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“Good V Bad”
Review of The Beaches Hotel

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The Beaches Hotel
Ranked #2 of 3 Hotels in Prestatyn
Reviewed February 25, 2013

On arrival the outside looked very nice, as close to the sea as one could get.
Entering the hotel first impressions were good.
Bit of a wait while the receptionist ignored us and continued on the phone trying to locate someone to deliver flowers to a room and then after that trying to locate a chambermaid called Elaine, and a conversation with one of the cleaning staff about TV remotes.

At last we were noticed and once checked in and payment made (which we were asked for on arrival) we were given a lot of verbal info which was hard to take in, luckily it was all in the room anyway, so i can't see the point of the mini lecture to be honest.

Examining our room 211, it was fine but small, apart from everywhere was very dusty, i cleaned around the window frame myself, we asked for twin beds which we got, but they were touching each other and no room to really part them.
We asked for a sea view, which we got even though we had a room at the side of the hotel.

The pillows were very tired flat and badly stained, the mattress had a few stains on it to.
A twin room with only 1 chair and so we had to sit on the bed which was on casters and so it kept moving.

There was no iron in the room or case stand, no fan and it was boiling hot all day and night, the radiator was off, but there was a pipe below it blasting out heat and no way to turn it off.

Breakfast was like Fawlty towers that is the only way to describe it.
We entered the room every empty table was used and not reset and so we had to wait, got the table eventually, had to ask for a spoon, butter and milk, the waitress went around empty tables to fill a jug with other peoples left over milk, the jams she brought from a used table had yogart all over it.
Breakfast was just warm serverd on cold plates, but they had fried bread, which is one of the reasons we booked this hotel, not many do fried bread these days.
We had to wait 20 mins for sausage, by then our toast was cold so had to wait for more toast while breakfast went even colder.
Staff was tripping over the food lids behind the counter every time they moved along, but no one moved them.

We thought that may have been a one off, so the next morning we expected better service, that was even worse, we were told there was no fried bread :( which spoiled our breakfast from the start) the usual chaos as above only this morning we were sick of waiting for a table so we cleared our own and then asked for it to be set, we had to ask for a clean cup and butter etc again.
It seemed no one was doing anything but they all looked busy, one point all 4 were serving and then the next all 4 were clearing tables then no one was available to wait on the tables.

It was a Fiasco!

Our room was over the pool and we had to have the window open because it was so hot, but we had fumes blowing in at times of wind change from some sort of flue.

The spare pillow in the wardrobe had a pair of dirty used slippers in with it YUK!
They did not replentish the 2 sachets of shampoo and so for your entire stay you only had i each.
The shower is attached to the wall so hair rinsing was difficult for me.
Very small gym.
Pool was fine, apart from no private changing rooms and only 3 lockers very poor.
I don't like changing in public :(



We had a bar meal the second night and was a bit apprehensive, but we had no need to be it was very reasonably priced and plenty of it and it was tremendous, really good and tasty.
The bar staff and waiters was well organised an very polite and attentive, the bar manager (never got his name) was a tall slim man and he was really good.

I would stay here again but i would prefer just room only and give the breakfast a swerve to be honest.
It was the lack of fried bread (it was on the menu) and the just luke warm food servered on cold plates and Basil Fawlty staff that did it, other wise the food (if hot) would have been very nice, and if it had all come together instead of the waiting for butter/toast/milk/spoons/ sausage etc.

Room Tip: Try to get a sea view if possible and be prepared to be disappointed at breakfast.
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  • Stayed: February 2013, traveled with friends
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Thank DogFriendlylady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 17, 2013

I booked for one night last week the only rooms left were doubles so i had to take one of those the first thing i was asked for on arrival was payment then i was given the restaurant times told the bar shuts at 11 and was directed to my room the room was only tiny just big enough for a double bed i was situated on the top floor and the room had no heating you had to rely on the heat that rose up from the rest of the hotel the corridors and public areas the bar and corridors were that hot they were almost unbearable.
The hotel is located on the front near the sea well away from everywhere else in Prestatyn so i decided to stay put and eat in the hotel.
The food was nice but service was poor i had lamb shank and had to ask 4 times for mint sauce by the time it arrived my meal was cold.
Breakfast was ok but was also cold.
Not impressed at the £70 a night price tag like a lot of hotels i would have thought they would reduced the price for single occupancy as it is bed and breakfast and as i was on my own i only had one breakfast.

  • Stayed: February 2013, traveled on business
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Thank mickholliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

me and my fiance stayed at the beaches for a two night break.cannot fault it ,staff freindly,had a lovely welcome.room was lovely and clean.food was excellent.swimming pool wonderfull.all in all everything was great.i we would highly recomend this hotel.well be back.

Room Tip: we stayed in room 327 overlooking pontins.did not mind at all.very quiet had a great nights sleep.
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  • Stayed: February 2013, traveled as a couple
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Thank tamlamotown61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2012

This is the third time I have stayed here on business trips. For me, a pool, jacuzzi and gym are very important when you are stuck away from home on business. The rooms are clean and have everything you need. If you prefer having a bath to a shower then ask for a room on the second floor rather than the top floor.
The hotel is, not surprisingly, right on the beach. Wonderful for a quiet stroll, when that is what you fancy. It is however a good 5 minute walk from the town centre, so if that is what you fancy in the evening, then you may want a taxi home. Prestatyn is not the centre of the universe, so there is not a lot to do in the immediate vacinity.
The most recent stay took advantage of an offer on the internet which provided a two night stay which included free dinner (a la carte) and a free bottle of wine. I was extremely impressed with the quality of the dinner, it was superb. So good we stayed and ate there the second night as well!
If you are travelling around and need to stay in North Wales, you nopt go far wrong here.

  • Stayed: September 2012, traveled on business
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Thank AlvinTheChipmunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2012

Great location, right on the beach. Breakfast was superb 'fry up' that is. We stayed Sat & Sun and we were unlucky enough to be there at the same time as a wedding bash, our room was situated right over the disco, which was bed rattling loud. To be fair , we were told at reception about this and we were assured it would stop at 1 o clock, and it did. Cant understand why the floorboards were creaking like an old hotel, but thats nitpicking. The staff are very friendly and helpful, rooms modern/comfy would def go back, just to visit the Suhile indian restaurant in the town again, one of the best curry blowouts weve had for years.

Room Tip: Unless your a wedding guest, keep away from the function room.
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  • Stayed: November 2012, traveled with friends
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Thank terryLancs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2012

Considering some reviews we had read about this hotel we were pleasantly surprised by its quality.
Situated right on the beach and with excellent views.
Staff very helpful - rooms neat and tidy - food good quality!
Could have done with more attention to cleaning especially at High Level but on the whole good accomodation for the price.

Room Tip: The higher the room the better the view!
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  • Stayed: November 2012, traveled with family
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Thank kevinandtina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012 via mobile

Anyone who understands value accommodation this is your place!

Perfect stay.
Service in the bar could have been alittle better by a permanent person staying at the bar but service was great and welcoming when there!
Pool is alittle small but adequate for size of hotel.
Reception were nice and friendly to the big group.

Food was fantastic and is a must!
Give alittle over 20 mins out in the bar but well worth waiting for.

Bare in mind some people threw a wobbly waiting even though he waited 2 mins more than me and complained. Food takes time.

  • Stayed: November 2012
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Thank WiltsKieran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Beaches Hotel

Address: Beach Road East, Prestatyn LL19 7LG, Wales
Phone Number:
Location: United Kingdom > Wales > North Wales > Denbighshire > Prestatyn
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Prestatyn
Price Range: $106 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Beaches Hotel 3*
Number of rooms: 71
Official Description (provided by the hotel):
The Beaches Hotel is located on Barkby Beach in the North Wales town of Prestatyn. The hotel has 69 rooms and suites as well as a gym, bar, restaurant, conference and event facilities, free ample car-parking, a games room and free WiFi throughout. The hotel also boasts a leisure centre with swimming pool, jacuzzi, sauna and steam room. Located right on the beach, the hotel has stunning views over the Irish Sea and the rugged North Wales coast as well as having stunning views of the Prestatyn hills to the south. ... more   less 
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Also Known As:
Beaches Hotel Prestatyn
The Beaches Hotel Prestatyn, North Wales

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