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“Superb overnight stay and excellent staff”

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Hampton by Hilton Newport East
Ranked #1 of 2 Hotels in Magor
Certificate of Excellence
Reviewed May 6, 2013

We checked in to be greeted very warmly. Room already allocated. Really comfortable and well thought out. Bar staff enquired where we were eating and gave an excellent recommendation (Blue Cumin in Magor - curry). Breakfast pretty good and included in the price. Checkout again really easy. Hotel is a bit remote so you will need a car (which is how you got there!) to see anything but if you are looking for a very clean, accessible hotel with excellent staff you will have to go a long way to beat this one.

Room Tip: We were next to the fitness room (105) so if someone uses the treadmill next door it could be irrita...
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  • Stayed: May 2013, traveled as a couple
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Thank Graham F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded May 7, 2013

Many thanks for your very kind comments,
we try very hard to make this Hotel a friendly place to stay, and great feedback like this makes it all worthwhile
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,185 - 1,191 of 1,435 reviews

Reviewed May 3, 2013

Stayed here for 1 night on business before a meeting in Cardiff. Only Disabled and twins rooms left when I booked so chose a twin and put a request on the booking to have a double if any cancellations and upon arriving without asking that is what I got. I arrived about 20:30 after a long drive to be greeted with a smiling face which was a great start, went to my room and wow it was better than some supposed higher brand hotels. Small restaurant menu (only 4 main courses) but what I choose came quickly, hot and it was very nice. Good range of drinks in the bar and breakfast next morning was excellent. I usually use HI Express when travelling on business but have found recently their prices are going through the roof for tired rooms, poor breakfast and poor restaurant food so to discover Hampton by Hilton is excellent as they blow HI Express out of the water on this evidence.
Just a couple of little gripes, firstly the window does not open at all so no way to get fresh air into the room and they should offer skimmed milk at breakfast. Very good on the whole though so would recommend it.

  • Stayed: May 2013, traveled on business
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Thank Tropez68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded May 7, 2013

Thank you for your positive and helpful comments.
This review does more than I could possible do in promoting what has been an incredible adventure in launching this new brand to the UK.
One of the great things about operating a Hampton is the freedom there is to create our own brand of ‘Hamptonality’
Although the rooms will all be of the same high quality,
The free breakfast / free internet and great amenities the same,
Each Hotel will have its own personality driven by the General Manager, which allows us all to ensure as the Hampton brand grows every guest will be treated as an individual, as we at the Hotel all are.
Roger Goldsworthy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2013

Great rooms and very good value for money. Definately recommend. Rooms are very big and comfortable. Bar service was good as was the breakfast staff. What else can I say about this hotel. trip advisor making me write 200 words minimum which is rediculous. i said the hotel is excellent.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Hampton
Thank Colin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded May 2, 2013

Thank you very much for your kind words.
Enormous effort has gone into creating this new UK brand, with the aim to deliver the best Hotel experience within the focused service sector.
The key to delivering this ambition is not only to build high quality Hotels with top of the range fixtures and fittings, but to ensure the quality of the service and welcome match this aim.
When this is recognised with comments such as this my whole team are encouraged to try even harder to make every stay for our guests a great experience.
Thank you
Roger Goldsworthy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

We chose to stay in Hampton according to great reviews and weren't disappointed. I had to call hotel advice about late arrival twice, but it didn't seem to be a problem. It was easy to find a hotel from a highway. Receptionist greeted me cheerfully on arrival and it was such a nice surprise to have a room pre-allocated and pre-checked-in already. Thoroughly clean and spacious room, really comfortable bed and handy dispensers (even for a body moisturiser!) made our stay very pleasant. Only minor thing I could spot was breakfast area which needs to be cleaned a bit more and restaurant staff encouraged to be more helpful. Check-out process was quick and staff provided a top class service. Definitely would stay here again and would recommend to others.

Room Tip: Hotel is situated next to a highway, but even corner room is quiet enough for a good night sleep.
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  • Stayed: April 2013, traveled as a couple
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Thank MildaLeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded May 2, 2013

Thank you so much for this great review,
We have now been open just over 2 years and I am proud to say the Hotels looks like new.
We work hard every day to make the building spotless, and work closely with our team to ensure they give great service and offer the relaxed friendly environment we wish to create
Please come and see us again soon
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013

We've been staying in Hamptons for years in the US, so very happy to find them in the UK. Our nav system took us right to hotel with free parking. Knew ahead of time it was located in a business park, no surprises, but we planned to be out all day sightseeing so having other services nearby not important to us. Check-in very fast, staff polite and helpful. They gave us directions to pubs a mile or so away in neighboring village for dinner. We were able to get wifi as our room was in a wing near the lobby/dining area.

Modern, clean room, great pillows and bed Hilton/Hampton known for. Nice roomy seating area. Large step-in shower. Sliding opaque glass door to the bathroom might bother more modest types! Room had plenty of outlets for charging gadgets.

Hotel was sold out during our 2 night-stay Easter weekend, breakfast area packed both mornings. Variety of items, hot and cold. Staff did well trying to keep up with demand and remained calm when dealing with those who left their manners at home. We did have a snack one night in the bar, potato skins with a side salad, both very good.

Definitely would stay again. Great hotel, especially considering the low rate we booked through Hilton website. Only difference from the US Hampton Inns (minor): no chocolate chip cookies in lobby!

Room Tip: Rooms in the ground floor wing receive wifi signal from lobby .
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  • Stayed: March 2013, traveled as a couple
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Thank vaughnsdv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded April 29, 2013

Many thanks for your very kind comments,
we try very hard to make this Hotel a friendly place to stay, and great feedback like this makes it all worthwhile
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

After two hours drive down the M4 from London on our first trip to Wales. Our sat nav sent us down the wrong way and not help by road works either. We arrived at the hotel on a wind swept day. The reception area was bright and the receptionist was very cheerful. The check in routine was straight forward. We were allocated our rooms straight away even though we were quite early. The rooms were modern, clean, bright and airy, good lay out and very functional with plenty of sockets for my bits and pieces of gadgets. Albeit right next to the M4 at junction 23A, it was very quiet in the room and within the hotel itself. The room has all the usual facilities and a decent shower with adjustable handset - not your raindrops falling on your head job. The beds were right for us in sleep quality and height. The hotel was surprising close to Cardiff itself. We stayed in many four-star hotels in the past and not many on par with this one.
Breakfast was included in the price we paid and it was very reasonable.
This hotel would be ideal as a base for visiting the surrounding areas including Cardiff.
My only complain is that whoever design the electrical circuit for the room should take note - allow as least one night to be operated independently - you cant leave a night light on just in case. Take a plug in Night light with you!

  • Stayed: April 2013, traveled with friends
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Thank steveto710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded April 29, 2013

Many thanks for your great comments, we loved having you here.
All your kind words are so encouraging to all the team.
Come back and see us soon
Roger Goldsworthy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2013

Currently still at the hotel after company put me here on business. Really impressed with room, bright, functional, clean, modern with all the nice little touches like a dispenser not just for soap or shower gel but you even get moisteriser. Meals are only at the bar, but food was good and quick at a really good price and staff were great. It has a fitness room, I know not everybody likes to work out, but its my thing. Has about 7 pieces of cardio including 2 precor treadmills but it also has a precor functional cable trainer. no heavy weights but just enough for a basic workout and there is a free weights incline bench and mats. Parking is free, wifi free and in rooms with no wifi like on the higher floors, each desk has a wired ethernet cable on the desk for you to use the hotel broadband free of charge. I would have given it 5 stars because i think its great but some people dont feel comfortable eating at the bar but this is the only choice and also i got a room on 2nd floor without wifi but did have cable. All in all for the price you cant go wrong and I was really surprised by the standard of my room and im a frequent traveller.

Room Tip: mine was on 2nd floor and was imaculate
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  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank yoshi-3316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded April 24, 2013

Thank you so much for this great review,
We have now been open just over 2 years and I am proud to say the Hotels looks like new.
We work hard every day to make the building spotless, and work closely with our team to ensure they give great service and offer the relaxed friendly environment we wish to create
Please come and see us again soon
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton by Hilton Newport East

Address: M4 J 23a; Wales 1 Business Park Newport, Magor NP26 3RA, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Monmouthshire > Magor
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #1 of 2 Hotels in Magor
Price Range: $62 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton by Hilton Newport East 3*
Number of rooms: 129
Official Description (provided by the hotel):
Hampton by Hilton Newport/East is proud to be the first newly built brand hotel providing the perfect location for a visit to South Wales close to Junction 23a of the M4 [Opened September 2010]. Start the day off while enjoying a relaxing hot & cold breakfast in our dining area or in our work zone with our free Wi-Fi or even back to your room for a high speed internet connection. With a focus on unfussy service & great facilities this contemporary hotel is only a 25 minute drive to Cardiff. With an enviable location close to the M4, Newport, Bristol & Cardiff the Hampton by Hilton Newport East hotel puts you near it all. We’re close to Cardiff City with Cardiff Castle, Millennium Stadium & Cardiff also Bristol Hippodrome. Newport train station is 8 miles away; Bristol airport and Cardiff airport are only 34 miles & 26 miles respectively. Whether you’re travelling for business or pleasure the Hampton by Hilton Newport East hotel puts South Wales and Southwest England at your doorstep. ... more   less 
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Also Known As:
Hampton By Hilton Newport East Hotel Magor
Hampton By Hilton Newport East Magor, Wales

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