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“Nice staff but hotel is a WAY past its price”

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Residence Inn Memphis Downtown
Ranked #7 of 138 Hotels in Memphis
Certificate of Excellence
Peacham, Vermont
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice staff but hotel is a WAY past its price”
Reviewed May 6, 2013

I chose this hotel on the strength of its top Tripadvisor rating and its strong reviews. WRONG. The hotel needed renovation years ago; it's way past its prime. Everything is a bit worn and sad-looking. It all works - but really, it deserves a much lower rating. That said, the staff is wonderful and really tries to make the best of it.

I will not use Tripadvisor again to pick a hotel; their ratings are WAY, WAY OFF.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cb-Peacham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooftopviews, Director of Sales at Residence Inn Memphis Downtown, responded to this review, May 8, 2013
Dear Sir-

I apologize your stay was not satisfactory and do hope you will give us another try after our renovation is complete. We are undergoing a full renovation that will hopefully be completed in early November. Please contact me personally at 901-578-3700 if I can assist you with reservations.

Thank You for the nice comments on our staff!

Best Regards
Tracey Henninger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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675 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
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Lake Charles, Louisiana
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 3, 2013

Location is in the heart of Memphis dowtown. Walking distance a few blocks of the famous Beale Street Tour Buses come to your hotel. The hospitality was Awesome from the desk to
the cooking staff. There was delicious breafast every morning and every evening on the house. Hats off to Ms Edna and her staff on preparing the food. I would definately stay at this
hotel again

Room Tip: We had an Extended Studio Room which great on the 6th floor with a good view.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ervin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooftopviews, Director of Sales at Residence Inn Memphis Downtown, responded to this review, May 8, 2013
Thank You for taking the time to share you recent stay with us on our Trip Advisor Page. We appreciate you!

Edna is a very valuable associate and we will make sure she knows you have recognized her!

We hope to have your back again soon

Best Regards
Tracey Henninger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level 5 Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 2, 2013

I had reserved a 2 bedroom/2 bathroom suite 4 months ago, so imagine my surprise when I checked in and was told that the only room available was a handicapped room on the second floor. Having no other choice, I took the handicapped room. When I checked in I asked about renovations, the clerk told me that they would begin soon. The smell walking out of the elevator on the second floor going to the room was terrible, and the hotel room turned out to be a “dated” corner room. The room for the most part was clean, however, the wall paper in the kitchen was very dirty around the edges and the carpet looked somewhat new, but was stained in one of the bedrooms and fraying at the edges near the bathroom. Unfortunately, the bedrooms faced the street where the trolley cars ran, and being on the second floor made for a very noisy experience. Luckily the trolley didn’t run all night. Also, the air-conditioning seemed to work only in the bedrooms, and the thermostat in the living room area would not work, which wasn’t too bad, because it wasn’t hot. Breakfast was just okay, however, there not enough tables for the number of guests at the hotel. I expect more, as a Marriott Rewards member, and when I pay the extra money to stay in a Marriott. On a positive note, the staff was very nice and accommodating, and the location was within walking distance to many restaurants and sights. If you do decide to stay at the hotel, and you end up on a lower floor, ask for a room away from the trolley cars. If I were going to stay again in Memphis, I would choose one of the newer remodeled hotels downtown.

Room Tip: Stay away from the second floor.
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alwaysmovingon2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooftopviews, Director of Sales at Residence Inn Memphis Downtown, responded to this review, May 8, 2013
I apologize that your stay was not up to our standards and that we did not have the Two Bedroom Two Bath Suite available for you upon your arrival. We are making major upgrades to all the suites by doing a full renovation. Please give us another try and come back and see us after November.

Thank You for being loyal to Marriott and a Marriott Rewards Member. Please contact me at 901-578-3700 if you have any questions.

Best Regards
Tracey Henninger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 2, 2013 via mobile

We stopped here on our road trip from Chicago to New Orleans. Great location; walking distance to Beale Street. Trolley right out front. (Take it to Gus's for great fried chicken!). Front desk staff and valet were all very friendly and helpful. Our room was nice, and it appears they'll be doing a major remodel soon. Would definitely stay again.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julierack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooftopviews, Director of Sales at Residence Inn Memphis Downtown, responded to this review, May 8, 2013
Thank You for choosing the Residence Inn by Marriott Memphis Downtown as your hotel during your recent road trip! Sounds like a fun time!

Glad you had a chance to try Gus's Chicken! The local's favorite!

Best Regards
Tracey Henninger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Teaneck, N.J.
Level 4 Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 29, 2013

We stayed at the Residence Inn inwntown memphis at the corner of Monroe and Main Streets, from April 11-April 13, 2013. This hotel is on the National Register of Historic Places, and a lovely building inside and out. The management and staff could not have been more welcoming. They changed our room when we thought our first room might be noisy. They were undfilingly helpful with suggestions and information. We were three blocks from Beale Street, and well within walking distance of the Belz Museum, the Center for Southern Heritage, and the trolley. We were able to explore downtown Memphis on foot, going back to our room to rest and relax. The room was clean, and well-equipped. The free breakfast was self-service...but the workers helped as much as possible. My husband enjoyed the make-your-own waffles.

Room Tip: HIgher floors can be quieter
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jjoeandjoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooftopviews, Director of Sales at Residence Inn Memphis Downtown, responded to this review, May 2, 2013
We are very lucky to be located directly on the Trolley line and surrounded by so many wonderful restaurants and attractions! The Center for Southern Folklore and the Belz Museum are both one of kind museums and I am glad you had an opportunity to experience them both.

We hope you will come back and stay with us again soon!
Tracey Henninger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 26, 2013

This hotel had everything during our two-night, three-day stay. Location is phenomenal...within walking distance of much that Memphis has to offer. Staff was extremely gracious and helpful, and our suite was very clean, fresh, and in excellent condition. The lobby and public spaces are beautifully decorated, with charm. Breakfast and the light meal offered at 6:00 PM are both very good. We found the garage options to be appropriate for a city location...nearby public garage or valet parking, for a higher fee. I would recommend this Residence Inn and would return on a future visit to Memphis.

Room Tip: Main Street trolley creates noise during hours it runs. During the week it stops at about 11:00 PM...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank newhiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooftopviews, Director of Sales at Residence Inn Memphis Downtown, responded to this review, May 2, 2013
We appreciate you taking the time to write a review of your stay and happy to hear that you enjoyed staying downtown! Thank You for recommending our hotel to others and we look forward to having you back again soon.

Best Wishes
Tracey Henninger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Howard, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 22, 2013

At check in, the door to our room was ajar and had been all day. Nothing looked used aside from the bed's covers being slightly shifted as if someone caught a powernap on top of the sheets. The thin walls and a very loud, early morning cleaning crew greeted us in the morning. I suppose the do not disturb sign on the door is only meant as a suggestion for the employees.

Other reviews are spot on with regards to the decor. Old furniture with oily hair stains at the tops of the couch and chairs; peeling wall paper; torn carpet; etc.

We'll likely stay at one of the other hotels in the vicinity next time. The upcoming renovations might fix the decor but walls and employee habits are harder to change.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HowardCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooftopviews, Director of Sales at Residence Inn Memphis Downtown, responded to this review, April 24, 2013
First and foremost, we are very sorry that your had the experiences you did while styaing with us. We take your feedback very seriously, and we will act on it immedialely. We are grateful that you shared with us and thank you.

We hope you will decide to give us another chance after our renovation and if you do please contact Tracey Henninger at 901-578-3700.

Best Regards
Tracey Henninger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Memphis Downtown

Property: Residence Inn Memphis Downtown
Address: 110 Monroe Ave, Memphis, TN 38103-2510
Phone Number:
Location: United States > Tennessee > Memphis > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Romantic Hotel in Memphis
#5 Family Hotel in Memphis
#17 Business Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Memphis Downtown 3*
Number of rooms: 90
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Also Known As:
Residence Inn Memphis Downtown Hotel Memphis
Memphis Residence Inn

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