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Penmaenuchaf Hall
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Reviews (351)
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341 - 346 of 351 reviews
Reviewed February 16, 2009

We found this hotel purely by chance on Supersbreaks, and we were definitely not disappointed. On arrival we were greeted by an extremely friendly lady at reception called Di, who helped us up the stairs with our VERY heavy cases. She then proceeded to tell us about dinner in the hotel the following night as it was Valentine's and also was very helpful in ordering us a taxi for our first night out.

Whilst we were waiting downstairs, we met both of the owners: Lorraine introduced herself and wished us a nice evening, and later that evening her partner Mark introduced himself and was very friendly too.

Dinner in the hotel on our second night was outstanding, and the service impeccable.
The bedrooms were tastefully decorated and very clean and what made them that little bit more special was the attention to detail, which my partner and myself both commented on. There seems like a lot of love and care has been put into the detail and decor!

We could not fault our stay at this hotel at all and would highly recommend it too anyone! We were just sad to leave! One of the most beautiful, clean, friendly hotels I have stayed in!

  • Stayed: February 2009, traveled as a couple
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Thank SuznVic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2008

Our stay at Penmaenuchaf Hall Hotel was purely by chance as the lovely boutique hotel in nearby Dolgellau we were staying at was unable to accommodate our third night due to unforseen building works being carried out at short notice. Therefore we received a complimentary upgrade from our standard room (at £170 per night) to a superior room (£200 per night), via the boutique hotels' proprietors. After seeing the website for Penmaenuchaf Hall Hotel, with were happy with these arrangements.

However after we stepped inside the building, about 5pm on a Sunday evening, we were met, after a considerable period of time by a member of staff who was both unwelcoming and unfriendly. She showed us to our room without saying much at all, and then asked, or rather almost demanded to know on the spot whether we wanted to have dinner that evening.

We had been walking up Snowdon earlier that day and were tired, and couldn't give an immediate answer without seeing a menu or anything - there was no offer to show us that. We went down after a short time to look at the menu which seemed rather overpriced. We decided against it, as we wanted food quite quickly and chef wouldn't have been in for an hour, so we drove into town for a light snack, thinking that we could get a sandwich or something later that evening, the documents in the room clearly sated room service was available from 7am to 11pm. Turns out this was wrong, as there was only 1 other couple staying there, the chef went home after dinner and so no-one could provide any food at all. This situation caused a heated conversation which was met with little apology or concern from our wonderful receptionist from earlier. It even seemed to much effort for her to serve us a drink from the bar, as she would have to 'open it up'. After eventually getting our drinks sitting in the main drawing room which does have a nice atmosphere, and admiring the splendid bouquets of plastic lillies, a while later we were presented with a 'bag of mini cheddars and a kitkat' each which was all she could find. There was a 'mild' apology that this was the case, but upon checkout the next day we were charged £2.70, so not very apologetic after all.

The next morning we ventured down for breakfast, and made our way straight from the dining room and sat by the window overlooking the gardens and a stunning view of a frost glazed winter wonderland - it looked beautiful, until we were interrupted from our dreamy gaze by a voice telling us that this room was laid up for dinner and so could not be enjoyed by the (total of) 4 breakfast guests. There was no good morning, no apology for not showing us where we should go, just that we had to come through to the 'breakfast room', a tiny room with no personality at the back of the dining hall, with no view. After making our order, and realising that obviously this staff member had graduated from the same charm school as our hostess the night before, we just started to tuck in to a peaceful breakfast when all of a sudden a hoover fired up in the adjacent hall. After I shut the door, there was no apology for the 'intrusion', and I couldn't be bothered to say any more.

If Penmaenuchaf Hall Hotel doesn't want to be open in the winter / out of season, then they shouldn't be, they should not accept £200 per night from guests if they don't want to treat them as they would anyone in high season. I felt like were were inconveniencing them the whole time we were there.

Apart from that the rooms are extremely old fashioned, they are clean but no mod-cons, no wireless internet, an essential at all hotels these days, internet was charged at £5 for the first hour, there was even a charge to receive an email of about £2 per message! If you are 85+ you might love this hotel, otherwise stay away, the buidling exterior is wonderful, as are the grounds, but inside it is like someone has eaten a stash of 80's interior design magazines and then been sick all over the place. The decor in the rooms is awful, upholstery is stained on the furniture the bathrooms have clearly been in place for 10-15 years, and who puts knitted blankets with sheets on beds anymore? Anyone with common sense could run Penmaenuchaf Hall Hotel 100% better than whoever does at the moment. The 'customer always comes first' is definitely not their mantra.

  • Stayed: November 2008, traveled with friends
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3  Thank djc1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2008

We had already booked this hotel when we read the previous comments on trip advisor and so were very anxious about what we would find.

We didn't need to worry though - the hall was very tastefully done out with some great communal areas for just sitting, reading or playing board games - definitely needed when the Welsh weather is so unpredictable.

Breakfast was very good and whilst the evening meal was also tasty we thought it was a little pricey.

Overall though we had a very enjoyable stay and would certainly consider going back if in the area.

  • Stayed: September 2008, traveled as a couple
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Thank foodie_travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2008

We paid £470 for a two night stay at this hotel (dinner bed and breakfast) in June. The building is beautiful with wonderful gardens and it is set in a great location. The rooms were clean. The interior decoration didn't really go with the building and looked slightly odd. The food, given the price, was very average and unmemorable. The staff were friendly but the manager came across as mean. He wanted to charge us £4 for a very basic walking guide. We were already paying £470 to stay there! The last straw was charging us postage to send back my wife's phone charger which we accidentally left behind. We won't be going back.

Stayed: June 2008
3  Thank JES16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2008

I was expecting so much more, I like to stay somewhere which is if not as nice as our own home, then better and although the hall itself was wonderful and the reception rooms were very inviting the room we stayed in Wynn Jones was not worth the extra we paid for the upgrade from the original room we were shown called PRICE which was a touch too small for the two of us.

It was as if the hotel had stood still in time about 25 years ago, maybe the owners had perhaps lost interest into what was once the love of their lives. I found it quite peculiar looking at faded family photographs all over the communal areas in what were odd old frames. The huge lovely lounge was spoilt by white plastic lillies and what can only be described as black feather dusters used as ornaments!

In our room there was a chipboard bookshelf with some old paperbacks on, grubby cream upholstered chairs, an old tatty wardrobe on which the door would not stay closed, MDF circular table covered with a lace cloth, crochet doilys under lamps, curtains which had been re-hung to hide the faded edges, really poor lighting making it impossible to read in bed, no duvet and the blankets were pilled and extremely old and unattractive. It was only possible to obtain 2 stations on the huge old TV. The tissue boxes were upholstered and the ornaments were green marble eggs & the biscuit tin was empty!

In the large bathroom the shower head was attached to the taps not always a good idea especially when it needed changing as it was split. The wooden toilet lid was scratched, the lid and pedestal was broken on the Brabantia bin, white paint splashes on the blue flooring. The wash basin was badly cracked & the stained wooden frame around the velux window was cracked and in need of some attention and fresh varnish.

The dining room had great potential apart from the 2 black ceiling fans which simply reminded me of the bats which apparently lodged in the hotel. The music was too loud and again from the 1980's we did have candles on the tables but the ambience was spoilt by the brightness of the spotlights. The tablecloths/underclothes were embarassingly creased and the cutlery needed changing. The food was OK and we felt overpriced with virtually no vegetables served.

I had breakfast in my room and it seemed that they were unable to make a HARD boiled egg, both mornings they were soft and the fresh fruit was iced along with the butter! Finally despite ordering the Times to read with my breakfast they apparently let someone else take it and offered me an alternative, because they failed to put the persons name on top of the newspapers.

Afternoon Tea was lovely and the warm welsh scones were divine, the best part about the whole place were the open fires and the leather sofas in front of them in the main lounge. The grounds were superb and extremely well attended & extensive.

Maybe it is there intention to start refurbishing their bedrooms soon I would hope the sooner the better as it was such a shame, as we had been considering holding our wedding their, but after this stay, unfortunatly we need to start looking again.

If you give it a chance ensure you get a deal via superbreak.com or other similiar site, do not pay top wack as it is not worth it.

  • Stayed: February 2008, traveled as a couple
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4  Thank BabsyLeicester.UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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