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“Great Modern Hotel”

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Hampton by Hilton Newport East
Ranked #1 of 2 Hotels in Magor
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Great Modern Hotel”
Reviewed May 12, 2013 via mobile

I stay here at least once a week and I have to say it is great. Free parking, free Internet and the rooms are perfect. Bathrooms nice and spacious with free toiletries. 27" tv in the room which always helps. Breakfast could be better. Don't touch the sausage... There used to be a menu in the rooms but that has gone now so the management need to look at the food options as they are poor. I tend to go to McDonald's at the services. Otherwise, great hotel with great staff.. Always helpful and smiling.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NickRobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, May 14, 2013
Thank you very much for your kind words.
Enormous effort has gone into creating this new UK brand, with the aim to deliver the best Hotel experience within the focused service sector.
The key to delivering this ambition is not only to build high quality Hotels with top of the range fixtures and fittings, but to ensure the quality of the service and welcome match this aim.
I am pleased to say there has now been a new Hampton by Hilton brand menu launched, which will be introduced to all of the UK properties.
The emphasis has been to offer a varied range of foods, more vegetarian dishes and more fish, which is in response to the helpful suggestions we have had from all the Hotel locations.
We design our food offer to meet the expectations and price point of the market we aim for, which allows us to deliver the most competitive prices in this market, both for room rate and catering.
I very much hope all our future guests will appreciate the improvements we have made.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,307 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (145)
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English first
Cardiff, United Kingdom
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed May 10, 2013

I've stayed in the Hampton a few times on business. Each stay is pretty consistent in that the rooms are always clean & comfortable...check-in is smooth, showroom is nicely appointed with quality fittings and the all important iron which is essential for the business traveller. Despite being very close to the M4 you cannot hear any car noise at all - great.

Food in the hotel is very average and a bit like a canteen in my opinion. Breakfast is basic but by all means adequate. When I stay here I like to go into Magor (literally round the corner 3mins away) and eat in either the Wheatsheaf Pub or the Mango House Indian restaurant.

If you are looking for a hotel in the Newport/Chepstow area this is great value.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LetYourselfGo_09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, May 14, 2013
Thank you for your constructive comments.
We are very proud of our hotel and the service we always endeavour to deliver.
It is true the Hampton brand does not offer formal dining facilities, but we always try to offer a range of dishes for customers who are not looking for the full restaurant experience, and we do offer advice and recommend a range of fantastic restaurants in the nearby area.
But we have also taken note of our customers who do wish to see more choice, so we have launched a new menu with a far greater range of dishes, and additional ‘theme’ nights.
The complimentory breakfast is always being reviewed , and I will be following up on your comments.
We hope to you again soon
Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 9, 2013

It seemed very new clean and shiny when I arrived, and I was greeted very pleasantly by the receptionist who put me at ease when I thought I was booked in for only 1 night when i needed 2. The room was very good, and the layout was very good. The food was ok, and there seemed to be plenty of choice at breakfast. I had to come back at lunchtime as there was nowhere to eat at the office over the road. It seemed that many others working there did the same, but it was very satisfsactory with some good healthy options. I would stay again

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Katie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, May 15, 2013
Many thanks for your great comments, we loved having you here.
All your kind words are so encouraging to all the team.
Come back and see us soon
Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 8, 2013

Very nice well-presented Hotel, with nice eager to please staff. Nice clean and tidy rooms excellent showers. For me the only let down for the hotel is the very selective “bar snack” food menu. Staying here for more than a couple of nights you would be very limited on choice.
Although there are many nice eating places with in a short drive.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DWB8466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, May 14, 2013
Thank you for your constructive comments.
We are very proud of our hotel and the service we always endeavour to deliver.
It is true the Hampton brand does not offer formal dining facilities, but we always try to offer a range of dishes for customers who are not looking for the full restaurant experience, and we do offer advice and recommend a range of fantastic restaurants in the nearby area.
But we have also taken note of our customers who do wish to see more choice, so we have launched a new menu with a far greater range of dishes, and additional ‘theme’ nights.
The complimentory breakfast is always being reviewed , and I will be following up on your comments.
We hope to you again soon
Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 8, 2013

Just stayed here for may bank holiday with family, hotel was very clean rooms spotless and still looked new. Breakfast was lovely only comment bacon was very pale looking and could have used more cooking but everything else was delicious. Hotel was easy to find with plenty of parking. The only problem we had during our stay was a recommendation to the golden lion pub for our evening meal we arrived at 7.30 and we got our food at 9. O'clock no one came to apologise or explain why it was taking so long.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skelmersdale1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, May 9, 2013
Many thanks for your great comments, we loved having you here.
All your kind words are so encouraging to all the team.
Hampton is perfect for a short break in this wonderful area.
Come back and see us soon
Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
devon england
Level Contributor
230 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed May 7, 2013

Firstly let me say as a budget hotel goes, it's clean, the room is okay and the breakfast included is fine. The staff are friendly and the small problem we had on arrival was dealt with quickly.
But really what complete idiot thought that a translucent glass sliding door on the bathroom was a good idea, not only has it got a 2 inch gap all around it,so sights,noises and smells are not kept to the bathroom area, not a problem if you are one of those people who are quite happy to perform in front of an audience, but if like my family you value a little bit of privacy (12 y old in tow), it is terrible. The door also slides over to double as the wardrobe door not I would think the most sanitary thing.
My other bug bear is the fact the window is a completely sealed double glazed unit, not even a tiny little vent for fresh air ( something you need with the bathroom door!!) So you HAVE to have the air con on, over night or boil. Such a shame that a couple of design flaws have ruined this hotel.

Room Tip: All rooms seem to be the same. make sure you read my review before booking
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mozziefood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, May 8, 2013
Thank you very much for your constructive feedback.
Enormous effort has gone into creating this new UK brand, with the aim to deliver the best Hotel experience within the focused service sector.
The key to delivering this ambition is not only to build high quality Hotels with top of the range fixtures and fittings, but to ensure the quality of the service and welcome match this aim.
These particular bathroom doors have been fitted throughout the world in Hampton Hotels, and I will certainly pass on your comments to the Hilton worldwide design team; FAO Noddy.
My whole team are encouraged by your positive comments to try even harder to make every stay for our guests a great experience.

Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penzance, England, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 7, 2013

Brilliant value super location we used this hotel to stay whilst flying from Cardiff airport and visiting friends in Wales
Very well equipped rooms price includes a very good buffet breakfast and free wifi puts travel lodges to shame.
Best value around and its spotless and fairly new.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, May 8, 2013
Thank you very much for your kind words.
Enormous effort has gone into creating this new UK brand, with the aim to deliver the best Hotel experience within the focused service sector.
The key to delivering this ambition is not only to build high quality Hotels with top of the range fixtures and fittings, but to ensure the quality of the service and welcome match this aim.
When this is recognised with comments such as this my whole team are encouraged to try even harder to make every stay for our guests a great experience.
Thank you
Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton by Hilton Newport East

Property: Hampton by Hilton Newport East
Address: M4 J 23a; Wales 1 Business Park Newport, Magor NP26 3RA, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Monmouthshire > Magor
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #1 of 2 Hotels in Magor
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton by Hilton Newport East 3*
Number of rooms: 129
Official Description (provided by the hotel):
Hampton by Hilton Newport/East is proud to be the first newly built brand hotel providing the perfect location for a visit to South Wales close to Junction 23a of the M4 [Opened September 2010]. Start the day off while enjoying a relaxing hot & cold breakfast in our dining area or in our work zone with our free Wi-Fi or even back to your room for a high speed internet connection. With a focus on unfussy service & great facilities this contemporary hotel is only a 25 minute drive to Cardiff. With an enviable location close to the M4, Newport, Bristol & Cardiff the Hampton by Hilton Newport East hotel puts you near it all. We’re close to Cardiff City with Cardiff Castle, Millennium Stadium & Cardiff also Bristol Hippodrome. Newport train station is 8 miles away; Bristol airport and Cardiff airport are only 34 miles & 26 miles respectively. Whether you’re travelling for business or pleasure the Hampton by Hilton Newport East hotel puts South Wales and Southwest England at your doorstep. ... more   less 
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Also Known As:
Hampton By Hilton Newport East Hotel Magor
Hampton By Hilton Newport East Magor, Wales

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