Decided to go away at the end of the school holidays with my partner and 2 children aged 3 and 5. On our arrival we were greeted by the disgusting looking carpark entrance near reception, we made it to our caravan to then be welcomed by the overpowering smell of urine (enough said). After being disappointed by where our caravan was situated (far too crammed in) we arrived back to the van on day 2 to find an 'abandoned' mobile home dumped by the side of ours!! What a great view for the rest of our stay!! Even though we were assured after 2 complaints it would be moved., we were then informed they had towait for a scrap lorry to collect!! We were woken up on numerous occasions by the train that was never stated in the brochure either!! Thankfully there was a hotel about 3 miles up the road which sold beautiful food as the complex was disgusting. The beach was a joke, the 'lazy river' by the pool never seemed to be open. After checking out a day early we were asked by the manager why? We told them and they assured someone would be in touch....... We then wrote a formal letter of complaint. We have still heard nothing after 2/3 months. This site is a joke in comparison to the beautiful Haven site in Bream Sands. So upset we paid to stay at Presthaven. It could learn a lot from other sites!!!!! Unhappy is not the word!!!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Presthaven Holiday Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Presthaven Sands Haven Hotel Prestatyn
- Presthaven Holiday Park Prestatyn, North Wales