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“Nice hotel, but the location is a little too quiet”

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Crowne Plaza Memphis East
Ranked #57 of 136 Hotels in Memphis
Richmond, Virginia
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice hotel, but the location is a little too quiet”
Reviewed August 14, 2013

This hotel is located off of I-240, and it's not far from downtown (20 minutes). We were very quite pleased with hotel. It's location is somewhat obscure, that brandname hotels in the area are moving out does not inspire confidence. There are supposed to be shuttles to the airport, but I imagine that a rental car is quite necessary otherwise.

The lobby was large, spacious, and welcoming. The rooms were very nice too, and the "official" pictures posted here represent the rooms fairly. The TV provided is an old CRT, while the toiletries provided seemed of good quality. Outside the room, the corridors were a little warm, and the ice and vending machines were very noisy. We had the opportunity to enjoy both swimming pools and the hot tub; no complaints there.

The one blemish on our visit was the complimentary breakfast (provided for all guests). The food is good, but it starts to run out before 9 am (it is supposed to stay open to 9.30 am). Disposable tableware is used, where chinaware and real glasses would be more appropriate for this class of hotel.

Room Tip: The ice and vending machines adjacent to the elevators are very noisy. Find a room further away.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Andrew Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottMemphis, General Manager at Crowne Plaza Memphis East, responded to this review, August 21, 2013
We are grateful for the level of detail that you've provided, as it helps us get a clear understanding of our guests’ time here at The Hotel Memphis. We hope you'll accept our apologies for any inconveniences at breakfast. We will notify our staff regarding your concerns. Furthermore, we'd like to apologize for any noises you endured while with us. Your honest feedback will help us improve our services and we thank you for taking the time to share your impressions.
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496 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
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English first
Chicago, Illinois
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 8, 2013

Nice clean Hotel for a great price!!!. Nice Bar, comfortable bed, The Angus Berger was succulent,the hot wings were great and the drinks were even better and worth the money We enjoyed the variety of foods provided for breakfast. Will definitely stay again.

Room Tip: Get a room that is a way from the elevator!!!.
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  • Stayed August 2013, traveled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DIVA5836
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottMemphis, General Manager at Crowne Plaza Memphis East, responded to this review, August 15, 2013
Thank you for sharing your impressions of our Blue Shoe Bar & Grill. We are always pleased when a guest takes the time to share their favorite items off of our menu. We are thrilled that you enjoyed a pleasant experience at The Hotel Memphis and we are looking forward to your return visit.
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Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 7, 2013

We booked this hotel through a discount site for around $100/night. At that price, it's definitely worth it. As I understand it, though, the price is usually much higher. In that case, we would have stayed somewhere in a better location. The Hotel Memphis is not anywhere close to the fun downtown area of Memphis.

It was clean, updated, lit nicely and the staff was very friendly and professional. It is missing the extra decorating and amenity touches that would make it command a higher rate and be deemed a 4 star hotel. No fridge or microwave, no fancy products, pretty bare bones bathroom. The beds are very comfortable and we slept well.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BLT726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottMemphis, General Manager at Crowne Plaza Memphis East, responded to this review, August 15, 2013
We appreciate that you've taken the time to let us know about your experience at The Hotel Memphis. Since guest satisfaction is our utmost concern, your honest feedback is greatly appreciated. We will continue to make the necessary improvements to our property and hope you'll allow us the opportunity to welcome you back. We do find that we are only a few miles from the Memphis attractions and our staff is happy to answer any questions regarding our area. Thank you.
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Oklahoma City, OK
Level Contributor
527 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 273 helpful votes
Reviewed August 5, 2013

We stayed at the Hotel Memphis and apparently it recently has changed names. There was a temporary sign on the hotel. The lobby was nice and there was plenty of parking (free). We also appreciated that they had luggage carts and free wifi. There wasn't a refrigerator or microwave and when I asked about a refrigerator at check in, I was told I could get one for $30! that seemed excessive to me!

The linens were very nice and the bed was comfortable. The room had a desk and love seat. The bathroom tile had mildew on the grout which was disappointing. We were surprised they had free breakfast which was the normal except they also had sausage and scrambled eggs. With still over thirty minutes left in their breakfast schedule, they ran out of many items. We had to wait for more coffee to be made and when we got it, it was bitter. There was only one waffle maker and it caused a huge line. There was fresh fruit which was nice. The breakfast staff was very slow restocking items.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank morrishj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottMemphis, General Manager at Crowne Plaza Memphis East, responded to this review, August 15, 2013
Thank you for taking the time to share your experience, especially at breakfast. On behalf of our restaurant staff, I'd like to apologize for any inconveniences that you may have encountered. We are grateful for your perspective and will share your comments with our restaurant management. As we continue to improve our property, we are thankful for guest reviews, such as yours, that help direct us to the areas that require our attention. Your review is highly valuable to us and we hope we’ll have another opportunity to welcome you back again.
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Memphis, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 5, 2013

This hotel use to be a Marriot. It is far from a Marriot now. The staff was rude. The vending machines were empty. The hotel restaurant is only open maybe three hours a day. The rooms are extremely out-dated. I will never stay at this hotel again. Please don't let Priceline bamboozle you into booking at this hotel!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank danarice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottMemphis, General Manager at Crowne Plaza Memphis East, responded to this review, August 15, 2013
We are disappointed that your experience was not reflective of the high level of service that we wish to achieve and sincerely apologize for any inconveniences or difficulties endured. Our on-site restaurant is open for breakfast and dinner. We truly regret if this impacted your stay in any way. Keep in mind, there are a variety of restaurant choices located around our area and our staff is always happy to direct our guests to the best options. As a valued guest, your feedback is always welcome and we thank you for your review.
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Jacksonville, Florida
Level Contributor
159 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed August 5, 2013

I stayed here August 2-4 and had a pleasant experience. Hotel is older as far as décor and such but was clean and pleasant. I never had any problems with theft (as the previous reviewer stated) and I left out jewelry, my computer, nice camera and other expensive items in my room and nothing went missing.

My only complaint is the pool area not having any towels stocked.

Room Tip: I stayed in king bedroom, very nice, older box tv, need to upgrade TVs
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gsiemion7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottMemphis, General Manager at Crowne Plaza Memphis East, responded to this review, August 15, 2013
Thank you for reaching out and sharing your most recent visit at The Hotel Memphis. We are grateful for every guest review that we receive, especially when a review is filled with so many positive comments. We are pleased to have had the opportunity to welcome you to our property and hope you'll accept our sincere apologies for any inconveniences that you encountered in our pool area. We will be notifying our staff about the issue regarding the lack of towels. Thank you and we hope you'll choose to visit again.
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calhoun, GA
Level Contributor
145 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed July 23, 2013

This place is changing from Marriott to Hotel Memphis on July 25, 2013. I can see several reasons why as pvs stated in other posts, but just a quick tour of the immediate surrounding area will tell you that it is not one of the best in Memphis. Hampton Inn just dumped their property just days ago across the way from this property, and it is also referred to by some random, sketchy, unrecognizable hotel name. There are also a couple of restaurants that recently went out of business nearby, and now just have boards on their windows.

Perhaps the new owner will improve upon a couple of things that I did not particularly like: Paying for Internet in your room and paying to use the business center computers by minute. At least the parking was free, location convenient to town, and the beds were fairly comfortable.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gobige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottMemphis, General Manager at Crowne Plaza Memphis East, responded to this review, August 1, 2013
Thank you for sharing your perspective and valuable feedback, as it's always encouraged. We are looking forward to the exciting changes to our property and are happy to announce many complimentary amenities will be included in a guest's stay, such as breakfast buffet for 2 adults and 2 children, on-site parking and shuttle service to and from the airport. We hope you'll allow us the chance to welcome you to The Hotel Memphis and experience all of the exciting improvements. Thank you.
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Additional Information about Crowne Plaza Memphis East

Property: Crowne Plaza Memphis East
Address: 2625 Thousand Oaks Boulevard, Memphis, TN 38118 (Formerly Hotel Memphis)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #57 of 136 Hotels in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Memphis East 3.5*
Number of rooms: 316
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Memphis East! As we embark on our multi-million dollar renovation to transform into the newest member of the Crowne Plaza family of hotels, we appreciate your patience and understanding. Our 319 room hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport (MEM) is a short 10 minute drive from the hotel. Business travelers can benefit from the proximity of our hotel to many nearby companies including Fedex, International Paper, Medtronic and the University of Memphis. Our 100% non smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, Fedex Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Tunica casinos are just a short drive away. Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, guest laundry and accessible event space including our Cotillion Ballroom. Start the day off with breakfast in our restaurant and after a day of business or sightseeing, relax in the Blue Shoe Bar and Grill with your favorite beverage and a light snack. The Blue Shoe also offers a full dinner menu. If you prefer to go out to dinner, the hotel offers shuttle service within a 5 mile radius until 10pm. We look forward to welcoming you to the Crowne Plaza Memphis East! ... more   less 
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Also Known As:
Memphis Marriott East Hotel Memphis
Marriott Memphis

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