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“An hour and a half wait for food!”

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Hampton by Hilton Newport East
Ranked #1 of 2 Hotels in Magor
Certificate of Excellence
Colchester, United Kingdom
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“An hour and a half wait for food!”
Reviewed January 24, 2014

I was staying here for one night with my work colleagues prior to a works conference at the Celtic Manor. There was eight in our party and a table was booked for 8pm. We arrived at different times but placed our food orders.......well, I call it food but!! Burger orders were placed with a pizza and a couple of chilli con carne's. We waited and waited and waited......at 9.50pm our order came out......this was utterly unacceptable as there was hardly any other diners and it wasn't busy in any way at all. Whilst we waited one of my colleagues also noticed that in his pint of lemon juice there was a milky mass at the bittom of his glass with also a bit floating around......this was obviously a glass that hadn't even been washed........it was really disgusting!
The rooms were nicely appointed and good value for the money however the mattresses are very firm. I had a room on the top floor but was right next to the M4 and didn't get any sleep as heard all the traffic noise all night and there wasn't even curtains to keep out the light......it was just a netting!! I will certainly not stay in a Hampton by Hilton hotel ever again and would never recommend it to anyone :-(

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Parky5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, January 27, 2014
Thank you very much for your review.
Enormous effort has gone into creating this new UK brand, with the aim to deliver the best Hotel experience within the focused service sector.
The key to delivering this ambition is not only to build high quality Hotels with top of the range fixtures and fittings, but to ensure the quality of the service and welcome match this aim.
Whenever we fail to deliver the high level of standards and service we aim to provide we take these comments very seriously and review what we need to do to rectify these failings.
When this is recognised with comments such as this my whole team are challenged to try even harder to make every stay for our guests a great experience.
Thank you
Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,258 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Blandford, United Kingdom
1 review
Reviewed January 22, 2014

We booked this hotel as our son and his future wife had a wedding in the area. The hotel provided an excellent place for all family and friends to stay together. The hotel staff were extremely accommodating and helpful, from storing all the bouquets to making sure everyone had everything they needed for breakfast, and servicing the rooms when it was convenient for the party. We wouldn't hesitate in recommending this hotel to anyone that needs a venue for the same purpose as ourselves. Thank you to Amir who arranged everything for us and the lovely cheerful girl who was on reception most of the weekend, sorry I didn't catch her name.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Karen 1 G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, January 23, 2014
Many thanks for taking the time to give us your views,
We try very hard to make this Hotel a fantastic place to stay, and helpful feedback like this is very useful and very encouraging to all the team.
All the comments I receive are discussed with the whole team as we strive to learn from every response in order to continually improve our service and facilities.
We very much value the business we received from you and I am so glad the event went so well..
Thank you for coming to stay with us, please come and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grantham, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 15, 2014 via mobile

Firstly I had not realised Hampton was Hilton's version of budget hotels. It's not at all representative of the name.

I arrived just before 9pm on business and was rather mortified to find there was no restaurant just a bar, offering a 3 types of burger or several salads. Not fancying a burger (otherwise I would have gone to mcdonalds on the way past) I opted for the chicken and bacon salad. A few bits of chicken, no bacon and the dog ends if an iceberg lettuce. There's nothing close by either.
After a day at work I needed a proper meal.

I will not be staying in a Hampton Hilton again!
The one positive was that wifi was in all rooms.

Stayed January 2014, traveled on business
Helpful?
Thank jordyrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, January 17, 2014
Thank you for your constructive comments.
We are very proud of our hotel and the service we always endeavour to deliver.
It is true the Hampton brand does not offer formal dining facilities, but we always try to offer a range of dishes for customers who are not looking for the full restaurant experience, and we do offer advice and recommend a range of fantastic restaurants in the nearby area.
We have also taken note of our customers who do wish to see more choice, so we are now in the process of building 2 new restaurants adjacent to the Hotel which will open early this summer , and will offer a number of dining options for our guests to enjoy.
I am sure when you return you will see the improvements we have made.
Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed January 15, 2014

I have stayed at this hotel over the last few months now and it offers great value in modern surroundings and generally and queit hotel. A bit in the middle of no where and the beds are very firm but otherwise very good.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Andy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, January 17, 2014
Many thanks for taking the time to give us your views ,
We try very hard to make this Hotel a fantastic place to stay, and helpful feedback like this is very useful.
I am pleased to say, we have now introduced free Wi-Fi throughout the Hotel as another benefit to our guests.
Please come and see us again soon.

Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Congleton, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 15, 2014

I stayed at this hotel this week on business and could not have been happier with the experience. On arrival the booking in procedure was effortless & the staff very helpful & pleasant. My room on the 3RD floor was very modern, exceptionally clean & well prepared. I ate in the hotel in the evening & at breakfast & the service was efficient & prompt, the food well prepared & arrived quickly even though the hotel was busy. The bar & food prices are acceptable & the menu choice although not extensive was adequate. breakfast was more than adequate plenty of food available. I will definitely use this hotel again & would recommend it.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaveL000001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, January 17, 2014
Thank you so much for this review,
We opened 3 years ago and I am pleased you comment on it still looking like new as we take great care in the upkeep and maintenance of the Hotel.
We work hard every day to make the building spotless, and work closely with our team to ensure they give great service and offer the relaxed friendly environment we wish to create.
Please come and see us again soon
Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 13, 2014

Good value hotel if you are only staying one night. Everything is very new and clean and the rooms are decorated to a good standard. One design feature we were not a fan of is that there is a sliding door for both the wardrobe and bathroom and you can only have one closed at a time, ie) only wardrobe or bathroom. A bit pointless and annoying.

The staff are very helpful and friendly and the breakfast is very nice too.

I would certainly stay again if it was for one night but not for longer.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, January 17, 2014
Many thanks for taking the time to give us your views,
we try very hard to make this Hotel a fantastic place to stay, and helpful feedback like this is very useful.
All the comments I receive are discussed with the whole team as we strive to learn from every response in order to continually improve our service and facilities.
Thank you for coming to stay with us please come and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackburn, United Kingdom
1 review
Reviewed January 13, 2014

Good stay, excellent value, good location, friendly staff. Breakfast quick and efficient, dinner service bar meals was good. I would reccomend this as a place to stay in SE Wales with access adjacent to the M$ mortorway within two minutes of the hotel. Local amenities in Magor are good.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Nicholas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, January 17, 2014
Thank you very much for your kind words,
Enormous effort has gone into creating this new UK brand, with the aim to deliver the best Hotel experience within the focused service sector.
The key to delivering this ambition is not only to build high quality Hotels with top of the range fixtures and fittings, but to ensure the quality of the service and welcome match this aim.
When this is recognised with comments such as this my whole team are encouraged to try even harder to make every stay for our guests a great experience.
Thank you
Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton by Hilton Newport East

Property: Hampton by Hilton Newport East
Address: M4 J 23a; Wales 1 Business Park Newport, Magor NP26 3RA, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Monmouthshire > Magor
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #1 of 2 Hotels in Magor
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton by Hilton Newport East 3*
Number of rooms: 127
Official Description (provided by the hotel):
Hampton by Hilton Newport/East is proud to be the first newly built brand hotel providing the perfect location for a visit to South Wales close to Junction 23a of the M4 [Opened September 2010]. Start the day off while enjoying a relaxing hot & cold breakfast in our dining area or in our work zone with our free Wi-Fi or even back to your room for a high speed internet connection. With a focus on unfussy service & great facilities this contemporary hotel is only a 25 minute drive to Cardiff. With an enviable location close to the M4, Newport, Bristol & Cardiff the Hampton by Hilton Newport East hotel puts you near it all. We’re close to Cardiff City with Cardiff Castle, Millennium Stadium & Cardiff also Bristol Hippodrome. Newport train station is 8 miles away; Bristol airport and Cardiff airport are only 34 miles & 26 miles respectively. Whether you’re travelling for business or pleasure the Hampton by Hilton Newport East hotel puts South Wales and Southwest England at your doorstep. ... more   less 
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Also Known As:
Hampton By Hilton Newport East Hotel Magor
Hampton By Hilton Newport East Magor, Wales

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