I've never seen worse service at any hotel in my life. I was in town for a wedding and did not get to fully enjoy my stay as my experience at the hotel was ruined. As I arrived I was greeted by a very rude valet driver. Before getting ready for my wedding, my power went out and I contacted someone from maintenance that did not show up until 30 minutes later- I was late to the wedding. There was unfriendly staff including one that accused me of "butting into" his conversation as I was trying to help a little old lady get her own problems resolved. There was vomit in the elevator in which I mentioned to the front desk on Saturday evening and was told it was being handled. However it was still there on Sunday morning. As we were leaving it took entirely too long to retrieve our cars. Worst of all- this hotel does have BED BUGS!!! My group wasn't even the ones complaining, there were plenty of others as well. Never once was I given a manager to speak to and as I continue to call the hotel after my stay they continue to tell me there is not one available. I WILL NEVER stay in this hotel again and I can assure you that I will continue to file my complaint as I have ruined clothes from the bugs and increased expenses due to the cream prescribed by my doctor to cure the itching that is all over my legs.
- Official Description (provided by the hotel):
- Situated in the heart of Downtown Memphis entertainment district. DoubleTree by Hilton Memphis Downtown has the harmonious blending of modern and historic styles and offers guests the comforts of home as well as the excitement of the Memphis Downtown scene. ... more less
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- Also Known As:
- Doubletree By Hilton Memphis Downtown Hotel Memphis
- Doubletree Memphis
- Memphis Doubletree