The young lady serving us was not having her "best day at the office"; [a few spillages and drops] but she was very pleasant, very attentive and - I should imagine - a generally cheerful person as she smiled her way through some adversity. She was a credit to the waiting-on brigade. Our food and drink order was mixed up but we were treated with respect and profuse apologies. I could not ask for more. So often staff can be rude and uncaring - not at Ann's I hasten to add - as the staff here are a joy to be served by. Staff can make a difference and Ann's staff certainly do!