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“Disappointing and over priced”
Review of Seiont Manor Hotel

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Seiont Manor Hotel
Ranked #1 of 1 Hotels in Llanrug
Certificate of Excellence
uk
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Disappointing and over priced”
Reviewed May 13, 2013

My husband and I were so looking forward to this day as all the family would be there but what a disappointing meal it was terrible no organisation as if they did not know what they were doing. To me it looked like as it was only one person serving the terrible food. They had a nice centre piece in the middle of the table and that was it. It was a shame as it a nice place but we will never go there again. Don't book your wedding day there it awful.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank sandra l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aled_Humphreys, General Manager at Seiont Manor Hotel, responded to this review, May 30, 2013
Thank you for taking the time to write your review following your visit to Seiont Manor.

I was disappointed to read your comments with regards aspects of the wedding you attended at the hotel.

I would welcome the opportunity to discuss your comments in person and regain your confidence in Seiont Manor. I can be contacted on ahumphreys@handpicked.co.uk Alternatively, if you prefer you to contact our Customer Services department, please email customerservices@handpicked.co.uk


Yours sincerely

Aled Humphreys
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Wirral
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 29, 2013

We stayed weekend of 27th April 2013 for a wedding.
the hotel seems so much better than the 3 star rating it has been given.
our room (room 11) was very beautiful, amazing views, comfortable bed and sofabed for the children.
The food in the restauant Friday evening and during the wedding reception the next day were excellent, not to mention the full welsh breakfast both days, our compliments to the chef.

The staff were all fantastic, very warm and friendly, couldn't do enough to help us. great personalities and we know we will return for sure. James as master of ceremonies was brilliant, keeping everything running smoothly and entertained us all in the process.
Helen (I think) at breakfast each day was lovely, so friendly and made us feel very relaxed and welcome, also made us laugh a lot.
We checked out and then used the pool and sauna afterwards, which the staff were happy for us to do, great way to end the weekend.

Can't recommend highly enough.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank artymum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aled_Humphreys, General Manager at Seiont Manor Hotel, responded to this review, May 30, 2013
Thank you for taking the time to write a review following your recent visit to Seiont Manor Hotel for a wedding.

I was delighted to read that you had such enjoyable and relaxing stay with us.

Thank you for your comments with regards to the food in the Llwyn y Brain Restaurant and during the wedding reception, your feedback with regards to the team, I will ensure that they are passed to all the team members here at the hotel, espcially James and Helen.

Myself and the team look forward to welcoming you back to Seiont Manor again very soon.

Yours sincerely

Aled Humphreys
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 21, 2013

My wife and I booked for bed and breakfast plus evening meal from April 7th to the 12th. We had a very comfortable, warm and spacious room. The breakfast and dinner menus were comprehensive and varied and the food was splendid: so splendid in fact that we put on considerable weight even though it was a walking holiday. All the staff were very friendly and helpful and a very warm atmosphere seemed to permeate the whole hotel.We loved Snowdonia and the hotel contributed greatly to what was a very enjoyable experience. We would love to spend another holiday in that region and at the Seiont Manor hotel.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aled_Humphreys, General Manager at Seiont Manor Hotel, responded to this review, April 24, 2013
Thank you for taking the time to write a review following your recent return visit to Seiont Manor Hotel.

I was delighted to read that you again had such enjoyable and relaxing stay with us.

Thank you for your comments with regards to the food in the Llwyn y Brain Restaurant and also your feedback with regards to the team, I will ensure that they are passed to all the team members here at the hotel.

Myself and the team look forward to welcoming you back to Seiont Manor again very soon.

Yours sincerely

Aled Humphreys
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 15, 2013 via mobile

Went here as a special birthday treat for my wife. Don't be confused by this place's name as there is a manor but this is dilapidated and you drive past it to get to the converted out buildings that make the hotel. Arrival at reception was average and it wasn't a warm welcome. Room was one of their junior suites which was nice but cold so I turned the radiator on! Overall the room was fine and bed comfy. Once settled we decided to use the leisure facilities which looked great online but all very tired, pool was cold, men's changing room roof was black with damp over showers and it is being used like the local swimming baths. The visit to these facilities were very short lived. In the evening we ate in the conservatory which was very nice and food great but there was very little ambiance andthe very helpful bar/waiter/restaurant manger all in one said the music player was broken. We slept well and the breakfast and service was great.Check out was delayed as we were DBB but this wasn't on the system so we had to wait for a manager to sort it out.

Overall a lot of inconsistencies, average leisure suite and not the experience we were expecting.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fifthwheelco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aled_Humphreys, General Manager at Seiont Manor Hotel, responded to this review, April 17, 2013
Thank you for taking the time to write a review following your recent stay at Seiont Manor.

I was disapointed to read your comments and that your experience did not live up to your expectations. When guests are disapointed with any aspect of their stay, we do try our upmost to rectify the situation, at the time, in an appropriate manner and I am sorry that on this occasion we were unable to rectify the issues noted.

Your feedback has been discussed with my management team and they all join me in offering our sincere apologies for the inconsistencies noted.

Once again, thank you for taking the time to write your review with your constructive feedback.

Yours sincerely

Aled Humphreys
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 14, 2013 via mobile

The hotel is set in a picturesque location with rolling hills and meadows all around. There's lots to do in the area as its so close to Snowdonia and all it's attractions. The hotel itself is very well appointed. The bedrooms are very large, comfy beds and all mod cons. Many rooms have balconies that look over the gardens. Both the Brasserie & the main restaurant serve exceptional food. It's a "foodies" paradise! Meals are served with a complimentary amuse bouche and before desserts you get a complimentary alcoholic shot. The only small negative is the price of the wine which was a bit on the pricey side, although there was a large variety. They make their own bread and you usually get at least 2 different flavoured warm rolls each. They also make their own ice cream & sorbets and they offer the most unusual yet delicious flavours such as pink peppercorn, welsh cake ice cream, parsnip ice cream and even chilli ice cream! Having said all this, by far the most outstanding feature of this lovely hotel is it's staff. They simply cannot do enough for you. The personal touch was evident throughout our stay. This was our 2nd visit and it won't be our last, cannot rate the place highly enough. I promise you won't be disappointed if you stay here, it is quite simply "magical"!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandihughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aled_Humphreys, General Manager at Seiont Manor Hotel, responded to this review, April 17, 2013
Thank you for taking the time to write a review following your recent return visit to Seiont Manor Hotel.

I was delighted to read that you again had such enjoyable and relaxing stay with us.

Thank you for your comments with regards to the food in the Llwyn y Brain Restaurant and also your feedback with regards to the team, I will ensure that they are passed to all the team members here at the hotel.

Myself and the team look forward to welcoming you back to Seiont Manor again very soon.

Yours sincerely

Aled Humphreys
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 14, 2013

Stayed for a short break at this friendly welcoming quiet hotel.
We had an upgraded room which was much appreciated. Beds are extremely comfortable. Excellent shower and large soft fluffy towels.
Dinner and breakfast were excellent, service of a high standard.
The staff were extremely attentive.
Definitely service with a smile.
Wellington boots are provided if you forget yours to walk around the grounds.
It was a most enjoyable stay.
Hope to return in the not too distant future.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StephR2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aled_Humphreys, General Manager at Seiont Manor Hotel, responded to this review, April 17, 2013
Thank you for taking the time to write a review following your recent stay at Seiont Manor Hotel for a short break.

I was delighted to read that you had such enjoyable and relaxing stay with us.

Thank you for your comments with regards to the team and the food, I will ensure that they are passed to all the team members here at the hotel.

Myself and the team look forward to welcoming you back to Seiont Manor again very soon.

Yours sincerely

Aled Humphreys
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberystwyth, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 13, 2013

After an active day walking in North Wales we were very pleased that we had chosen such a great place to stay. Seiont Manor is well hidden from the main road and set in lovely countryside. Newborn lambs and their mothers made an idyllic backdrop when lying on a lounge chair next to the pool.
The room was spacious and the staff could not do enough to make our stay pleasant. We dined in the bar and because our seven year old son's meal was ever so slightly delayed, the delightful waitress brought extra olives and paprika spiced popcorn to tide him over. This is obviously a family friendly hotel as evident from the number of families enjoying themselves whilst we were there.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trish_llysawel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aled_Humphreys, General Manager at Seiont Manor Hotel, responded to this review, April 17, 2013
Thank you for taking the time to write a review following your recent stay at Seiont Manor Hotel.

I was delighted to read that you had such enjoyable and relaxing stay with us.

Thank you for your comments with regards to the team, I will ensure that they are passed to all the team members here at the hotel.

Myself and the team look forward to welcoming you back to Seiont Manor again very soon.

Yours sincerely

Aled Humphreys
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seiont Manor Hotel

Property: Seiont Manor Hotel
Address: | Caernarfon, Llanrug LL55 2AQ, Wales
Location: United Kingdom > Wales > North Wales > Gwynedd > Llanrug
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Llanrug
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Seiont Manor Hotel 3*
Number of rooms: 28
Official Description (provided by the hotel):
Seiont Manor sits peacefully within the countryside of Snowdonia, some of the most stunning scenery in North Wales . Surrounded by 150 acres of mature farmland, Seiont Manor offers a complete escape from the pressures of every day life. ... more   less 
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Also Known As:
Hotel Seiont Manor
Hotel Manor Seiont
Seiont Manor Caernarfon
Seiont Manor Hotel Llanrug, Wales

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