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“Overall, a good stay.”

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Ruthin Castle Hotel
Ranked #2 of 2 Hotels in Ruthin
Certificate of Excellence
Cheshire
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Overall, a good stay.”
4 of 5 bubbles Reviewed December 16, 2013

Lovely setting in a quaint town.
Stayed as a couple on Dec 13th for a birthday treat. Deal included a Three course meal with glass of wine (to the value of £38.00 each) and a continental / cooked buffet breakfast.beautiful entrance an an easy enough check in , though had to wait until 3pm to get our room. Waited and lunched in the lovely Bar lounge . bar snacks pricey for what you get. But enjoyable.
We were given an upgrade to a 'Deluxe room' ??? I would question the deluxe element as I have stayed in nicer rooms. Overall the room and bathroom were modernly decorated and furnished. There was a smell of new paint in there and I guess over recent months it has been refubished. Though there were a lot of scuff marks on the walls and skirtings, something that would take minutes for maintainance or cleaner to resolve and would give a better impression. Rooms a little bland.....or minimal? No pictures on the walls to break the magnolia.
Cleanliness....Overall appearence good. But I opened the door to the coffee / tea facilites...VERY dusty! Also a big rim of dust along the top of this cupboard. Bathroom fixtures were clean, but a cluster of dust behind the door when closed. Little niggles I guess. A bit more attention to detail would boost the rating for this hotel!
One of those details ...Our room was very cold! Couldn't get the heating to work nor the bathroom radiator. EVENTUALLY...after some wait, maintainance came and reported that the main fuse had been removed and heating off. Knowing that the hotel was fully booked, these rooms could have been ready, warmer and more welcoming..it is Winter after all!
We ate in Berties restaurant...Seriously, we couldn't fault it! Beautiful food and attentive, though not invasive service. Only four tables in this particular evening as there was a works party on. (Thus we avoided the lounge bar and had a quiet night cap .) Extensive wine list to suit all budgets.
Stayed in room 120. The hallways to the room were mainly shabby and looked to need a deep clean. But we were away from the noise of the party so a good quiet spot for us.
Peacocks roaming around the grounds add to the overall grandeur of the place.
Checking out, somehow our bill was doubled, resolved rather quickly though! A fair price for a lovely evening/stay. Iron out the niggles and add a little more attention to detail and you could receive rave reviews :-)

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PawPawCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,043 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (453)
Date | Rating
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English first
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed December 16, 2013 via mobile

Shocking service at the Moat Spa.
A complete waste of nearly £200 and yet managements reply was to blame new staff and the updating of procedures.
Perhaps this should of been advertised and the price adjusted to accommodate such a poor service.
Still awaiting a satisfactory reply as offering me afternoon tea at Ruthin Castle isn't acceptable.

Stayed November 2013
Helpful?
5 Thank Thelly1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review, December 20, 2013
Thank you ThellyJones for taking the time to post your thoughts on Tripadvisor, it is greatly appreciated. It saddens us to hear that your visit to The Moat spa was well below the level of service that which we aim to provide. I see that you mentioned your experience on The Moat listing in October and I also have the correspondence between yourself and our spa manager. I have today sent you an email and a letter to express our sincere apologise and we do hope that you will take up our offer to return so that we can correct your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 12, 2013

4th time this year we've booked into the castle to stay and Also dine in Bertie's . . Nice break for the two of us from the 4 kids . . Room always perfect and service and food at Bertie's unbelievable had the privlage of meeting ken the castle owner this time . . Total gent and told us some of the castles history which was very interesting . . Well recommend ruthin castle for a great get away with a quirky twist an the manager Ash always goes out of his way to make your stay perfect :-) .. Can't wait to get back in January :-

Room Tip: You could pay a little extra for a royals suite but I have stayed in the top prince of wales suite a...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simonwilliams1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
1 review
3 of 5 bubbles Reviewed December 11, 2013 via mobile

Stayed one night at the hotel. It's had some significant renovation since my last stay but it was clear that it has been achieved on a tight budget. Rooms are clean, comfortable and reasonably decorated and furnished, although it needs furniture and rich decor more in keeping with the style and period to give the hotel the character it deserves, however the bathroom was particularly good. Had dinner and breakfast at the hotel. The food is of a good standard (if a little small in proportion) but is massively overpriced. The staff were warm and friendly and help wherever they can. The grounds are a delight and shouldn't be missed.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrJDMorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 11, 2013

Fabulous. We had to postpone our visit by a week due to illness. The staff could not of been more helpful in assisting with this, and wishing us a speedy recovery. On arrival we were upgraded to a suite, five rooms, wow! The building is amazing, as are the grounds, but without the friendly staff, our stay would not have been as nice. They are all very polite, helpful and pleasant. The cleanliness and quality are very good, as was the food in the restaurant and bar. We would definitely recommend this hotel, especialy with the discount offered via Kgb.

Room Tip: There is no swimming pool, but once you have selected an option, you cannot delete it, only change t...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cliveekard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 10, 2013

Our room at the castle was lovely, very well decorated, suiting the period. Went to the medieval banquet which was awesome! The music, the ambience, the cast of characters were lovely. Such talented people. As well as serving delicious food and drink which was plentiful, they sang, played the harp, piano, guitar. The Jester was hysterical and so clever. I would recommend the medieval banquet - get into costume too. The next evening, we dined at Bertie's the hotel restaurant. it was a wonderful fine dining experience. The food was delectable and the service very good.
The only thing I would say is check if there are weddings booked. Hotel only has one bar, and wedding guests tend to commandeer it which leaves nowhere for hotel guests. Other than that, no complaints!
We had a really lovely weekend away and the grounds of the castle are beautiful; the village of Ruthin very nice with very friendly people.
Fabulous surroundings, mouth-watering food both at the banquet and in the restaurant. lovely room and wonderful people.

Room Tip: Ask for a renovated room!
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 63CarolineM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafforshire
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed December 9, 2013

Another fantastic weekend mostly here to sort our renewal of vows next year everything is as wonderful as ever and looking forward to spending and sharing my special day here in 2014 Looking forward to be back in February 2014 our 40th visit.

Many thanks again carol and Steve lisle xx

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ruthin Castle Hotel

Property: Ruthin Castle Hotel
Address: Castle Street, Ruthin LL15 2NU, Wales
Location: United Kingdom > Wales > North Wales > Denbighshire > Ruthin
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #2 of 2 Hotels in Ruthin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ruthin Castle Hotel 4*
Number of rooms: 62
Official Description (provided by the hotel):
A magical Welsh hotel with mediaeval roots dating back to the days of Edward I. Set within acres of woods and parkland a little over 20 miles from Chester, in an area of outstanding natural beauty, Ruthin Castle is a truly romantic hotel steeped in history. The castle dates back to the legend of King Arthur with notable owners including King Edward I, Henry VIII and Elizabeth I. Book a stay in one of the many rooms; dine on award winning cuisine created using only the freshest local produce; bring a team of merry men for a themed night of fun, food and laughter; enjoy great business facilities in a secluded venue or book the wedding of your dreams within the ancient walls and picturesque grounds. Ruthin Castle is a royal Welsh gem just waiting to be explored. ... more   less 
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Also Known As:
Castle Ruthin
Ruthin Castle Hotel Wales

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