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“Great hotel”

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Hampton by Hilton Newport East
Ranked #1 of 2 Hotels in Magor
Certificate of Excellence
Reviewed August 5, 2014

This hotel was easy to find off the motorway, the garden area was very clean and tidy. The reception staff were very polite and friendly and made you feel very welcome. Also the gentleman that was working on the bar at night was very nice he was so helpful and such a happy chappie,We checked into are room and it was immaculate very well presented, bathroom spotless and everything that you would need for a very pleasent stay. We didn't have an evening meal their but we had the breakfast which was again very nice with the usual cereal, fruit and fruit juice tea and coffee and toast and cooked option, the only complaint i would make is that because they were very busy for breakfast that morning they opened one of the conference rooms so people could eat their breakfast, i understand why but it seemed a little odd. Overall a great hotel clean comfortable and we booked through late rooms so got a good price as well.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Service
1  Thank 528793Chrissy45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded August 11, 2014

Many thanks for your very kind comments.
We opened this Hotel in the September of 2010 just in time for the Ryder cup and ever since this the business has gone from strength to strength, our business park is continuing to develop and we are proud to be launching our exciting new authentic American themed restaurant in August called ‘Sawyers Bar & Grill serving a great range of home cooked American classics.
We all take great pride in our Hotel, and getting such positive feedback is a great encouragement to myself and all my brilliant team.
Please come and see us again soon.
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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887 - 893 of 1,402 reviews

Reviewed August 4, 2014

Easy to find. Great hotel with lovely garden area and gorgeous rooms! Lovely decor, really really clean and tidy. Had everything I could need. Free wi-fi, complimentary breakfast, shampoo etc in the bathrooms. Didnt have much to do with the staff as i only stayed the one night but they seemed friendly and helpful. Equipped with a/c which was very efficient & quiet. it was close to the motorway so i worried about noise but it was really well insulated, you couldnt hear a thing. Would definitely stay again.

Room Tip: I had a standard double room and it was absolutely fine. Room was at the back so overlooked the park...
See more room tips
  • Stayed: July 2014, traveled solo
    • Location
    • Sleep Quality
    • Service
Thank Jay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded August 5, 2014

Many thanks for your very kind comments.
We opened this Hotel in the September of 2010 just in time for the Ryder cup and ever since this the business has gone from strength to strength, our business park is continuing to develop and we are proud to be launching our exciting new authentic American themed restaurant in August called ‘Sawyers Bar & Grill serving a great range of home cooked American classics.
We all take great pride in our Hotel, and getting such positive feedback is a great encouragement to myself and all my brilliant team.
Please come and see us again soon.
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2014 via mobile

The hotel was easy to find from the M4 and is easily accessible from the motorway. The hotel was very much open plan ground floor and was well laid out.

The rooms were spacious and comfortable with air conditioning that worked great.

The beds were comfy and all round good standard decoration.

The hotel is situated on a brand new business park. Car parking was fine and free.

The restaurant had limited selection but there are plenty of local restaurants.

Breakfast is self service but plentifull.

Will definately be coming back.

Stayed: July 2014, traveled on business
1  Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded August 5, 2014

Many thanks for taking the time to give us your views,
We try very hard to make this Hotel a fantastic place to stay, and helpful feedback like this is very useful.
I have had a meeting this morning with my housekeeper and resolved how we can improve the quality of the room cleaning process to rectify the excellent points you have highlighted, and am sure you will see the improvements on your next visit.
All the comments I receive are discussed with the whole team as we strive to learn from every response in order to continually improve our service and facilities.
In addition to all the facilities we offer at the Hampton Hotel we are opening a restaurant on site , which will up and running this summer.
We very much value the business we received from you .
Thank you for coming to stay with us please come and see us again soon.

Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2014

This is a very nice modern, clean and friendly hotel situated next to the m4 . The rooms are spacious with a very comfortable bed and sofa with a modern bathroom. Good insulation means you get no noise from the motorway. The breakfast is also very good with a wide choice. Staff are very friendly and helpful.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank 787rnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded August 5, 2014

Many thanks for your lovely comments.
I’m so please you found your stay comfortable and safe.
We all take great pride in our Hotel, and getting such positive feedback is a great encouragement to myself and all my brilliant team.
When you next come back look out for our exciting new authentic American themed restaurant that will be opening in August called ‘Sawyers Bar & Grill serving a great range of home cooked American classics.
Please come and see us again soon.
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2014

Only stayed one night but had drinks in the bar in the evening and an excellent full breakfast in the morning. The room was large enough and clean, plenty of towels, with our two children and us having a good nights sleep. Great value, good service excellent hotel. Couldn't fault our experience here. We used the fitness center which had great facilities. Overall would definately recommend

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded August 5, 2014

Many thanks for your lovely comments.
It was a pleasure to look after you
When you next come back look out for our exciting new authentic American themed restaurant that will be opening in August called ‘Sawyers Bar & Grill serving a great range of home cooked American classics.
Please come and see us again soon.
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2014

We stopped off at The Hampton by Hilton Newport East to break up our journey home and to freshen up. This hotel is just off the motor way.
It is a very modern hotel and very clean. Check in was easy and there are stairs and lifts to room floors. The room had a lovely modern bathroom with a shower and fresh towels. Shampoo ,conditioner ,soap and moisturiser was all there in large fixed wall dispensers. The bedroom itself had a double bed, a sofa ,desk and TV. The room also had air- con.
In the cupboard was an iron and ironing board and hairdryer.
The hotel served food but the atmosphere was lacking somewhat in the bar area, very quiet.
Breakfast was a self service buffet , good value for money and good quality food.
Only one thing let it down for us, we found a dirty towel rolled up with the fresh ones.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank michele w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded August 5, 2014

Many thanks for your lovely comments.
I’m so please you found your stay comfortable and safe.
We all take great pride in our Hotel, and getting such positive feedback is a great encouragement to myself and all my brilliant team.
When you next come back look out for our exciting new authentic American themed restaurant that will be opening this month called ‘Sawyers Bar & Grill serving a great range of home cooked American classics.
Please come and see us again soon.
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2014

Located next to the first M4 junction west of the Severn Crossing and easy to get to.

New hotel with excellent noise insulation, you will not hear any traffic noise.

Clean and quiet, excellent service.

Good and simple evening meals ( burgers, pizza, salads, curry and chips etc), and simple but ample breakfast.

Good room, shower rather than a bath and excellent A/C.

It's a simple 2/3 star hotel, but cannot fault it.

  • Stayed: July 2014, traveled on business
    • Value
    • Rooms
    • Service
1  Thank check06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded August 5, 2014

Many thanks for taking the time to give us your views,
We try very hard to make this Hotel a fantastic place to stay, and helpful feedback like this is very useful.
All the comments I receive are discussed with the whole team as we strive to learn from every response in order to continually improve our service and facilities.
In addition to all the facilities we offer at the Hampton Hotel we are opening a restaurant on site , which will up and running this summer.
We very much value the business we received from you .
Thank you for coming to stay with us please come and see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton by Hilton Newport East

Address: M4 J 23a; Wales 1 Business Park Newport, Magor NP26 3RA, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Monmouthshire > Magor
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #1 of 2 Hotels in Magor
Price Range: $61 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton by Hilton Newport East 3*
Number of rooms: 129
Official Description (provided by the hotel):
Hampton by Hilton Newport/East is proud to be the first newly built brand hotel providing the perfect location for a visit to South Wales close to Junction 23a of the M4 [Opened September 2010]. Start the day off while enjoying a relaxing hot & cold breakfast in our dining area or in our work zone with our free Wi-Fi or even back to your room for a high speed internet connection. With a focus on unfussy service & great facilities this contemporary hotel is only a 25 minute drive to Cardiff. With an enviable location close to the M4, Newport, Bristol & Cardiff the Hampton by Hilton Newport East hotel puts you near it all. We’re close to Cardiff City with Cardiff Castle, Millennium Stadium & Cardiff also Bristol Hippodrome. Newport train station is 8 miles away; Bristol airport and Cardiff airport are only 34 miles & 26 miles respectively. Whether you’re travelling for business or pleasure the Hampton by Hilton Newport East hotel puts South Wales and Southwest England at your doorstep. ... more   less 
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Also Known As:
Hampton By Hilton Newport East Hotel Magor
Hampton By Hilton Newport East Magor, Wales

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