On arrival the outside looked very nice, as close to the sea as one could get.
Entering the hotel first impressions were good.
Bit of a wait while the receptionist ignored us and continued on the phone trying to locate someone to deliver flowers to a room and then after that trying to locate a chambermaid called Elaine, and a conversation with one of the cleaning staff about TV remotes.
At last we were noticed and once checked in and payment made (which we were asked for on arrival) we were given a lot of verbal info which was hard to take in, luckily it was all in the room anyway, so i can't see the point of the mini lecture to be honest.
Examining our room 211, it was fine but small, apart from everywhere was very dusty, i cleaned around the window frame myself, we asked for twin beds which we got, but they were touching each other and no room to really part them.
We asked for a sea view, which we got even though we had a room at the side of the hotel.
The pillows were very tired flat and badly stained, the mattress had a few stains on it to.
A twin room with only 1 chair and so we had to sit on the bed which was on casters and so it kept moving.
There was no iron in the room or case stand, no fan and it was boiling hot all day and night, the radiator was off, but there was a pipe below it blasting out heat and no way to turn it off.
Breakfast was like Fawlty towers that is the only way to describe it.
We entered the room every empty table was used and not reset and so we had to wait, got the table eventually, had to ask for a spoon, butter and milk, the waitress went around empty tables to fill a jug with other peoples left over milk, the jams she brought from a used table had yogart all over it.
Breakfast was just warm serverd on cold plates, but they had fried bread, which is one of the reasons we booked this hotel, not many do fried bread these days.
We had to wait 20 mins for sausage, by then our toast was cold so had to wait for more toast while breakfast went even colder.
Staff was tripping over the food lids behind the counter every time they moved along, but no one moved them.
We thought that may have been a one off, so the next morning we expected better service, that was even worse, we were told there was no fried bread :( which spoiled our breakfast from the start) the usual chaos as above only this morning we were sick of waiting for a table so we cleared our own and then asked for it to be set, we had to ask for a clean cup and butter etc again.
It seemed no one was doing anything but they all looked busy, one point all 4 were serving and then the next all 4 were clearing tables then no one was available to wait on the tables.
It was a Fiasco!
Our room was over the pool and we had to have the window open because it was so hot, but we had fumes blowing in at times of wind change from some sort of flue.
The spare pillow in the wardrobe had a pair of dirty used slippers in with it YUK!
They did not replentish the 2 sachets of shampoo and so for your entire stay you only had i each.
The shower is attached to the wall so hair rinsing was difficult for me.
Very small gym.
Pool was fine, apart from no private changing rooms and only 3 lockers very poor.
I don't like changing in public :(
We had a bar meal the second night and was a bit apprehensive, but we had no need to be it was very reasonably priced and plenty of it and it was tremendous, really good and tasty.
The bar staff and waiters was well organised an very polite and attentive, the bar manager (never got his name) was a tall slim man and he was really good.
I would stay here again but i would prefer just room only and give the breakfast a swerve to be honest.
It was the lack of fried bread (it was on the menu) and the just luke warm food servered on cold plates and Basil Fawlty staff that did it, other wise the food (if hot) would have been very nice, and if it had all come together instead of the waiting for butter/toast/milk/spoons/ sausage etc.
- Official Description (provided by the hotel):
- The Beaches Hotel is located on Barkby Beach in the North Wales town of Prestatyn. The hotel has 69 rooms and suites as well as a gym, bar, restaurant, conference and event facilities, free ample car-parking, a games room and free WiFi throughout. The hotel also boasts a leisure centre with swimming pool, jacuzzi, sauna and steam room. Located right on the beach, the hotel has stunning views over the Irish Sea and the rugged North Wales coast as well as having stunning views of the Prestatyn hills to the south. ... more less
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- Also Known As:
- Beaches Hotel Prestatyn
- The Beaches Hotel Prestatyn, North Wales