We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“One of the worst BW, we have stayed at.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
BEST WESTERN PLUS Gen X Inn
Ranked #17 of 136 Hotels in Memphis
Certificate of Excellence
Jackson, Mississippi
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“One of the worst BW, we have stayed at.”
1 of 5 bubbles Reviewed June 28, 2011

This is a very small hotel. First off we booked on line, when we got there they did not charge us the online discount, instead we ended up paying a $123.00 for one night at this little crappy hotel. You ask why? Everything else was booked up, we had already made the drive up there. The lady at the front desk was the same one that we had talked to over the phone before we finalized our reservations online, and she was rude and very unprofessional.

Every time we came downstairs there was not anybody behind the desk, instead they were on the lobby couch playing with computer or phone.

Now to the room, as soon as we walked in there were two huge nasty looking stains on the floor, the bathroom was dirty. As for the breakfast, it was a disappointment to, they did not have anything to drink other than coffee even though water is advertised. For the price this is far from what I expected and we will never stay here again.

We were suppose to stay two nights but we left and went to the Best Western in Horn Lake which was $44.00 cheaper and wonderful service and clean rooms. It is only a 10 minute drive from Memphis.

Room Tip: Go to Horn Lake, Ms if you prefer Best Westerns.
See more room tips
  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank krzyvern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

397 reviews from our community

Traveler rating
    147
    160
    55
    22
    13
See reviews for
80
163
24
62
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Cabot, Arkansas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 19, 2011

I stayed here a couple of times, just for an overnight trip to Memphis to go out partying. I came in late, and the desk clerk after midnight was rude, but the rest of the staff was over the top nice, so I forgive them for the late night guy. The room was great, beds extremely comfortable, a nice offering of food in the morning with the free breakfast, just the basics. I didn't eat much there. It was nice to have a bite and talk to the front desk lady, who was awesome. It's close to Beal St., and you can get a cheap taxi there and back easily.

Room Tip: all my rooms were great
See more room tips
  • Stayed July 2010, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank LaynaArkansas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed June 6, 2011

This is a basic motel that is a good value if location is your priority. There were some minor problems with maintenance in my room, the most important of which was a broken lock (the swing away security type - the main locks worked). The end table was damaged, there were slight stains on the blanket, and the toilet bowl (underneath the seat) had not been cleaned well upon check in.

This motel is part of the trend to mimic boutique hotels in a sort of superficial way, but in reality is just a decent motel with a reasonable but limited breakfast and good service staff. It is near to hospitals which I would guess is its main selling point.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank tnmarky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sikeston, Missouri
1 review
5 of 5 bubbles Reviewed May 5, 2011

We spend time in both downtown and mid-town town so the location is great. We do not spend much time in the room but the level of cleanliness and comfort is still very nice. The personal are professional and pleasant. My family and I have stayed at this location many times over the past two years and have always been happy with our stay.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lbjje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
4 of 5 bubbles Reviewed May 5, 2011

Best Western Gen X Inn was a great place for us to stay on our trip to Memphis. The location was close to downtown and near the trolley, which we took advantage of. We also discussed staying there again when we go back next year. The rooms were clean, bed was comfortable, and it worked out perfectly for us. I would definitely recommend the Best Western Gen X to a friend.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Courtney77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coconut Creek, Florida
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 bubbles Reviewed January 15, 2011

We drove into Memphis very late at night whilst on a two week roadtrip. Checked in, which was pleasant, but then our nightmare started the luggage cart had a flat tire and couldn't maneuver very easlier, the room was fairly descent, although carpets had horrible stains on, the coffee machine did not work and the window rattled the whole night, we didn't want to wake up our daughter to move rooms so we tried our best to get some shut eye as we were only there for one day and had loads to see and visit the next day, THIS DID NOT HAPPEN, upon bringing it up to Jennifer, the manager the next day she proceeded to tell us that the luggage cart tire was not flat, the coffee machine did work and the window did not rattle, wow what huge imaginations we must have, she did however move us to a different room and did promise us a 30% refund for the night, which up to date we haven't got. P.S. the breakfast is a poor excuse for an attempt at offereing a "FREE" breakfast. Stay somewhere else.

Stayed December 2010, traveled with family
Helpful?
1 Thank Bornatraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethany Beach, Delaware
1 review
2 of 5 bubbles Reviewed January 11, 2011

It was impossible to obtain a bottle of water, no vending machine and staff had no water when asked - twice. Location too far out of town unless you have a rental car. Staff only provided one small bar of soap and one wash cloth for two guests. Also the continental breakfast was extremely sparse - not many choices. We have stayed at Best Western's frequently, and this breakfast wasn't adequate.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna33997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Memphis hotels
1.8 mi away
Comfort Inn Downtown
Comfort Inn Downtown
#10 of 136 in Memphis
4.0 of 5 bubbles 873 reviews
1.7 mi away
Hampton Inn & Suites Memphis - Beale Street
1.8 mi away
Sleep Inn at Court Square
Sleep Inn at Court Square
#12 of 136 in Memphis
4.0 of 5 bubbles 818 reviews
Show Prices
Show Prices
Show Prices
1.7 mi away
The Peabody Memphis
The Peabody Memphis
#6 of 136 in Memphis
4.5 of 5 bubbles 3,064 reviews
0.1 mi away
Holiday Inn Express - Medical Center Midtown
1.8 mi away
Madison Hotel
Madison Hotel
#8 of 136 in Memphis
4.5 of 5 bubbles 1,754 reviews
Show Prices
Show Prices
Show Prices

Been to BEST WESTERN PLUS Gen X Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Gen X Inn

Property: BEST WESTERN PLUS Gen X Inn
Address: 1177 Madison Ave, Memphis, TN 38104-2202
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#10 Best Value Hotel in Memphis
#29 Business Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Gen X Inn 2.5*
Number of rooms: 32
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, Priceline, Hotels.com, Cheap Tickets, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your BEST WESTERN PLUS Gen X Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Gen x Hotel Memphis
Gen x Hotel
Gen x Memphis
Gen x Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing