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“High On My List Of "Great Places To Stay!”

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River Inn of Harbor Town
Ranked #1 of 139 Hotels in Memphis
Certificate of Excellence
Reviewed August 20, 2011

Traveling to Memphis for a Dylan concert on July 30th, this was at the top of my list for a place to stay, based largely on reviews by previous guests on Trip Advisor.

It's charming, quaint and CLEAN (my number one must have!). In addition, it's located in Harbor Town, on Mud Island, the site of the Dylan show of the 30th.

Front desk staff was friendly and helpful, and offered multiple suggestions on a place to catch a bite after the show, when asked.

The room, though small, was beautifully appointed, and the river view lovely, as was all of Harbor Town. The bed was comfortable, the bathroom sparkling clean. Room service was prompt, and the cheese plate and house wine was delicious. Breakfast on Sunday morning at Paulettes was lovely, delicious, and service prompt and professional. A light eater I ordered two fired egg whites and coffee. When the plate arrived the egg whites were fluffy and light, and shaped like a omelet. The waiter shared with me the fact that the chef couldn't bear the thought of two sparse egg whites on the plate so he added a few more, and made them into a fluffy "omelet". Beautifully presented, they were adorned with a few sprigs of herbs and asparagus tips. There's an artist in the kitchen.

We stopped into Tug's for a late afternoon drink, and the bartender on duty gave us a great tip for Memphis style ribs after the show. I didn't catch his name but many thanks! The ribs DID fall off the bones at the Blues City Cafe on Beale Street. Yum!

Lovely stay; we'll definitely make this our headquarters on future visits to Memphis.

  • Stayed: July 2011, traveled as a couple
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Thank TravelinBobcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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866 - 872 of 981 reviews

Reviewed August 16, 2011

Loved it. Friendly, comfortable and convenient. Watched the sun set over the Mississippi every night.

  • Stayed: August 2011
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Thank jelyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2011

The River Inn provides all the style, luxury and hospitality you could want from a boutique hotel -- at a good price. High marks to the front desk hospitality and the classy breakfast included in the price. We opted for a standard room, which we found a bit smallish; I will move up a notch next time. The only amateur (though very friendly) note was the service during happy hour on the outdoor terrace. Overall, highly recommended.

Room Tip: Don't be cheap! The River Inn provides good value for the price, so go
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  • Stayed: August 2011, traveled as a couple
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1  Thank 54countries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2011

If you go to Memphis, stay here. Some of the area in and around downtown Memphis is a little questionable. There is very little parking in Memphis except for public lots which are not monitored. However, this hotel is on an island just off downtown Memphis - very safe with free parking on site. If you do not mind walking, you can walk from the island, across the pedestrian bridge and into downtown Memphis at a trolley stop. From there, you can get to anywhere. You do not have to worry about parking or your car.

Aside from wanting to stay here for the parking and the safety, the hotel is wonderful. The staff is helpful and the amenities are great - wine upon arrival, turn down service, port wine and chocolates at night and sit down gourmet breakfast included. Given the going rate for most hotels in Memphis, this hotel is a wonderful value.

  • Stayed: April 2011, traveled as a couple
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4  Thank IllinoisTravel09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2011

From the moment I booked the River Inn, I knew we would have good service. We were in Memphis for my husband's 50th Birthday so I wanted it to be special. Nataly in the front office answered all my queries, even helping with a birthday cake. The Inn is situated a few kilometres outside Memphis town, right on the banks of the Mississippi. There is plenty of parking in a nice quiet part of the Memphis, away from the razzle dazzle of Beale Street. Our room was equisite, with it's four poster bed, big fluffy duvet, divine pillows, chocolates and port with the bed turndown, and view of the river from our room. We had a guest office on our floor which was always empty so excellent to catch up with the family via the Internet.

Happy hour on the terrace was nice, with local and imported wines, softdrink and nibblies available. The view from the terrace of the magical Missisippi 'rolling along' was one I'll never forget.

But it was the breakfast that blew us away. Freshly squeezed juice, pancakes to die for, perfectly cooked bacon and eggs and the best coffee in the USA - all with 6 star service. I've lost the name of the gentleman who waited our table but his wonderful Southern manners and service should be used as an example of customer service perfection in textbooks.

I wasn't a huge fan of Memphis, with the exception of Gracelands, but I would go back to the River Inn in a heart beat. We saw it in a book of the best boutique hotels in the world, and it deserves to be there. Take a bow, River Inn.

  • Stayed: May 2011, traveled as a couple
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2  Thank AnnieGrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2011

This Hotel is on the River in a new residential and commercial development about 2 miles from downtown Memphis.
The staff are fantastic, the room beautifully decorated and finished with quality bedding, linens and fittings. the restaurant is first class featuring a wide range of Southern and International cuisine.
I highly recommend this hotel, its a beauty.

  • Stayed: July 2011, traveled as a couple
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1  Thank Alwrighty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2011

This is a lovely property in an awesome location. However, our experience did not live up to the potential. We had many complaints: room smell, the room was not as promised, broken door lock, dirty towels, a dirty duvet cover, burns on several of the lamp shades, etc. None of these was addressed except to fix the door our first night and to replace the towels. We were sorely disappointed.

Admittedly we arrived late (9:30 pm), but called several hours in advance to say when we'd be arriving. Upon arrival there was some mild confusion as to which room we were in and we were handed a welcome letter with our original room number crossed out and a hand written room number substituted for the original. We had reserved a Superior Room - supposedly a corner room and the largest single room before moving up in grade to a suite.

The room we were given was smaller than expected and did not appear to be a "corner" room although it had a 5th 135 degree corner in it. The room was musty, and smelled like a combination of sewer gas and an athletic locker. As we were leaving to get dinner, we also had to call down to the front desk because the lock on our room was broken and the door would not close. At that point we mentioned the smell, which was acknowledged by the young man at the front desk, and he noted that they had lost power earlier in the day due to storms. Opening the windows helped, but then we suffered heat and humidity. We let this go understanding the problems suffered by the Memphis area earlier in the day.

The next morning, we noted the room we should have gotten (it was across the hall and was being cleaned) and from the hall we could see that it clearly matched the description of a Superior Room with a partial view of the river, while ours was half the size and over-looked the dumpsters in the parking lot. We mentioned this at the front desk and we were dismissively told we must be mistaken.

Much later, after returning from a full day of sight seeing and the Music Festival, we got back to our room, noting that the smell was still strong and the toilet was intermittently running. I went to take a shower and found small twigs, bug casings, and what looked like a scab on the "clean" towels. I also noted that the duvet had rips, had pilled and had dirty edges on it. It was well after midnight, so I made the call in the morning AND spoke to the young lady at the front desk requesting all new towels and a replacement of the duvet cover, as well as for housekeeping to address the smell, the running toilet, and the damaged lamp shades.

Again, we returned late that night and only the towels were replaced. At that point, rather than complain further, we figured it was futile and just decided to take pics and that for the remaining two days to spend as little time as possible in our room.

As we checked out, the young lady, who had dismissed our questions re: the Superior Room and who failed to address our other concerns, by rote requested how we enjoyed our stay and had the Hotel met our needs. We were appalled that she would even ask and we told her that no - we did not enjoy our stay and no they had not responded to any of our needs. We did ask if we could speak to the manager, but she informed us that he was not there and in a caricature style of a "Valley Girl," told us that it was too bad and that we should just send a letter to the Hotel Manager if we wanted discuss our stay. Rather than lose our tempers (and, because, frankly, we were speechless) we just left.

This is a nice hotel and it probably wows its customers when nothing goes wrong, but, with the exception of the young man who helped us the first night, the staff is brutally apathetic and unconcerned....which was the complete opposite of our experience of Memphis where EVERYONE else was friendly, outgoing, and just plain wonderful!

One note as to value - if we had gotten the room that was originally intended for us, it would have been good value. But - what we received was smelly, small, dark and dank. So, although the value rating for that should be a "one," had things worked out right we would have rated it a "five." So, I've split the difference.

Room Tip: Be very specific about what you want and if you don't get it, complain forcefully. Otherwise, y...
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  • Stayed: May 2011, traveled as a couple
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8  Thank CJS88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karlfriedrich1, General Manager at River Inn of Harbor Town, responded to this reviewResponded August 13, 2011

Our entire management and staff sincerely apologize to the guest authoring the critique entitled "Very mixed-Brutally Indifferent Staff". This message sent shock through our entire organization. We have never heard or seen comments like these in our three and a half years of operation, and were totally stunned and dismayed. Let it be made very clear that we, indeed, take it as a fact because this guest said so, and we take it very seriously. This couple took their valuable time to bring this to our attention, although it was nearly four month after they had stayed with us . We are grateful for this, and are deeply sorry for the unsatisfactory conditions and service they encountered. If they would contact me directly, I would be pleased to speak with them personally. We have always had top rankings with our guest and tripadvisor and it is our intention to always attain that ranking and to provide the superb individual service and accommodations we have been known for.

Sincerely,

Karl W. Friedrich
General Manager
The River Inn of Harbor Town

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about River Inn of Harbor Town

Address: 50 Harbor Town Sq, Memphis, TN 38103-8918
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Memphis
#1 Luxury Hotel in Memphis
#4 Business Hotel in Memphis
Price Range: $231 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — River Inn of Harbor Town 4*
Number of rooms: 28
Official Description (provided by the hotel):
Luxury Boutique Hotel with European ambiance and Southern hospitality located I Harbor Town on a peninsula on the Mississippi River in downtown Memphis. 2 miles from Beal Street, FedEx Forum and Orpheum Theater, half mile from St. Jude Children Hospital. most room/suites are overlooking the Mississippi River, the hotel is offering 3 restaurants/bars, Paulette's (fine dining), Tug's Casual Grill and the Terrace offering small plates and hand crafted cocktails with having the best view in town of the Mississippi River, ... more   less 
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Also Known As:
River Inn Of Harbor Town Hotel Memphis
River Hotel Memphis
River Hotel Of Harbor Town

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