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“excellent value for money”

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Hampton by Hilton Newport East
Ranked #1 of 2 Hotels in Magor
Certificate of Excellence
Reviewed August 16, 2014

We stayed three nights in a twin bedded room with a shower, useful as one of the party had mobility problems. The rooms were clean and well appointed. We had a nice view of the fiels over the back of the hotel, a little bonus. Staff were extremely friendly and helpful.

  • Stayed: August 2014, traveled as a couple
    • Value
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Review collected in partnership with Hampton
Thank kathleenr717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded August 18, 2014

Many thanks for your lovely comments.
It was a pleasure to look after you
When you next come back look out for our exciting new authentic American themed restaurant that will be opening in August called ‘Sawyers Bar & Grill serving a great range of home cooked American classics.
Please come and see us again soon.
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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871 - 877 of 1,399 reviews

Reviewed August 15, 2014

We stayed here for 6 nights. The room consisted of a queen bed and sofa bed for two children. The air conditioning was great and used regularly throughout our stay. The room was serviced regularly, great sized shower but no bath. Breakfast was included and was buffet style. Usual croissants, muffins, fruit, cereal, sausage, hash browns, scrambled egg, beans, toast, fruit juice and tea/coffee. We always left full. You can get disposable cups for the hot drinks which was great for taking another coffee back up to the room. Breakfast can get very busy after 9 each morning and as it is self service finding a table can become quite an adventure but we only had one morning when we had to eat our breakfast in the lounge area to the left of reception. Just try and get down before 9 and you should be fine. Staff very friendly and helpful. A subway has just opened across from the hotel and there is a large retail park that you can get to within 5-10min drive. It has a cinema and lots of eateries. Lots of things to visit and see in the area. National trust properties and roman ruins!

Room Tip: We stayed in room 304 which got the evening sun and had a beautiful view over the hills.
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  • Stayed: August 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Moonbeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded August 18, 2014

Many thanks for your lovely comments.
I’m so please you found your stay comfortable and safe.
We all take great pride in our Hotel, and getting such positive feedback is a great encouragement to myself and all my brilliant team.
When you next come back look out for our exciting new authentic American themed restaurant that will be opening in this weekendt called ‘Sawyers Bar & Grill serving a great range of home cooked American classics.
Please come and see us again soon.
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2014

Amazing value stay - £67 for a family of 4 staying 1 night. Modern hotel with wifi, luxury family room, modern and clean, great breakfast with lots of choices, hot & cold. Quiet room, excellent. Good ample parking. Would definitely stay again.

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Hugo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded August 18, 2014

Many thanks for your very kind comments.
We opened this Hotel in the September of 2010 just in time for the Ryder cup and ever since this the business has gone from strength to strength, our business park is continuing to develop and we are proud to be launching our exciting new authentic American themed restaurant this weekend called ‘Sawyers Bar & Grill serving a great range of home cooked American classics.
We all take great pride in our Hotel, and getting such positive feedback is a great encouragement to myself and all my brilliant team.
Please come and see us again soon.
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2014

Very good value - friendly staff and good service. Evening meal was quite good from a limited & basic menu choice. Very close to the M4 motorway but I couldn't hear any road noise which was great.Will use again.

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded August 18, 2014

Many thanks for your lovely comments.
I’m so please you found your stay comfortable and safe.
We all take great pride in our Hotel, and getting such positive feedback is a great encouragement to myself and all my brilliant team.
When you next come back look out for our exciting new authentic American themed restaurant that will be opening this weekend called ‘Sawyers Bar & Grill serving a great range of home cooked American classics.
Please come and see us again soon.
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2014

Dont eat at the restaurant its terrible the noise from the road is loud but it is clean and the staff are helpful the breakfast could do with up dating and wasnt enjoyable.Ive used this hotel many times and i have to say it has gone down hill over the last two years

  • Stayed: August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded August 14, 2014

Many thanks for taking the time to give us your views,
We try very hard to make this Hotel a fantastic place to stay, and helpful feedback like this is very useful.
All the comments I receive are discussed with the whole team as we strive to learn from every response in order to continually improve our service and facilities.
I apologise for the poor quality of the food you received and can assure you this will be rectified.
I take all the comments I receive very seriously and always act on negative ones , I have been the Manager since we opened in 2010 and have seen my business grow dramatically in the last 2 years , but am acutely aware we must not let standards fall.

In addition to all the facilities we offer at the Hampton Hotel we are opening a restaurant on site , which will up and running this summer.
We very much value the business we received from you .

Thank you for coming to stay with us please come and see us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2014

We stayed en route to seeing more of Wales and this hotel broke up the journey very pleasantly. Plenty of parking. The breakfast was a bit disappointing and we didn't eat much but the room itself was fine for our one night stay.

  • Stayed: August 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Marymiddle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded August 14, 2014

Many thanks for your lovely comments.
It was a pleasure to look after you
When you next come back look out for our exciting new authentic American themed restaurant that will be opening in August called ‘Sawyers Bar & Grill serving a great range of home cooked American classics.
Please come and see us again soon.
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2014

I have stayed at Hampton previously in the USA which was fantastic. The one East of Newport in Wales is ok, it has excellent air conditioning but no windows to open in the room. There is no noise from outside due to excellent double glazing. The bed is comfortable, the bathroom is nice with a large shower area. Free Wifi is a bonus. Breakfast is another matter however, we were advised not to arrive between 8-10am as it would be a busy sunday morning. It was busy but we did manage to get a table. They ran out of cups and could only offer paper ones. The food was ok, which consisted of bacon,well done sausages,beans,rosti potatoes,scrambled egg,cereals & toast. The cutlery tray was a bit grubby along with the cereal bowls shelf. They said they get cleaned daily, but i"m not so sure! It was a canteen style breakfast, a little disappointing from "the famous hilton breakfast". Some good restaurants in Magor near by for an evening meal.

Room Tip: very fast wifi in room
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  • Stayed: August 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Keith999kent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded August 13, 2014

Thank you very much for your review.
Enormous effort has gone into creating this new UK brand, with the aim to deliver the best Hotel experience within the focused service sector.
The key to delivering this ambition is not only to build high quality Hotels with top of the range fixtures and fittings, but to ensure the quality of the service and welcome match this aim.
I am sorry you did not enjoy the complimentary Hampton breakfast, which is distinct from the Hilton breakfast and is an additional cost in the Hilton brand Hotels.
I will be acting on the issues you highlight to ensure all our future guests have a great stay, thank you for your observations.

Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton by Hilton Newport East

Address: M4 J 23a; Wales 1 Business Park Newport, Magor NP26 3RA, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Monmouthshire > Magor
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #1 of 2 Hotels in Magor
Price Range: $61 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton by Hilton Newport East 3*
Number of rooms: 129
Official Description (provided by the hotel):
Hampton by Hilton Newport/East is proud to be the first newly built brand hotel providing the perfect location for a visit to South Wales close to Junction 23a of the M4 [Opened September 2010]. Start the day off while enjoying a relaxing hot & cold breakfast in our dining area or in our work zone with our free Wi-Fi or even back to your room for a high speed internet connection. With a focus on unfussy service & great facilities this contemporary hotel is only a 25 minute drive to Cardiff. With an enviable location close to the M4, Newport, Bristol & Cardiff the Hampton by Hilton Newport East hotel puts you near it all. We’re close to Cardiff City with Cardiff Castle, Millennium Stadium & Cardiff also Bristol Hippodrome. Newport train station is 8 miles away; Bristol airport and Cardiff airport are only 34 miles & 26 miles respectively. Whether you’re travelling for business or pleasure the Hampton by Hilton Newport East hotel puts South Wales and Southwest England at your doorstep. ... more   less 
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Also Known As:
Hampton By Hilton Newport East Hotel Magor
Hampton By Hilton Newport East Magor, Wales

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