We had read the warnings about slow service, but as a friend had recommended it and there were positive reviews regarding the food, we would give it a chance. We also knew that a large party from the local sailing club (around 30) were booked in as well, but we were told by friends that they would cope as they had enough seating.
Apart from the group of around 30 on one long table, there were not many other tables taken. It is quite a large open room with a high ceiling, so the noise will be amplified, like a school dining room. But this didn't bother us too much.
From the start it was unclear who was serving us. A couple of different waiters came to serve us and I feel they were unsure who was doing what. We did get poppadoms, chutneys and drinks fairly quick. I was the only one who ordered a starter in our group.
It seems like all their efforts had gone into serving the large group. I also felt that some people who arrived after us seemed to receive their food quicker.
I was giving hopeful looks and nods to the waiters, but it was almost an hour before my starter arrived. After a while a waiter suggested we might want more drinks while we were waiting, but I said we really wanted our main course. At this point I would have left and paid for what we had consumed had it not been for my local friend, who may have been a regular.
Eventually it arrived. It was all lovely and we enjoyed the food, but the long wait had ruined the occasion. Apologies from the lady in charge and the offer of complimentary drinks didn't really make things better.
The food was great, the staff were friendly, but something is very wrong when you have to wait over 90 minutes for a main course. I thought that they may have misplaced our order at one stage. We were there for about 2 and 1/2 hours. Perhaps they couldn't cope with the large numbers of people. Reviewers may have had a better experience when there were fewer customers in.
I do hope they can take some steps to resolve this problem as the food is genuinely very good.
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