Despite the negative reviews we decided to go ahead and book a four-night stay at the hotel, for the mid-week days immediately following Easter. Like everyone else, our first impressions of the Hall were wonderful, it is a truly lovely building set in beautiful grounds which are well looked after. We were greeted very warmly by a lively member of staff who showed us to our spacious, if somewhat old fashioned room, overlooking the garden. The room was clean, the bed was excellent, very comfortable and with plenty of pillows, and the bathroom was spacious if a little old-fashioned and worn.
However, this great first impression was worn away over the next four days by the management’s general lack of interest in the hotel they are running. Although the service is great from the staff, the owner appears to have lost any passion he might have had for running a hotel. His only enthusiasm seems to lie in providing advice for which wine to drink and being non-drinkers we felt that he quickly lost interest in us. This was proven on our last night when we were relegated from a favoured window table to an inside table. The food at dinner is ok, but it would be nice to see more local produce proudly presented.
Breakfast is adequate, but it wouldn’t take much to make it great. We were dissuaded from ordering espresso because ‘it takes at least 20 minutes for the machine to warm up’, and the only bread on offer was mothers pride type toast which is actually barely toasted. When we suggested that good, local crusty bread would have made an enormous difference, the owner threw the responsibility back on us by suggesting all we had to do was ask. We feel that a hotel of this calibre should offer guests a wider range at breakfast than just toast, and it should be ready with a wider range of coffee than just filter.
The hoover is still going at breakfast time (see other reviews).
We would strongly urge the owners to look again at why they run a hotel, and to ask themselves what they can do to ‘lift’ their hotel from ok to great. It wouldn’t take much, less counting the costs and more warmth and passion.
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- Also Known As:
- Penmaenuchaf Hall Penmaenpool
- Penmaenuchaf Hall Hotel Penmaenpool