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“Excellent Hotel Experience”

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DoubleTree by Hilton Memphis Downtown
Ranked #30 of 138 Hotels in Memphis
Reviewed June 8, 2010

My partner and I recently attended the Prom for All Fundraiser at the Double Tree Hotel in Downtown Memphis on June 5th. We were there from 9:00 am till 1:00 am setting up and attending the event. The service we received from the staff of the Double Tree was amazing. Everyone from Management, Front Desk, Servers and Valets could not have been more accommodating and wonderful. Anything we could possibly need they were right there to provide for us. Even going so far as to bring a mini fridge to our room for us to store flowers in. As the end of the exhausting evening the big, comfy king size bed was a very welcome sight. It was definitely the best nights sleep I have ever had in a long time. GREAT JOB DOUBLE TREE TEAM!!

  • Stayed: June 2010, traveled on business
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Thank keleighklarke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DowntownMemphis, Manager at DoubleTree by Hilton Memphis Downtown, responded to this reviewResponded June 10, 2010

Thank you for your kind remarks regarding our staff and management. We are very proud of each one of them and they do deserve the praise. We really appreciate your business and truly value your opinion in all areas of our hotel and services. It is guests like yourself that help us to maintain and improve our services through your positive feedback to our associates. It was an honor hosting your fund raiser and we are thankful for the opportunity to work with you and have you as our guest.

We look forward to your return visit here at the DoubleTree Downtown Memphis, the “Soul of the City”, the next time that your travels bring you back to Memphis.

Thank you and have a great day!

Teresa Gunter
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,749 - 1,755 of 1,874 reviews

Reviewed June 6, 2010

We found this hotel on priceline for a very reasonable $65, and were sold. It's location can't be beat, and the service was spectacular. We were walking distance from the Mississippi, Beale St., the arts district, Tom Lee park, the ballpark, and lots of good eating. The employees made excellent personal recommendations for us, gave us more than we deserved, and we couldn't have been happier. Example: we stayed on a floor where they were doing construction during relatively unobtrusive hours (9a-7p), but to "make it up to us" (hardly necessary) they gave us a coupon for free breakfast buffet at the TGIFridays attached to the hotel. Our only complaint was that we couldn't stay another night because they were (surprise) booked up.

  • Stayed: May 2010, traveled with friends
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Thank khalp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DowntownMemphis, Manager at DoubleTree by Hilton Memphis Downtown, responded to this reviewResponded June 10, 2010

Thank you for taking the time to let our future guests know of our hotel and associates. We really appreciate your business and truly value your opinion in all areas of our hotel and services. It is guests like yourself that help us to maintain and improve our services through your positive feedback to our associates. I will certainly pass this along to the staff and thank you for your kind remarks.

We appreciate your business and look forward to your return visit here at the DoubleTree Downtown Memphis, the “Soul of the City”, the next time that your travels bring you back to Memphis.

Thank you and have a great day!

Teresa Gunter
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2010

The hotel is undergoing construction, and because of this, the concierege was very accomodating and gave my husband and me complimentary breakfast vouchers. The main problem I had with the hotel was the valet situation. It would take 20 mins just to find someone to take our valet ticket and then literally 45 minutes for someone to bring us our car. The third time that we needed our car, we asked the front desk if we could just walk and get it ourselves (to save us an hour!). The front desk informed us that 'it was not allowed'... so once again, we stood around for up to an hour waiting for our car. I have never seen anything like it! Our whole experience would have been wonderful had it not been for the valet service which, per the front desk, is mandatory.

  • Stayed: May 2010, traveled as a couple
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Thank utvols4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DowntownMemphis, Manager at DoubleTree by Hilton Memphis Downtown, responded to this reviewResponded June 3, 2010

Thank you for taking the time to write a review for our future guests. We really appreciate your business and truly value your opinion in all areas of our hotel as well as the service. I apologize for the wait that you encountered during your stay at valet. The hotel does only have a valet lot but there are other options for self parking around the downtown area for our guests on their own. I do apologize that this option was not presented to you. We are also proud of our newly renovated corridors that is wrapping up to be completed June 5th. Thank you for the kind words about our front desk staff that accommodated you on this inconvenience during your stay.

Again thank you for letting us know the areas that we fell short in making this a perfect stay for you. We know that you have choices in your accommodations and we hope that you chose us again when your travels bring you back to Memphis to see that your survey was used to improve our services to be the best hotel in Memphis here at the DoubleTree Downtown Memphis, the “Soul of the City”.


Teresa Gunter
Director of Operations

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Reviewed May 31, 2010

This property is in the process of renovations, which I can totally appreciate, however their service leaved less to be desired. The construction workers worked outside of the room a little too early for our liking and the front desk staff needed to be pushed to help us out with questions. The room was comfy, with a great bed, but there was construction dust in places and a few messy paint spots. Assuming they finish their renovations I’d give them one more shot and stay again. Two block walk to Beale Street is a great bonus.

  • Stayed: May 2010, traveled as a couple
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Thank AJHubert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DowntownMemphis, Manager at DoubleTree by Hilton Memphis Downtown, responded to this reviewResponded June 3, 2010

Thank you for taking the time to write a review for our future guests. We really appreciate your business and truly value your opinion in all areas of our hotel as well as the service. It is guests like yourself that help us to improve our hotel amenities and services through your detailed feedback to our associates. The complete corridor renovations are on schedule to be completed June 5th to include new carpet, wall vinyl, paint and new wall sconces for more light. The new pool furniture is ordered for the season and should arrive within the week. Thank you so much for your patience and we look forward to your return visit.

Again thank you for letting us know the areas that we fell short in making this a perfect stay for you. We know that you have choices in your accommodations and we hope that you chose us again when your travels bring you back to Memphis to see that your survey was used to improve our services to be the best hotel in Memphis here at the DoubleTree Downtown Memphis, the “Soul of the City”.


Teresa Gunter
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2010

The hotel is undergoing some renovations, so our floor smelled like fresh paint. Our room had mildew on the ceiling in the bathroom and rips in the window treatments---and our room was one of the renovated rooms. The hotel is, however, very conveniently located to Beale St, Peabody Place, Fed-Ex Forum, etc. The bedding was very comfortable, and all the staff we encountered were very pleasant & helpful.

Suggestions: More than 4 lounge chairs are needed by the pool. Fix all the broken ice machines (2 & 3 floors). Patch the holes in the ceilings from the old window treatments in the rooms.

  • Stayed: May 2010, traveled as a couple
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Thank Luv2G0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2010

This hotel is not on Beale St so it is quiet. Beds are nice and comfortable. Rooms I've stayed in could use an update and more lighting. Room 515 seemed to have some mold issues or something going on in the shower only. There was a bathtub/shower then a separate shower - which was nice - but I wouldn't use the shower only option b/c it smelled moldy/mildewy. Above that shower area was a noticeable water damaged area on the ceiling. This seems to be a very old property and although it has been renovated, it just still has a 'needs to be updated' feel to it. During this last stay, they WERE renovating the interiors outside the rooms. I hope they update the rooms as well. Give me more lighting options in the room!! :) Staff was friendly and helpful and my co-worker and I stay their on almost every trip to Memphis. There are pluses and minuses to this hotel but overall it is fine. The comfy beds are certainly a plus :)

  • Stayed: May 2010, traveled on business
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Thank parker21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DowntownMemphis, Manager at DoubleTree by Hilton Memphis Downtown, responded to this reviewResponded June 3, 2010

Thank you for taking the time in letting our future guests know about our property and associates. We really appreciate your business and truly value your opinion in all areas of our hotel as well as the service. It is guests like yourself that help us to improve our hotel amenities and services through your detailed feedback to our associates. Our corridor renovations are wrapping up to be completed June 5th with new carpet, paint, wall vinyl and wall sconces for more lighting. Thank you so much for your continued patronage and we look forward to your return visit.

Again thank you for letting us know the areas that we fell short in making this a perfect stay for you. We know that you have choices in your accommodations and we hope that you chose us again when your travels bring you back to Memphis to see that your survey was used to improve our services to be the best hotel in Memphis here at the DoubleTree Downtown Memphis, the “Soul of the City”.

Teresa Gunter
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2010

great location. feather pillows, down comforters, warm cookies. perfect.

  • Stayed: May 2010, traveled with family
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Thank janjoe9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeCare, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this reviewResponded May 18, 2010

Thank you so much for your kind words about our hotel. I'm so glad that you found everything to your liking and I hope you will continue to stay with us whenever your in the Memphis area.

Once again thank you for staying with us!

Sincerely,

Swietlana Cahill
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Memphis Downtown

Address: 185 Union Ave, Memphis, TN 38103-2619
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Memphis
Price Range: $149 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Memphis Downtown 3.5*
Number of rooms: 280
Official Description (provided by the hotel):
Situated in the heart of Downtown Memphis entertainment district. DoubleTree by Hilton Memphis Downtown has the harmonious blending of modern and historic styles and offers guests the comforts of home as well as the excitement of the Memphis Downtown scene. ... more   less 
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Also Known As:
Doubletree By Hilton Memphis Downtown Hotel Memphis
Doubletree Memphis
Memphis Doubletree

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