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Reviews (157)
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All reviewstwo double bedsbridal suitecomfortable hotelgreat accommodationroast beefattending a weddingchristmas lunchground floorstaff were lovelybed and breakfastfrom start to finishbridgend areaconservatorygolferscardiffstartersalison
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8 - 13 of 157 reviews
Reviewed September 23, 2017

From the initial booking of the MHGC Seniors three day golf break with the Receptionist through to the last day, the St Mary's staff were all fantastic. Nothing was too much trouble.
The breakfasts were very good but the set evening meals were of an exceptional standard.
The rooms were very comfortable and very clean.
The pro shop staff were very obliging and the golf course was challenging but totally enjoyable and very easy to walk. Unfortunately the weather was showery and parts of the course were a bit wet which is understandable in September.
This is a fantastic venue for a golf break and excellent value.
Well done St Mary's. :-)

  • Stayed: September 2017, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Philipmdavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stmaryshotel18, Reception at St. Mary's Hotel, responded to this reviewResponded September 28, 2017

Thank you Phil for your kind words. We appreciate feedback from our guests, especially when, like yours, it is so positive.
It was an absolute pleasure to host you, hopefully see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2017

When we arrived there was no one to book us in so some of the guests had to go and look for a member of staff. We had arranged with the manager for the bar to stay open and serve alcohol, he was not on duty and they would only serve soft drinks. The following morning we went to breakfast only to find that they had run out of toast,mushrooms, hash browns,black pudding,and most of the continental breakfast options,as we had booked most if not all the rooms I think this was appalling. There was no explanation or apology and it certainly took some of the pleasure out of a wonderful day.

Stayed: July 2017, traveled with family
1  Thank Joseph O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2017 via mobile

From the start to finish tony and his team where absolutely fantastic everythink inwas worrying about they put my mind at ease on the day was outstanding and tony couldnt do enough for us and the food we had was outstanding i have never tasted beef so tender and all of my wedding party are still giving me compliments on it and when everyone else had left the night staff offered us another drink to celebrate getting married all staff the bridal sweet was lovely even put another fan in the room as it was a hot day and the juccuzi was a nice touch to the room the breakfast was hot and plenty to choose from all the staff are lovely and helpful thanks again for making mine and my husbands day stress free mr and mrs jackson 17th june 2017

Stayed: June 2017, traveled as a couple
1  Thank DaniellesJackson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stmaryshotel18, Head Receptionist at St. Mary's Hotel, responded to this reviewResponded August 23, 2017

Congratulations again Mr & Mrs Jackson !
Thank you so much for finding the time to write such a pleasing review.
It was an absolute pleasure to be part of your special day.
Your comments have been passed to all staff members and we all wish you hapiness for your future together.
Come and see us again soon.

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Reviewed August 17, 2017

I stay on a regular basis and have always been very well looked after. All the staff are great, the hotel is very clean and comfortable and there is an excellent choice of menus available throughout the day. The old chef is back and produces some great daily specials as well as steaks and other tempting dishes on the standard menu. Best value for money hotel in the Bridgend area by far.

  • Stayed: August 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stmaryshotel18, Head Receptionist at St. Mary's Hotel, responded to this reviewResponded August 18, 2017

St Mary's Hotel and our Saints Restaurant compliment each other wonderfully and your excellent review affirms this. As a regular guest, your comments are very welcome and confirm our endeavours to ensure that we maintain our high standards. As you are aware each member of staff does their utmost to enhance each guests experience. Look forward to seeing you soon.

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Reviewed August 13, 2017 via mobile

We chose St Mary's for our wedding accommodation after our marriage at nearby St Donats castle. We chose it because it was close and and could accommodate most of our friends and family.
My partner rang to enquire about rates and the possibility of booking the whole hotel for our guests. She spoke to a friendly and helpful young man who advised we could have the bridal suite for us and all the other rooms at a set rate for our guests. We asked him to put the offer in an email. We then rang straight back to go ahead with the booking for our room and shared the link for the hotel with our guests in order for them to do the same.
The following day we received messages from our guests advising they had rung to book, only to be told by a rude foreign gentleman, that they could not have the rate agreed! My partner rang the hotel to speak with the original gentleman she had spoken to but he was not in and the foreign gentleman was adamant we should not have been given that rate, even though we had it in writing. My partner asked to speak to the manager and was then passed on to Andrew Norris, Financial Controller/Secretary. His attitude was awful. He stated that he did not care what we had in writing or that we would be booking out the whole hotel on a Sunday evening, we could not have that rate and that was that. My partner stated she was not happy and wanted to speak to his manager as the conversation was getting heated and she was getting upset.
Seeing my partner so stressed and upset, I rang the hotel myself and spoke to a lady called Alison and relayed what had happened. She apologised profusely and assured she would honour the rate we had in writing.
Over the months before our big day, we regularly checked in with St Mary's to check how many rooms were left and who had booked to try and ensure the hotel had full occupancy with our guests. We constantly got told conflicting information about how many rooms were left and names of people who had booked, to the point that we only felt comfortable dealing with Alison as she was the only person who seemed to be in control.
We had it confirmed on several occasions, in writing, that although our bridal party would be arriving back to the hotel after 12am, we would still be able have drinks in the bar if we wanted to and just charge them to room. Fast forward to our special day, my partner and her maid of honour dropped off our bags at the hotel and out of courtesy make them aware cars would be left in their carpark. She once again confirmed with the lady on reception that alcoholic drinks would be available after 12am and the night porter would serve us, with drinks being charged to the rooms as there would be no cash on site.
Our wedding day was just perfect and all in amazing spirits, we hopped on to the coach we had booked and headed back to St Mary's.
On arrival, we were told that Andrew Norris had instructed staff that no alcohol was to be served to our party. Once again, going back on what had been agreed. This was the final straw and we asked the night porter to get him on the phone. On speaking to Andrew it was clear he didn't care as his parting words were 'well you didn't have your wedding with us, you're just renting a room'. It seemed clear to us that he had given these instructions to staff out of sheer spite at us firstly having the rooms at the rate we were quoted and not having our wedding with them.
I would like to highlight at this point that the guest book states, drinks from the bar can be ordered until 2am for residents.
Upset and with our evening ending on a sour note, we all went to bed.
We all agreed to meet for breakfast at 9am, given that it ended at 9.30am! The breakfast buffet food was nice, but considering that we had booked out the whole hotel, they were clearly not prepared to cater for that amount of people. They were running out of food and people were having to wait for more food to come out. The lady bringing out the food was lovely and we all felt sorry for her being in that situation.
All in all, we are still in shock by how we have been treated.
Clearly if you don't have your actual wedding at St Mary's, you're a second class citizen.
We met Alison face to face upon checking out and relayed what had happened. She seemed mortified and it was clear that her hands were tied as although apologetic, she said any complaint would be dealt with by Andrew Norris..... The cause of our complaint.
Such a shame and totally unnecessary treatment

Stayed: June 2017, traveled with friends
Thank eppyblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stmaryshotel18, General Manager at St. Mary's Hotel, responded to this reviewResponded August 15, 2017

Your comments have been duly noted ..... again.

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