I was extremely disappointed as having seen the room on the website I thought we were in for a treat - unfortunately we were in Room 4 where the only saving grace was the bathroom which was basic but clean. Although the irony of being asked to save washing on hand and bath towels - when only bath towels were provided was not lost on me. The carpet in the bedroom was filthy, the bedding didn't look clean due to it being ancient and a manky colour (had to do up the duvet cover myself) and the bed was a very small double and quite uncomfortable. The wall above the bedhead was grubby and the furniture had all seen better days. The TV switch on and off involved climbing on as stool - or you were left with a very bright glowing light all night. When I raised the issue of the room being different to the website, they were clearly aware which room I was talking about. The website needs to be clear that the one shown is a refurbished room and that they are still working on upgrading the other rooms - don't know if they are - but I would have been less angry and shocked.
On the plus side we had two dinners and two breakfasts and the food was all very nice, the common areas are in good condition and the staff were all lovely!
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- Also Known As:
- White Lion Hotel Machynlleth, Wales