I received a rate of $50 per night at this hotel (Priceline) and had thought I had a good deal. The hotel itself is an old Marriott and it looks like someone bought it and just chose not to maintain or repair anything. Little things like the elevator button lights not working to old tube TV's in the room are examples of this.
Normally I could just overlook these minor details but the customer service at this place was horrendous. I walked up the the front desk a couple of times to ask a question and the guy was more concerned with his text messages than talking to me. It seemed like customers are a bother to them. The bar was no different. I was waiting for a cab and went to the bar and asked for a Coke and the bartender just looked at me then went on filling garbage cans with new bags. I did get my Coke after she took care of the garbage cans and a few other bar tasks she had to do, but again, I felt like I was bothering her. The only person I encountered in my four days there who was polite was the woman who cleaned the lobby. She was very friendly, said hello and smiled at people when they walked by. She could teach the rest of the staff a lesson in customer service.
I ended up leaving a night early and decided to come over to Tunica, MS for a room for 35 a night that was better maintained and staff that was friendly.
- Official Description (provided by the hotel):
- The hotel lobby and front desk are currently under renovation. The main hotel entrance is temporarily closed. Please follow the signage to enter hotel on side entrance. Thank you for your patience and understanding as we continue with our renovation. Our 319 room hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport (MEM) is a short 10 minute drive from the hotel. Business travelers can benefit from the proximity of our hotel to many nearby companies including Fedex, International Paper, Medtronic and the University of Memphis. Our 100% non smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, Fedex Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Tunica casinos are just a short drive away. Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, guest laundry and accessible event space including our 8500 sq. ft. Cotillion Ballroom. Start the day off with breakfast in our restaurant and after a day of business or sightseeing, relax in the Blue Shoe Bar and Grill with your favorite beverage and a light snack. The Blue Shoe also offers a full dinner menu. If you prefer to go out to dinner, the hotel offers shuttle service within a 5 mile radius until 10pm. We look forward to welcoming you to the Crowne Plaza Memphis East! ... more less
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- Also Known As:
- Memphis Marriott East Hotel Memphis
- Marriott Memphis