We are members of the Sheraton SPG program and because of rewards try to stay at one of the brands of Sheraton. When looking at going to Memphis we have family and did not like what we read about the downtown Sheraton on Beale street so we choose to find another hotel inside the SPG family. We choose this Southwind version because it had indoor pool (again family with little one) and parking was free. What we found was indeed parking was plenty and was very well lite up so there was no worries about security. The property is kind of out in open so with the lighting and being open I don't believe it has appeal to most thieves. It is also pretty convenient to get on and off of the interstate/beltway loop to be able to get other places. We did find it being on outside loop of city that it did take us 15-20 minutes to get to most attractions. The hotel itself is clean. We got two rooms with one being a King bed and the other having two double beds for our kids. Both rooms had plenty of room and a special almost separate sitting area in it. The sitting area is nice if you got to do things and don't want to wake your spouse. Surprising was they had a larger refrigerator that was empty for our use. We stayed 4 days so this was very nice to have our drinks and junk supplies. In the room also is a microwave which is nice for those leftover take back to hotel room items. The internet is free and works great.
One thing we did try was the in house "PinWheeel" restaurant. It seems to always be empty and the one time we tried it was very very slow and we were their only customer. In 4 days we were there I never once seen anyone in that restaurant. I found it odd that they delivered each of our 4 meals separately over a 10 minute time spread. It seems they automatically add 18% tip to your bill which I don't like. The nice thing is there is plenty of places close by the hotel to eat.
We did alternating days between the "green" status (where they don't clean your room) and full clean. I found that they don't vacuum the floors when they clean which ours really needed (did I mention we have kids and holiday junk food?). I also had to put the heat on emergency heat to be able to get our room from 69 to a comfortable for us 72 as the normal heat mode did not seem to do anything.
Overall not a bad place to stay but does have a few small issues that would not preclude us from trying it again. I am an older person that has traveled most place in US plus 52 other countries so I tend to notice little things that may not bother others. Safety and security for my family is number 1 and I had no issues with that.
- Official Description (provided by the hotel):
- At the Intersection of Work and Play. Hop aboard the free shuttle that takes guests between Memphis International Airport (MEM) and The Four Points by Sheraton Memphis – Southwind. Once you’re here, it can take you anywhere within a 5-mile radius of our hotel, like FedEx’s world headquarters and the TPC Southwind golf course. Or take a quick drive on the expressway to get to downtown or Graceland.We Know Our Guests’ Needs. Our free wireless High Speed Internet Access makes it easy to stay in touch with home or the office. There’s always something going on in the lobby, from productivity in the free business center to daily breakfast, coffee throughout the day, and dinner and drinks in the evening. Our modern 1200-square-foot event space and our executive boardroom can accommodate up to 65 people combined. When you want some time to yourself, head to the fitness center, heated indoor pool, or indulgent spa.Fit for The King. Our 93 spacious suites have everything you need, whether you’re here for business or leisure. Choose from one king or two queen Four Points by Sheraton Four Comfort Beds™, and put up an overnight guest or two on the queen-size sleeper sofa. Stay a while and enjoy the conveniences of home, like a microwave, refrigerator, built-in closet, and more. ... more less
- Reservation Options:
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