Needing somewhere to stay for one night whist visiting relatives we booed this hotel having stayed there several years before. The hotel is located on the sea front with wonderful views over the Irish Sea. We arrived soaking wet at about 5.15pm. The receptionist was quite polite. Being so wet we enquirer as to whether there were any drying faciliities and were informed that the housekeepers had just gone home. Thank goodness that there was a hair dryer in our room as it enabled us to get our clothes dry enough to be able to wear them when we went to dinner in the hotel. Our room was OK, the bed was qute comfortable but the pillows were fairly hard. The bathroom was clean. Clearly the hotel had been refurbished since our previous visit. Breakfast the following morning was nicely cooked but the service was lacking. Several tables were occupied for breakfast but nobody asked us on our arrival to breakfast whether we wanted tea/coffee or any toast. Eventually after several minutes one of the waitresses realised that we were not being served and took our order. We were informed by another member of staff the we should have "shouted out for service".
Overall this hotel appears to lack the final touches of customer care that would enable you to book with confidence that'd you were getting value for money but there is little other real choice of accommodation in Prestatyn. Perhaps the hotel is just sitting on its laurels. It could easily sharpen up its act and make you feel more welcome.
- Official Description (provided by the hotel):
- The Beaches Hotel is located on Barkby Beach in the North Wales town of Prestatyn. The hotel has 69 rooms and suites as well as a gym, bar, restaurant, conference and event facilities, free ample car-parking, a games room and free WiFi throughout. The hotel also boasts a leisure centre with swimming pool, jacuzzi, sauna and steam room. Located right on the beach, the hotel has stunning views over the Irish Sea and the rugged North Wales coast as well as having stunning views of the Prestatyn hills to the south. ... more less
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- Also Known As:
- Beaches Hotel Prestatyn
- The Beaches Hotel Prestatyn, North Wales