Location is good (near the beach and shopping center), And this is all. It is old, dirty with rusting bathroom, greasy tables and chairs on the terrace. There are hidden fees (in the end it is 130 $/night with parking). On the top of this staff is unbelievably unpolite. In spite of the fact that our colleague checked to Thunderbird presenting his ID, he was actually staying at and paid by his own credit card, hotel staff (Beata Reyes, Andre and Manager) refused to issue an invoice to his name and address in extremely rude manner. Staff was yelling at us!!! Believe me: you can do much better with this money in Florida!
I had a fruitful stay and met fantastic people in Miami but I deeply regret that overall Thunderbird hotel ruined my positive impression concerning customer treatment in USA.
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- Also Known As:
- Days Hotel Thunderbird Beach Miami
- Days Hotel - Thunderbird Beach Resort Florida/Sunny Isles Beach