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“Disappointing visit”
Review of The Raven Inn - CLOSED

The Raven Inn
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Reviewed April 5, 2013 via mobile

Myself, my husband and two granddaughters visited the Raven on Wednesday 3rd April 2013 and I can only describe our visit as the worst meal we have had in a while. My husband ordered the gammon and egg which was completely burnt and one of our granddaughters ordered the steak which was completely floating in grease, the chips which accompanied this were by far the worst chips ever surprising as the Raven used to be renown for their homemade chips. We have been customers of the Raven for a few years now, in fact one of our favourite restaurants. Having read previous good reviews we were particularly surprised at this dreadful experience. Needless to say the majority of our food was sent back and we were offered a scoop of ice team by the chef !!!

I'm not sure whether they were having an off night on our visit but we certainly won't be returning.

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Thank Hellokitty6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris T, Owner at The Raven Inn, responded to this reviewResponded April 12, 2013

Thank you for your comments regarding your dining experience at The Raven .As part of our ongoing quality control programme and staff training we welcome factual ,constructive critism , addess it and use it as a tool for improvment .
We are a family run business and pride ourselves on our food,service , real ales and a friendly atmosphere .
We called a meeting with the Chef and staff who worked on the day in question and quite frankly they were more then a little taken aback by your comments. To correct a few facts [as we say factual constructive critism is good ].
The family visted during the day and had sandwiches and CHIPS in the bar area , they then booked a meal for the evening in the restaurant.
In the evening ,our head waitress served them [and as she is required to do ]asked on two occassions if the meal was satisfactory on both occassions she was given a positive responce.At the end of the meal she was told a small piece of gammon was left because it had been to big to finish , the steak which one child had,was finished apart from the fat that comes with it [some people like it some do not].
As this was the familys 2nd visit of the day our Chef offered the children free ice cream which was refused .
Facts
Our chef comfirmed that the steak had been cooked on the flame grill not in fat .
The chips were cooked exactly as they had been during the day
No food was returned during the meal [the only food returned was at the end and was what was left over ]
No complaints were made during or on paying so you can see why we were all surprised .
But once again thanks for the comments we have learned some very important lessons from it ,
We want people to enjoy our food so to all who visit us please tell us straight away if there is anything your not happy with and we will correct it immediatly .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviews (121)
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102 - 106 of 121 reviews

Reviewed April 1, 2013

Excellent location
Excellent ambience
Excellent staff
Excellent food
Excellent facilities

We are very happy with our visit and will visit again if we get a chance.

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Thank avijay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2013

If your in to a great pub & great food visit the Raven, the warm & friendly welcome from mine hosts & all the staff is wonderful, nothing is too much trouble for them, it's a good traditional pub with a good selection of beers & lagers (try the Shropshire Gold) plus a great restaurant that keeps you wanting to go back for more & we do we have our works Christmas party there every year & have Birthday parties there, also there's live music on a regular basis, it's just great for adults & families alike especially with the HUGE beer garden & play area, plenty of parking & it's right next to the Llanfair Light Railway Station..what more could you ask!

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Thank Kay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2013

Attended a works party at the Raven and I can't recommend this place enough. The whole ambience of the place has changed since the new owners have taken over, with great emphasis on customer care and satisfaction. The food was fantastic and the staff were very efficient and accomodating. The atmosphere was warm and friendly which made us all feel very welcome. Look forward to my next visit.

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Thank Alison ッ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

Have used the Raven a number of times over the last 8/10 years. Last year it was disappointing that it was closed more often than not. This year it has new owners the place has received a revamp and my wife and I had lunch there yesterday. A really nice pub lunch well cooked and presented. The menu is not extensive but contains all the pub favourites e.g. home made burger, fish and chips steak and ale pie etc. The real ale is well kept and the whole place was really clean.
Looking forward to my next visit.

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Thank Colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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