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“Dissapointing”
Review of The Beaches Hotel

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The Beaches Hotel
Ranked #2 of 3 Hotels in Prestatyn
Reviewed March 4, 2014 via mobile

We arrived and was greeted by a receptionist a young girl with short blonde hair who was very friendly and helpful then wd were given our keys and remote(quite odd ) our room wasnt the biggest but was very clean could do with a upgrading then we went to the bar the barman a local lad by the sounfd of his accent was also very friendly and the view was nice overlooking the beach now onto the food was not too the standard i have experienced in other hotels was bland and looked awful and took forever to arrive we had few drinks then off to sleep which was fine breakfast was average and unorganized to say the least I would stay agin but maybe eat out next time

  • Stayed: March 2014
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1  Thank tiesto7790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachesManagement, Manager at The Beaches Hotel, responded to this reviewResponded April 2, 2014

Thank you for taking the time to leave your feedback about your stay with us here at The Beaches Hotel.
Due to feedback received previously, the practice of reception handing out the television remotes to guests on arrival was changed over six months ago, the remote controls are all now in the rooms for when the guests arrive. The hotel has also undertaken some refurbishment work of bedrooms, along with refurbishment of the public areas and this is ongoing and has been since before Christmas so there are constantly developments occurring to ensure all our guests enjoy their stay with us.
With regards to your dining with us, please may I apologise for the experience you felt you had in relation to the standard of the food you received. I can assure you that this is not common practice and we do normally receive praise for our food but clearly this was not the case for you and I can only apologise for this.
It would be great to welcome you back to the hotel in the future, allow us to show you that the Beaches Hotel is a fantastic hotel to visit. Please do not hesitate to contact Claire our Sales and Marketing Manager with any queries or future enquiries you may have on claire@thebeacheshotel.com and she will be only too happy to assist you

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402 - 408 of 641 reviews

Reviewed February 16, 2014

We stayed here on Saturday 15th Feb for the Valentines special. I can honestly say that the staff at this hotel were among the nicest and friendliest we have ever come across. Nothing was too much trouble for any of them. We decided to upgrade our room 2 days before our stay to a suite with a sea view. We were given the Dylan Thomas suite, and what a stunning room with amazing views of the beach and sea. The bathroom looked brand new, and the power shower was immense!! The room was large, spacious and tastefully decorated. The room was on the second floor, and so quiet, it felt like we were the only ones there !! Our bed was one of the comfiest we have ever slept in!!!

We opted for the set valentines menu, which was out of this world. My partner had the steak and said it was the nicest he'd ever eaten. The ladies were given a mini box of Thorntons chocolates and sparkling rose wine which was a lovely thoughtful gesture.

We went to the spa for a swim the day after, which was also lovely, and quiet. The only thing I would say is that the changing room (I can only speak for the ladies) was a bit tired and in need of a bit of TLC and the Jacuzzi should maybe have been a bit warmer, but the sauna and steam room were a nice surprise.

Breakfast was nice, but was a served buffet style which I thought was a bit unusual. It should either be a complete "help yourself" buffest style, or waiter/ess style, its a bit off putting to have a mix of both (ie a lovely lady serving it to you from a buffet, and only getting the option of 1 of everything, ie 1 bacon, 1 sausage, 1 hash brown etc) but despite this there was also a lovely selection of cereals/fruit/yoghurts/juices and tea and coffee and toast.

The location is stunning, we had the sea view which is well recommended, as the alternative is overlooking the Pontins site which is a touch depressing! The hotel offers a large free car park, free wi fi and other nice little touches like an open fire, and a lounge area.

Overall I would definitely recommend this hotel and wouldn't hesitate in coming back for a longer break in the summer. Thank you for making our Valentines weekend so special.

Room Tip: Upgrade to a suite, you wont regret it!
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  • Stayed: February 2014, traveled as a couple
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1  Thank mumto1xxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachesManagement, Manager at The Beaches Hotel, responded to this reviewResponded April 2, 2014

Thank you so much for taking the time to leave such fantastic feedback about your time here with us over the Valentines Weekend. It is great to see that the hotel met all your expectations, from the room you accommodated, through to the food that was prepared for you.
Please be assured that your comments with regards to the buffet breakfast and the changing rooms will be passed to the relevant departments.
We look forward to welcoming you back to the hotel in the future and should you have any queries or require any assistance please contact our Sales & Marketing Manager Claire, at claire@thebeacheshotel.com who will be only too happy to help you

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Reviewed February 11, 2014

We stopped here for two nights in Jan. We booked and paid in advance for a double deluxe room with seaview.
Upon arrival we were met by friendly staff who checked us in and gave us our keys to our room.
Once we entered the room we were very disappointed. The room was very small, with a small window. Not what I had expected based on the hotels own photos!
We went down to reception to check that we had a double deluxe room, to be informed that the double deluxe rooms were all occupied so we had been given a standard double! (would have been nice to have been told this upon checking in, and maybe given a partial refund, or some kind of compensation!).
The receptionist then gave us keys to a 'suite' on the same floor (top floor/3rd floor), and said have a look at that if you like, but it hasn't got a sea view.
We opted to move into the Chester Suite.
How they call it a suite, I am not sure. We have travelled extensively, stopping in hundreds of hotels, varying from 2* to 5*. I would call this suite more like a standard double!
We were on the top floor, which was in the attic, so had sloping walls. The ensuite was a very small shower room with sink and WC.
Overall cleanliness was fairly good, although on the first night we took a plate of sandwiches upto the room from the bar, the next day the room was made up, but the maid left the plate of food in the room still!
The bar area was nice, and drinks fairly reasonably priced, pretty much standard prices for hotels. The food was good too.
Breakfast (included in price) was very nice, and the waiter very chatty and friendly.
All the staff in the hotel were very pleasant and friendly.
In general if I had another reason to revisit Prestatyn, then I probably would stay at the hotel again, but mainly because there are very few hotels to choose from! In fact I think this is the only hotel, although there are a few B&B's.

Room Tip: Seaview as long as the window is big. Try and avoid the 3rd (top) floor as the rooms have sloping ce...
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  • Stayed: January 2014, traveled as a couple
    • Value
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1  Thank Matt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachesManagement, Manager at The Beaches Hotel, responded to this reviewResponded April 2, 2014

Firstly may I say thank you for taking the time to write feedback about your time here with us at The Beaches Hotel, it is always nice to gain the perspective of the guests experience.
Please accept my apologies for the confusion surrounding your room on arriving at the hotel and for also the way in which our chambermaids serviced your room during your stay, please be rest assured that this is not common practice and the matters have been passed to the relevant Heads of Departments to ensure the these matters never occur again.
Its great to hear that you were pleased with both the quality of the food and the staff that we have here at The Beaches Hotel and we would like to welcome you back again in the future.
Should you be visiting us again, please contact Claire who is our Sales & Marketing Manager on claire@thebeacheshotel.com and she will ensure that your every need is met to guarantee a less disappointing visit.

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Reviewed February 10, 2014

I booked this venue for a surprise birthday party and am so glad I chose The Beaches. Without exception, everyone who came to the party commented on the lovely venue and the variety of delicious food. Thanks to the expert advice and planning of Claire and Sacha, the evening was a great success and ran smoothly. This place really takes care of you and the staff work hard to provide good service. For anyone considering a venue for a party, wedding etc I would most certainly recommend The Beaches.

  • Stayed: January 2014, traveled with friends
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1  Thank YYYYYYYYYYYYYYY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachesManagement, Manager at The Beaches Hotel, responded to this reviewResponded February 11, 2014

Wow...thank you so much for taking the time to leave such fantastic feedback. It is lovely to hear that your event was everything you wanted and that you received such positive comments from all of your guests. Here at The Beaches we do strive to ensure that all expectations are meant and it is evident with your very kind words, that yet again we have succeeded.
If there is anything in the future that we can help you with please do not hesitate to contact us again and we will be more than happy to help.

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Reviewed February 10, 2014 via mobile

My husband and I were planning on holding our wedding reception here I was told the wedding planner would get back to me on the Friday morning, no1 ever got back to me so we went somewhere else. As my Husband said to me if they can't even manage to call you back you won't get a very good wedding service.

Stayed: November 2013, traveled as a couple
1  Thank The3taylors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachesManagement, Manager at The Beaches Hotel, responded to this reviewResponded February 11, 2014

It is with regret that you feel that the service you received from The Beaches Hotel was below standard. Please let me take this opportunity to assure you that this is not common practice and the weddings and events that are held here are always successful occasions.
However, it is clear that something went amiss with your initial enquiry and for this I would like to express my sincere apologies to you.
If I could please ask you to get in touch with Claire on either 01745 853072 or alternatively claire@thebeacheshotel.com, she will be more than happy to discuss this situation further with you. Once again, please accept the apologies that I offer on behalf of the Beaches Hotel.

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Reviewed February 10, 2014

From the moment we entered the hotel we were treated as friends by all the staff. The reception set the bar and all staff were so welcoming that it is impossible to say who was outstanding from cleaners, bar, restaurant staff etc. I went with a group of 5 friends and all agree the food was wonderful, the attention was lovely but not overbearing and anything you asked for was produced even to changes in menu. We cannot say enough to show the warmth and welcoming service this hotel provides and it goes to say that the rooms etc are well presented, warm and very clean. Lovely lounge ownstairs with a welcoming fire. Cant wait for the opportunity of another weekend .

Room Tip: The sea view makes it but I am sure that all rooms will be good.
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  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank CheshireOaksDavo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachesManagement, Manager at The Beaches Hotel, responded to this reviewResponded April 2, 2014

Thank you so much for taking the time to leave your fantastic feedback on the experience that you had here with us at The Beaches Hotel. It is always lovely to hear that our guests have enjoyed their whole experience with us and I will be sure to pass on your lovely comments to our staff too.

Should you require any assistance in the future please do not hesitate to contact Claire, our Sales & Marketing Manager on claire@thebeacheshotel.com and we look forward to welcoming you back to the hotel in the future.

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Reviewed January 29, 2014

My wife and I spent two nights at the Beaches Hotel, Prestatyn. Our room was clean, warm and very comfortable with a wonderful sea view. The food was excellent, big portions and at reasonable prices. There was a wide variety of food to choose from the menu. We received a very warm welcome at reception when checking in and found all the staff to be helpful and friendly. A very nice warm family feel to the place.
Thank you Beaches Hotel for making our weekend so special.

Stayed: January 2014, traveled as a couple
1  Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
262AnthonyK, Director of Sales at The Beaches Hotel, responded to this reviewResponded February 4, 2014

Very glad that you both had such a special weekend with us and that you enjoyed our food, accommodation and above all else our hospitality. We look forward to welcoming you back for another weekend here with us. If you would like any information on our special packages feel free to email Claire at claire@thebeacheshotel.com or visit us at www.thebeacheshotel.com! Thank you!

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Additional Information about The Beaches Hotel

Address: Beach Road East, Prestatyn LL19 7LG, Wales
Location: United Kingdom > Wales > North Wales > Denbighshire > Prestatyn
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Prestatyn
Price Range: $106 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Beaches Hotel 3*
Number of rooms: 71
Official Description (provided by the hotel):
The Beaches Hotel is located on Barkby Beach in the North Wales town of Prestatyn. The hotel has 69 rooms and suites as well as a gym, bar, restaurant, conference and event facilities, free ample car-parking, a games room and free WiFi throughout. The hotel also boasts a leisure centre with swimming pool, jacuzzi, sauna and steam room. Located right on the beach, the hotel has stunning views over the Irish Sea and the rugged North Wales coast as well as having stunning views of the Prestatyn hills to the south. ... more   less 
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Also Known As:
Beaches Hotel Prestatyn
The Beaches Hotel Prestatyn, North Wales

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