We have just returned from this hotel, which was a birthday treat for my husband. We regularly enjoy two or three night breaks at spa hotels so like to think we have a good knowledge of what is good and what is not.
Where to start.
On arrival after a stressful journey I was told on checking in that I had not booked for two nights bed breakfast and evening meal, but that I had booked three nights bed and breakfast. I told the receptionist that this was incorrect and so was asked to provide an email from secret escapes. All of my emails had been passed on to someone at work so that my husband didn't get wind of his surprise, so I then had to call up my colleague to get her to email my information over to the hotel. Whilst this was being looked into we were shown to our room, and I was surprised to be told that we had been upgraded to a suite (I had paid for a suite), I was also surprised to see that the birthday balloons I had ordered through the hotel were not in the room. After around 20 mins, the receptionist knocked on the door and told me that she was correct that we had booked three nights bed and breakfast and flashed what she had printed off the secret escapes web site. I noticed that the price was different to what I had paid and told her this was not my booking and that I had paid more. She left with me unable to settle and my husband not having a clue what was going on!!
I then went down to reception to show them an email I had saying that we had dinner included and to also tell them about the missing balloons and to see if they had received my colleagues email. A young man (from the office behind reception) came to see what was going on and immediately noticed that the receptionist had been looking at the wrong name and the wrong booking, therefore putting us in the wrong room, the one without the balloons!
I went back to our room without an apology almost feeling like the mess had been made by me. I had to explain to my husband what had gone on and also about his surprise balloons. It then dawned on me that we were therefore not in the correct room allocated to us so called reception who offered to show us the other room so that we could make the choice. We chose the room we should have had as the views were far superior.
Not a great start!
Our room was OK although the bed was two singles pushed together so quite uncomfortable. The bathroom was fine although a little rough around the edges. The hair dryer cable did not reach the dressing table mirror. The tv channels were appalling and many were fuzzy, in this day and age this is completely unnecessary.
We headed off to the spa - or so called spa. On arrival we were told that the ladies changing rooms were out of order therefore the ladies were using the mens changing rooms and the men were using the disabled changing room. We were not told this on arrival at reception at the hotel. My husband said that when the door to the disabled changing room opened, you could see straight in from the pool which made him uncomfortable.
The pool area was clean and the pool was warm. The sauna was like a tiny hut that would only comfortably fit two people in it, there was no steam room. We made our way to the hot tub - this was tiny, not very warm and again would only have comfortably fit two people in it. At a spa you would normally hear tranquil music, not at this one. This is not a spa, just an over rated swimming pool.
When we went down for dinner on the first night we were told that the only draught beer was grolsch so my husband ordered a pint of grolsch. He wasnt convinced that it was draught and it certainly did not taste nice.
Having paid £38.50 per head for dinner we expected a fine dining experience. The canapes were tasteless, the roasted tomato soup was tasty but from hereon in it went downhill. The starters were poor and tasteless, my husband and I both had beef for main. We had three small round pieces of beef, a tiny portion of mash potato and a piece of curly kale, pudding was fine, but the cheese and biscuits is served with what are more like small tasteless crisps than crackers. The atmosphere in the restaurant is awkward and it is a relief to leave.
We have read that there is a turn down service - we didn't get this on either evening.
No tea and coffee making facilities in the room is a let down, and although apparently if you ask they will be provided, you shouldnt have to research to know this.
We did not receive tea or coffee to the room in the morning, like I have read on previous trip advisors and we werent willing to ask in case there was a charge!!!
One the second night the evening meal was better in taste but not quantity, both nights my husband left hungry. On the second night he thought he would try the guinness. He did know that it was from a can however when it arrived it was warm and barely drinkable. At £4.50 for a can it is not unreasonable to expect for it to be served cold!!!!
There are no pubs in close proximity and the hotel does not make it easy to sit and relax with a drink due to its poor facilities.
Breakfast was fine and the lady that served us both mornings was really lovely.
My husband used the toilets in the lobby and was appalled by the state of them, dirty, old and unkempt, not what you should expect.
The hotel itself has all the makings of a lovely hotel and the grounds are stunning, such a lovely location shame the hotel cannot match it's beauty.
Usually we wouldn't want to leave, but unfortunately on this occasion we were glad to.
Lake Country House, go and visit the Armathwaite in Keswick, where it is cheaper to stay but the a la carte really is stunning, the rooms are beautiful, even the standard ones and the spa is a spa where you truly feel spolit. You are a 3* and that is all you should be, you have a long way to go before you become a 4*.
And even though the surprise was spolit regarding the balloons, we were still charged £21 for them!!!!!!!!!
- Official Description (provided by the hotel):
- The Lake Country House Hotel is a 4 star hotel set in the Heart of Mid Wales and is the perfect destination for a luxury hotel break or romantic getaway. The Spa offers a range of Heath and Beauty treatments and is equipped with and indoor pool, sauna and Jacuzzi overlooking the lake. Game Fishing and golf are available on site and there is a good range of other golf courses in the area. Horse riding, the Elan Valley and of course the Brecon Beacons are all near by.An air of elegance and calm informality pervades this exquisitely furnished Welsh country house hotel. Standing serenely in its own fifty acres of parkland, with sweeping lawns, rhododendron lined pathways and riverside walks, this magnificent mid wales hotel is comfort epitomised.The country house itself is an architectural bagatelle, begun in 1840 and remodeled in 1900. ... more less
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- Also Known As:
- The Lake Country House And Spa
- The Lake Country House Hotel Llangammarch Wells
- The Lake Country Hotel
- Lake Country Hotel
- The Lake Country House & Spa Llangammarch Wells, Wales