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“What manager allows the kitchen staff to have a meeting during peak business time”
1 of 5 bubbles Review of The Anglesey Arms

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The Anglesey Arms
Ranked #4 of 5 Hotels in Menai Bridge
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“What manager allows the kitchen staff to have a meeting during peak business time”
Reviewed October 23, 2013 via mobile

I live local, me and my girlfriend love eating out and trying new places!
We arrived at the hotel at 6.30pm and were very hungry, waitress came over 10 mins later and took our drink order. But couldn't take our food order as the kitchen staff were in a "meeting" for the next 20 mins, which we weren't happy about but decided to wait anyway.
20 mins passed the waitress came back at 7.10pm and said the staff are still in a meeting and prob will be for another 20 mins so it would be 8pm before we seen any food, that was it for me and my girlfriend we left hungry and having to pay £5 for a coke and coffee. Honestly what manager allows the kitchen staff to have a meeting during peak opening times. First impressions are everything for me and my girlfriend so we wont be going back there again.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ezza600, General Manager at The Anglesey Arms, responded to this review, October 26, 2013
Keith
I am very sorry that your evening was impacted in this way. During the period of the meeting the front of house staff had very specific instructions to pull the duty chefs from the meeting as soon as we got customers seated.
Please contact me directly as I would love to discuss with you
Kind regards
Eric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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410 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Dutch first
  • English first
  • German first
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English first
Manchester, England, United Kingdom
2 reviews
Reviewed October 17, 2013

On checking in, despite having requested a quiet room, we were shown to a room overlooking the busy roundabout on which the hotel is situated. My partner went to ask if we could have a quieter room and to be fair the young girl on duty showed us two alternative rooms but neither were as nice as the initial one we were shown and neither was any quieter so we decided to stay way we were. The room itself was large and very tastefully decorated with a very large ensuite bathroom similarly tasteful and the bed although only a double was extremely comfortable.

We ate in the hotel bar/restaurant in the evening and I have to say for the price the food was disappointing. I had the caramelised pork with mustard mash and carrots which consisted of two tiny chunks of pork (which did not look or taste as though any caramelisation had taken place!) and a meagre amount of mash at a cost of £15.95. A couple at the table next to ours complained about their meal and were offered a free sweet by the waitress but they refused and left saying they would not return.

For breakfast there was a selection of cereal, fruit juice, yogurts and croissants and a choice of various cooked dishes. I was however disappointed with the cooked breakfast as both the sausage and black pudding was extremely dry and had obviously been cooked some time in advance. I asked if I could have some marmalade for my toast but despite an extensive search on other tables and through various cupboards, the waitress was unable to find any? I have to say I have never stayed in a hotel which could not provide marmalade at the breakfast table!!

Whilst eating breakfast a couple were checking out with the manager/owner of the hotel who was enthusing about the refurbishment that the hotel has recently undergone. I would say to him that yes the rooms are extremely tasteful and comfortable but he still has a way to go with his food!!!

Room Tip: Ask for a room at the back of the hotel so that you are not overlooking the main road/rounabout.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ezza600, General Manager at The Anglesey Arms, responded to this review, October 26, 2013
I am very sorry you didn't enjoy your visit with us. I would love the chance to speak to you directly to get to the root of the issues you raised.
Kind regards
Eric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conwy, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 17, 2013

Good location for Snowdonia and fresh ground coffee and cafetiere in the room...what more need I say?? Recommend booking at Dylan's restaurant across the road (tho judging by breakfast in the Anglesey Arms, dinner there would prob be good too!)

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lucycinders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ezza600, General Manager at The Anglesey Arms, responded to this review, October 26, 2013
Thank you for your review.
We all look forward to you dining with us on your next visit.

Eric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newcastle
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 6, 2013 via mobile

Just returned from a weekend break here. The hotel is very tastefully decorated and the rooms looked lovely. The staff all worked extremely hard to make everybody's stay a good one. The food was of a good standard.
The facilities in the room were of a high standard.
Overall enjoyed our stay.

Stayed October 2013, traveled as a couple
Helpful?
Thank bridgetsmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ezza600, General Manager at The Anglesey Arms, responded to this review, October 12, 2013
Thank you for your review
It is always great to be able to share such positivity with the team.

We all hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 28, 2013

This hotel picture does not do it justice.
It is a lovely period house. Beautiful features.
A few mins stroll from the sea and lovely walks.
The staff where very friendly and helpful.
A relaxed atmosphere about the place.
The Menai room where we stayed for 3 nights was a very big room.
Lovely quality furniture.
Very well stocked hospitality tray,with fresh ground coffee.
The bed was a king size,with good quality bedding and pillows.
A very comfortable sleep was had.
The bathroom as very big with a lovely big deep bath and over shower.
My mom had rang ahead to ask for champagne and chocolates to be put in the room due to it being a wedding anniversary .
The staff had gone to the trouble of buying the Belgian chocolates in as was not something that was usually done. This was a lovely surprise.
We ate in the hotel on the first night.
The food was lovely.
Good selection.
Well cooked and presented.
Very good value.
Drinks where reasonable also.
Breakfast the next morning was cooked to order and was lovely.
A very pleasant stay and would go back soon.

Room Tip: The Menai room was very large. King size bed. Good quality bedding. Hugh bathroom with massive ba...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ezza600, General Manager at The Anglesey Arms, responded to this review, October 12, 2013
It is always heart warming to hear that we can make such a special event as your wedding anniversary even better.

Thank you for taking the time to share your review with us all.

Don't leave it a year until we see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 15, 2013

Stayed for two nights recently. Breakfast and service good and also evening meals on offer... very large, comfortable and modern room (214), good breakfast and evening menu choice... very good value for hotel stay of this standard, and staff and manager courteous and helpful... will be back here whenever I visit Anglesey again, Thanks to the manager who helped with info and directions to the Motorcycle "Trans Mon" track... nice place and staff you have...see you soon !

Geoff & Janet Wilson

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GeofftheChef37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ezza600, General Manager at The Anglesey Arms, responded to this review, October 12, 2013
I am very happy you had such a great time.
Always a pleasure to help a fellow petrol head.
I hope all went well on the day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 12, 2013

We have been staying at The Anglesey Arms during regular short trips to Anglesey over the last few years. Its becoming a little home from home. The rooms are well prepared, comfortable and warm. The food has always been good, breakfast especially well done. Great location for an early morning walk along the Menai Straits, with great views of the two bridges.

Room Tip: Caemaes Bay Room has a double aspect.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wispa133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ezza600, General Manager at The Anglesey Arms, responded to this review, October 12, 2013
Thank you for your review.
It is always great to share this kind of review with the team as you stay with us so often and enjoy it so much.
It always puts a smile on everyone's face!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Anglesey Arms

Property: The Anglesey Arms
Address: Mona Road, Menai Bridge LL59 5EA, Wales
Location: United Kingdom > Wales > North Wales > Anglesey > Menai Bridge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #4 of 5 Hotels in Menai Bridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Anglesey Arms 3*
Number of rooms: 16
Reservation Options:
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Also Known As:
The Anglesey Arms Hotel Menai Bridge
The Anglesey Arms Menai Bridge, Wales

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