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Reviewed 4 weeks ago

Rooms are small and outdated. But clean, and short walk to Beale St so location is nice. The valet service was super quick on leaving. The welcome cookie tasty, so there is that...lol Overall, for the price expected more.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank PamNKevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandaceB449, Manager at DoubleTree by Hilton Memphis Downtown, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We had a great experience at this reasonably priced hotel in the heart of Memphis near all the hot spots. We were on a an Ole Miss college visit, and we couldn't have been happier with the friendly staff and great recommendations for restaurants and entertainment. I don't know why we would ever stay elsewhere!!!!

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank thereallawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandaceB449, Manager at DoubleTree by Hilton Memphis Downtown, responded to this reviewResponded 4 weeks ago

Thank you for such a wonderful review. Our #1 goal is great hospitality and satisfaction. We appreciate your time and we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Location was good, close to Beale Street , FedEx Forum and several great restaurants around. Rooms need to be updated, very old furniture and stained ceilings. Staff was friendly and helpful and valet service was great.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank jenniferapple2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John-HiltonHelp, on behalf of management at DoubleTree by Hilton Memphis Downtown, responded to this reviewResponded 4 weeks ago

Dear lcthomas27,

Thank you for taking the time to write a review about your stay with us. We truly appreciate your feedback and while we’re so happy you received friendly service from our staff, we regret the conditions encountered. We will address your comments with our team as we work to improve our guest experience. Your input is genuinely helpful, and we hope you will come visit us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2020

Old and worn. People nice and welcoming. Don’t walk around alone late night outside the property. This window forces me to use at least 200 characters but frankly don’t have much else to say except I am glad Hilton built a new property next door. Both are within walking distance of Beale street if you like that sort of thing.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Alfie3148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandaceB449, Manager at DoubleTree by Hilton Memphis Downtown, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your feedback. We will keep your comments in mind as we work to improve every guest experience. Thank you once again for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2020

About 2 blocks from Beale Street yet priced very reasonable for the posh feel and the way your looked after. Our room was comfy, large, very clean and up to date. We had stayed there once before, they didn't let us down this time either.

Room tip: Corner rooms are huge, you can overlook the baseball field across the street.
Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank 450jerryd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandaceB449, Manager at DoubleTree by Hilton Memphis Downtown, responded to this reviewResponded 4 weeks ago

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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