We were hunting for things to do on a rainy day with children. Having read reviews about the 'wonderful' jam factory and 'excellent tasting' opportunities, we decided to give it a try! SO disappointed when we entered to see that tours were not possible - should really make this much clearer on the literature, because really what this place is is a jam/honey shop (a very small one) with a 'tea room' in their home.
The gentleman was really welcoming and friendly in the shop; we bought some jam (a 3 pack for £6 - not full size but nice taster as a present) and then went into the tea room - so far, this had taken plenty of time for us to get there and all of 5 minutes in a shop!
We were not welcomed at all - the woman made us feel that we were interupting her day and was quite rude to our oldest daughter when asking her to sit properly on the chair (which we were doing!). The menu was limited. We chose the cheapest thing on the menu for the adults - a cream tea which came with the smallest amount of jam and cream for us to share between us!!!! Ridiculous. No choice of jam, when hubby asked the flavour, he was told cherry (yum, I like), he explained he doesn't like it and she did bring a small amount of strawberry but it was not with good grace or any semblance of 'customer service'.
We asked for a small piece of cake for our oldest - given no choice as she only had a small piece left of one cake; it would have meant cutting into a new cake otherwise (!).
Lovely moment when the hubby came in from the shop; had a chat, made a fuss of the children but when he left, it was back to us whispering, feeling very much that we were unwanted - guess this is a problem when you do business in your home.
Poor service, one cup of tea and we left feeling pretty robbed of money, time but most of all friendliness.
Needed to change baby's nappy was snapped at 'you can't do that here, food premises' - no room in the toilet, so had to do in her buggy sheltered outside from the rain under the tin roof of the shed - and thought she was going to snap at me for that, too!!
What a shame - this could have rescued the potential.
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