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“New and pleasant” 4 of 5 stars
Review of Marriott Memphis East

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Marriott Memphis East
Ranked #23 of 138 Hotels in Memphis
Certificate of Excellence
NYC
Level Contributor
138 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
“New and pleasant”
4 of 5 stars Reviewed December 14, 2012

It is nice to stay at a new hotel. There's some excitement and eagerness in staff. The room is well furnished and bed is very comfortable, but it is basically another Marriott. It seems as if all new Marriott hotels are doing away with bath tubs which is a shame. Also I was not happy with the breakfast selection at the concierge lounge. It was the smallest selection of food items among all Marriott hotels I've stayed at. It did not even have cooked oatmeal and fresh fruit so it's difficult to have a healthy breakfast. I was a bit surprised by it. If you are happy with eggs and sausage you are fine. Overall service is good and is a nice hotel.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank akiraoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
courtney_ingersoll, Director of Sales at Marriott Memphis East, responded to this review, December 17, 2012
Thank you for your review. We have been listening to our guests and have included additional healthy options in the lounge. If you enjoy tubs, all our double rooms do have the shower/tub combination. Thank you for being our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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285 reviews from our community

Traveler rating
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    10
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
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English first
Nashville, TN
Level Contributor
78 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed December 12, 2012 via mobile

I stay in Memphis often for work and had grown tired of staying at the outdated Marriott Downtown and the even more outdated full service Marriott near the airport. This hotel just opened 3 weeks ago and everything is shiny and new - including the service staff's attitudes. Everyone was very nice and attentive. The conceirge lounge was nice (though oddly the door was wide open all night!) and the lobby nicer than I thought it would be from the outside. I'm so happy to have this as an option now in Memphis! They treat their platnium guests well and I appreciate the modern rooms!!

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
courtney_ingersoll, Director of Sales at Marriott Memphis East, responded to this review, December 14, 2012
Thank you so much for the review. The picture of the sleeping room looks great! We love our guests. Next time you stay, please try our wonderful farm to table menu in our restaurant - Table, a delta grille.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 5, 2012

The hotel is very nice and clean, but if you are going with a group of boys for a soccer tourney, choose a different hotel. This hotel was listed as as option for the tournament, but they really didn't act like they wanted us there. It felt like hotel staff was lurking around every corner. We actually had staff ask to look inside our bags and coolers when we were entering. I've never experienced that at a hotel before. This place was just way to stuffy for the event we were attending. I understand they want to portray a certain image and keep a certain clientele, but then they shouldn't offer to host soccer teams.
Also the discounted breakfast they offered was horrible. I've had better selection at lesser establishments.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank epd123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
courtney_ingersoll, Director of Sales at Marriott Memphis East, responded to this review, December 7, 2012
Thank you for your comments regarding our staff and property. We opened November 20, 2012 and the soccer team was our first large group. We were very excited about having guests! We have taken notes on how to improve over all. We do hope we have the opportunity to show you what we have learned.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Memphis East

Property: Marriott Memphis East
Address: 5795 Poplar Ave, Memphis, TN 38119-3817 (Formerly Holiday Inn Select Memphis-East Poplar & I-240)
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotel in Memphis
#21 Business Hotel in Memphis
#21 Family Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Memphis East 3.5*
Number of rooms: 231
Reservation Options:
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Also Known As:
Holiday Inn Select Memphis-East Poplar And i-240
Holiday Inn Select Memphis-East Poplar & i-240 Hotel Memphis
Holiday Inn Memphis
Memphis Holiday Inn

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