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“One of the most special places on earth”
Review of Hotel Portmeirion

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Hotel Portmeirion
Ranked #1 of 2 Hotels in Portmeirion
Certificate of Excellence
Reviewed June 20, 2014

Hadn't been to Portmeirion for years, but had the opportunity of a night there, staying in Anchor 1. Weather was superb, adding to the pleasure.

Portmeirion village itself is wonderful: Amalfi transported to Wales. The hotel is cool, quirky and supremely stylish.

The room itself (in reality a cottage) was homely and comfortable. Not super deluxe but super smooth.

Dinner was simply excellent.

Staff are fabulous - friendly, solicitous and professional. Special commendation for Siôn.

There is nowhere on earth like Portmeirion. It is just unique. Go there.

Room Tip: Anywhere will be lovely, but try to get a high room with view of the Glaslyn estuary.
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  • Stayed: June 2014, traveled as a couple
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2  Thank Willow3b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dylan H, General Manager at Hotel Portmeirion, responded to this reviewResponded October 5, 2014

I am pleased that you enjoyed your stay at Portmeirion earlier this year, staying in Anchor 1.

We very much hope to have the opportunity to welcome you to Portmeirion again in the near future

Be seeing you...

Dylan Hughes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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756 - 762 of 1,526 reviews

Reviewed June 17, 2014

Having now stayed there three times over recent years I can say that the hotel and restaurant are as good as they ever were. The views from the rooms and the terrace are superb. The rooms are well furnished and comfortable; the restaurant and the menu are excellent; and the staff could not have been more attentive and helpful. One of my party had a query about a dish and the maitre d' took great trouble in sorting things out. There is parking for hotel residents. I will definitely stay there again. Prices are high, but you get what you pay for.

Room Tip: There is a lift to the first floor, but not the second.
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  • Stayed: June 2014, traveled with family
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2  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dylan H, General Manager at Hotel Portmeirion, responded to this reviewResponded October 5, 2014

Thank you for taking the time to share your recent experience with us, and I am pleased that you enjoyed your 3rd visit to Portmeirion. I very much look forward to welcoming you back for many more visits in the future

Be seeing you...

Dylan Hughes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2014

This was our first stay here although I have visited the Village on several occasions. I have always wanted to spend time here and I wasn't disappointed. We stayed in a room in the village itself - Upper Trinity - and this was a great location with a wonderful view of the Piazza. The room was modern and clean. We dined twice in the hotel restaurant and the food and service were first class. The menu is small but the food is excellent. Recommended are the scallops and crispy duck egg starters and the welsh beef main course. Try the mint chocolate souffle for desert. A very good wine menu is available as well. The Prisoner tour at 4pm daily is informative and fun. All in all one of the best weekends ever!

Room Tip: Can be a little noisy early if you are in the Village
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  • Stayed: June 2014, traveled as a couple
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2  Thank SteveB99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dylan H, General Manager at Hotel Portmeirion, responded to this reviewResponded October 5, 2014

Thank you for you very complimentary feedback following your recent stay at Portmeirion, we very much look forward to welcoming you back to the Village as a day visitor or to stay in the accommodation

Be seeing you...

Dylan Hughes
General Manager

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Reviewed June 13, 2014

Just returned from a 3 day stay in one of the cottages at Portmeirion which turned out to be very disappointing. The room was tired and not at all welcoming with the curtains hanging off the curtain rail in the bathroom. A previous guest in the room must have been a smoker and used the doorstep of the bedroom to stub out their cigarettes which were there when I arrived and were still there when I left. Breakfast proved to be an ordeal, we had to ask for milk and butter because they were not on the table and the toast that arrived was dried bread looking nothing like toast. Breakfast ordered from a very rude (I presume) Head Waiter never seemed to arrive correctly.
All in all a very disappointing experience and far below my expectations of a place that I had read so much about.

  • Stayed: June 2014, traveled with friends
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7  Thank undercoverwales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dylan H, General Manager at Hotel Portmeirion, responded to this reviewResponded October 5, 2014

Thank you for taking the time to share your feedback following your stay to Portmeirion earlier this year. I am extremely disappointed to learn of your disappointment throughout your stay.

I have personally looked at the room with our Housekeeping Manager, following your comments relating to the room looking tired and unwelcoming. We have earmarked some necessary improvements within this room, which have been actioned. We are constantly reviewing our offering, and making sure that we invest where necessary, and this has seen us fully refurbish 9 village serviced accommodation and 4 self catering cottages in the last 4 years.

The service and attentiveness you received at breakfast is totally unacceptable, and I have discuss this with the Food and Beverage Manager, as it is inexcusable for a guest to have to ask for such items as milk or butter for a breakfast table.

I very much hope that we do have the opportunity to welcome you back again in the future, so that we may show you that we do normally maintain a very high level of customer service and standards, and your experience was very much against our philosophy and normal standards

Yours Sincerely

Dylan Hughes
General Manager

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Reviewed June 13, 2014

Our 15th visit and it’s still magical! We stayed in Chantry Row 1, which remains one of our favourite rooms. The bed had been updated and was very comfortable. As always, everything was spotless and the sherry decanter was filled, ready for us as was the usual selection of teas, coffee, hot chocolate and still and sparkling water.

The Village is at its best once the day visitors have left - perfect!

The Hotel Restaurant was up to the usual first class standard as was the food and service ably led by Robin and, in his absence, Kevin, both of whom are marvellous.

The food in the Hotel is of excellent quality, very well cooked and presented. The breakfasts are superb, with an excellent choice of continental and/or items cooked to order.
Reception staff are friendly and helpful, but professional.

We're booked for July and can’t wait...

  • Stayed: March 2014, traveled as a couple
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2  Thank Fernecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dylan H, General Manager at Hotel Portmeirion, responded to this reviewResponded October 5, 2014

Thank you for taking the time to share your comments following your 15th stay with us at Portmeirion. I am glad that you enjoyed your stay with us again, and very much look forward to welcoming for the next 15 visits!

Be seeing you...


Dylan Hughes
General Manager

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Reviewed June 13, 2014

The hotel was lovely the village was beautiful and the staff were very nice. We stayed in Chantry Row 1 the room was perched on a hill overlooking the town. There was a great pool which was heated during Summer months. The staff were nice and very helpful.

Room Tip: Get a room on a hill for a great view
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  • Stayed: June 2014, traveled with family
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5  Thank Niall M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dylan H, General Manager at Hotel Portmeirion, responded to this reviewResponded October 5, 2014

Thank you for your kind comments following your stay at Portmeirion earlier this year. We very much hope that we have the opportunity to welcome you back again

Be seeing you...

Dylan Hughes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2014

We have just returned from spending 2 nights here for our 20th Anniversary. We had booked the Penthouse suite in the Castel but on entering the room we were faced with a very overpowering smell of burning wood. On closer inspection we found that the chimney was just above our patio and it was spewing out smoke from the fire in reception. Anyway to cut a long story short we were moved down into the village. The management were very responsive, immediately. The cottage they gave us was called Villa Winch. A two bedroom 2 bathroom very very lovely special little cottage. Beautifully decorated in Designer Orla Keily paper and furniture of which I recognised immediately. They even sell one or two of her things down in the village in the gift shop. Spotlessly clean. We ate in the hotel, we were given complimentary champagne for our troubles on the first evening. The meal was exceptionally good. Breakfast too was very tasty. We had a lovely stay after the initial disappointment and we thank the management, they were brilliant. The village is somewhere you have to visit at least once in your lifetime. Put it on your bucket list!
Thank you to all the lovely helpful and friendly staff and what a lovely place you have to work in.

  • Stayed: June 2014, traveled as a couple
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5  Thank Jonkaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dylan H, General Manager at Hotel Portmeirion, responded to this reviewResponded October 5, 2014

I am glad that you enjoyed your stay at Portmeirion following your initial disappointment with the Penthouse suite. The Villa Winch suites were upgraded and fully refurbished only two years ago, and they do offer a great space to stay.

I very much look forward to welcoming you back to Portmeirion again

Be seeing you...

Dylan Hughes
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Portmeirion

Address: | Minffordd, Portmeirion LL48 6ER, Wales
Phone Number:
Location: United Kingdom > Wales > North Wales > Gwynedd > Portmeirion
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Portmeirion
Price Range: $137 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Portmeirion 4*
Number of rooms: 55
Official Description (provided by the hotel):
The Hotel Portmeirion is a romantic seaside resort on the coast of Snowdonia in Wales. It was opened by Clough Williams-Ellis in 1926. Noel Coward wrote Blithe Spirit here in 1941. Patrick McGoohan filmed The Prisoner here in 1966-67. In early September Portmeirion hosts Festival No6, a unique celebration of arts and music. Access during the festival period is for Festival Ticket Holders only. Portmeirion is open every day all year and is suitable for all ages. ... more   less 
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Also Known As:
Hotel Portmeirion Wales

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