We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent accommodations”
Review of Hilton Memphis

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hilton Memphis
Ranked #28 of 138 Hotels in Memphis
Reviewed May 8, 2014

I have stayed at many Hilton properties, but this was exceeded all expectations. It was beautiful, clean, large rooms. They even fixed the towels the way you see them on cruises. The breakfast had numerous options and the food was terrific. Lovely little lake in front of the property. I would highly recommend this location for business or personal travel.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Lori K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this reviewResponded May 12, 2014

We are please that we exceeded your expectations and you enjoyed your stay with us. I will pass on your comments about the terry animals to our housekeeping team. They were looking for something unique to do and this is the result. They will be pleased that you noticed.

Bill Spencer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,077)
Traveler rating
Traveler type
Time of year
Language
  • More languages

998 - 1,004 of 1,077 reviews

Reviewed May 6, 2014

First of all I will say my overall experience was pleasant considering I was skeptical after reading recent past reviews of car theft on the property and accommodation/staff issues. I was in town for business meetings hosted at this property and fun. Arrival was excellent, the bellmen were quick and efficient and check in was smooth. I was given a room on the 25th floor with beautiful area view. The room was comfortable and well maintained. My problems were primarily with the staff. I call the in-hotel reservations to extend a day and was given the run around. It seemed the reservationist didn't know their system. I called the national Hilton reservation line and was then able to extend another day. The restaurants on property were nice and the service staff attentive. Room service though was a bit strange. I ordered a late meal that turned out to be nothing like I expected and the person (supervisor) who brought the food said he had to take back the tray so had to juggle plates like a circus act.....that was a first. Upon check out the bill was incorrect and it took 20 minutes to correct. I asked if I could speak to the hotel Manager during my departure to discuss the good and the bad and was told he was in a meeting. I left my name and number for the manager but never heard from him, I would have to assume my experience was not of value. My overall impression of the Memphis Hilton was good but not great as I would expect from a Hilton property. Recommended but barely.

Room Tip: Ask for a high room
See more room tips
  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank B G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this reviewResponded May 7, 2014

Thank you for your response on your stay at the Hilton Memphis. We appreciate your positive comments and apologize for the issues you encountered with room service and your bill. We will follow up with our team. I am also disappointed that our leadership team was not able to follow up with you during your stay.
Your feedback is important to us.
Sincerely,

Bill Spencer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2014

This hotel is fairly close to the airport. It could be a little hard to find unless you have GPS, but it is in a good location. Be sure to ask for a room away from the freeway. Fast check in, good (free) parking. Rooms are very nice, well appointed, and quiet. If you are in the area, worth a try.

Stayed: May 2014, traveled on business
Thank Bill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this reviewResponded May 7, 2014

Thank you for your feedback and comments. We are pleased that you listed us as a "Very Good Hotel". We hope you come to visit us again.

Bill Spencer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014 via mobile

Memphis is where I grew up. I try to return for a visit every few years. The Memphis Hilton is a top notch choice for accommodations. The combination of value, quality of rooms and location is unbeatable. For 119.00 a night we enjoyed a large, sparkling clean room with high quality bedding, large LCD TV, free WIFI, and pristine bath. There is an excellent fitness center and lovely outdoor pool and spa. The location is right in the center of the city next to the 240 beltway making travel to any part of the city quite easy. There is plenty of free parking and valet service too. Starbucks is 3 minutes from the hotel and there are great restaurants very close by including famous Memphis BBQ. I used to always stay at the Westin downtown but for 150 less per night and free parking this is my new home when I return home!

Stayed: May 2014, traveled as a couple
Thank Kiawahkat43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this reviewResponded May 7, 2014

Thank you for your positive review. We are glad you consider us your new home when you return home. Our team received the Top work place in Memphis this past year and we are pleased to hear when people enjoy staying with us.

Sincerely,

Bill Spencer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014

The hotel and staff and great, conference area was great, but the rooms are a bit dated. Also the AC vent was directed down and blew on my head all night while trying to sleep. Noise from outside the room creeps in a bit also.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this reviewResponded May 7, 2014

Thank you for your positive comments on our staff and conference area. We will take a look at the direction the vents are blowing in the rooms. That is an issue than can be handled and we will double check our rooms.

Sincerely,

Bill Spencer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2014

I stay at a lot of Hilton Brand and find overall very good to excellent service and product. The staff are well trained and are very will to help. The hotels are generally very handicap friendly. My wife is blind so this is a big help. Parking is generally plentiful and close to the hotels.

  • Stayed: April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Jerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this reviewResponded May 7, 2014

Thank you for your positive review and comments on our team and hotel.
We hope we have the opportunity to be of service again in the future.

Bill Spencer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014 via mobile

On a business trip that I booked 3 weeks ago and I'm currently sleeping in a pull out bed due to overbooking. No pillows at all in the room and there are tiny LED lights above the bed shining down on me that cannot be turned off...why?? I have business equipment with me and I'm seeing these very recent reviews on theft here as well.

I will not be staying here again.

Stayed: April 2014, traveled on business
1  Thank Alex P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this reviewResponded May 7, 2014

I apologize for the inconvenience of a pull out bed. We just finished up a renovation and the last part of the rooms renovation was removing all of the pull out beds. It appears your room was not completed correctly. At this time all pullout beds have been replace with wall beds which are much more comfortable.

Sincerely,
Bill Spencer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Memphis hotels
0.6 mi away
Hampton Inn & Suites Memphis-Shady Grove Road
1 mi away
Hampton Inn Memphis-Poplar
Hampton Inn Memphis-Poplar
#24 of 138 in Memphis
768 reviews
10.8 mi away
Sheraton Memphis Downtown Hotel
Show Prices
Show Prices
Show Prices
10.7 mi away
The Westin Memphis Beale Street
10.7 mi away
Hampton Inn & Suites Memphis - Beale Street
10.7 mi away
Crowne Plaza Memphis Downtown
Show Prices
Show Prices
Show Prices

Been to Hilton Memphis? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Memphis

Address: 939 Ridge Lake Blvd, Memphis, TN 38120-9407
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Memphis
Price Range: $109 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Memphis 3.5*
Number of rooms: 405
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Expedia, Hotels.com, Travelocity, Hotwire, HotelsforEveryone, Orbitz, HotelQuickly, Cancelon, Evoline ltd, TripOnline SA and getaroom.com so you can book your Hilton Memphis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Memphis Hotel Memphis
Hilton Hotel Memphis
Memphis Hilton Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing