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“Always dependable”
Review of Hilton Memphis

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Hilton Memphis
Ranked #26 of 138 Hotels in Memphis
Reviewed December 23, 2013

I always know after my 6 hour drive from Atlanta that I will have a nice welcome and a soft bed waiting Staff is helpful and friendly. Hopefully the road work near where I get off the interstate will be completed next year, as it was poorly marked this time and led to me missing the exit

  • Stayed: December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Stephanie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this reviewResponded January 12, 2014

We appreciate your loyalty and positive feedback. Our staff is proud of our recent guest room renovation and the recognition of being one of the Top Work Places in Memphis. We are determined to make both of these events enable us to keep delivering excellent experiences for our guests.

Bill Spencer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,069 - 1,075 of 1,092 reviews

Reviewed December 17, 2013 via mobile

The service was excellent, the staff were very attentive and accommodating.
We stayed on one of the higher floors, which was nice, but there isn't really a view of anything in particular. The room was very well maintained and clean.
We would stay there again.

Stayed: December 2013, traveled as a couple
Thank sweetnneka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this reviewResponded January 12, 2014

Thank you for your positive review. Our team is working hard to deliver exceptional experiences to our guests and your feedback inspires us to keep our focus.

Come and see us again soon.

Bill Spencer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

Lovely hotel, valet parking, upscale and modern.
The beds are super comfortable and our room was very clean. Would have given the a hotel a 5 however, the walls were a little thin, and we could hear conversations in neighboring rooms, but we just turned up the TV!
I would stay there again definitely !!!

Stayed: December 2013, traveled on business
Thank Deirdre_in_Maryville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this reviewResponded January 12, 2014

Thanks for your review and feedback. We have just renovated all of our guest rooms and completed sound proofing in all rooms. It sounds like we may have an opportunity to improve one of our rooms. We will double check the sound proof installations.

Sincerely,
Bill Spencer
General Manager

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Reviewed December 12, 2013 via mobile

Stayed here for 2 nights. Impressive lobby area..decent rooms..clean and comfortable. However they are still room to improve so they can live up to the hilton name..guest service agents were very attentative .

  • Stayed: November 2013
    • Value
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Thank dreadermamba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this reviewResponded January 9, 2014

We are glad you had a good stay and you found our desk clerks to be very attentive. Our hotel has just received a "Top Work Place" award in Memphis, TN and our staff is working hard to deliver top quality experiences to our guests as well.

Bill Spencer
General Manager

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Reviewed December 9, 2013

The bell service orgot to bring utensils with my in room meal. I was unable to get consistency with room temp. It kept shutting off and not kicking back on when temperature rose to uncomfortable levels. Obtaining internet access was problematic. The Desk Manager became annoyed with my calls for assistance and eventually did not answer my calls at all.

  • Stayed: December 2013, traveled solo
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this reviewResponded January 9, 2014

Thank you for your response to your stay We will use these comments wisely and follow up with our team to ensure we deliver exceptional experiences. We have just finished a renovation and want our service levels to match our new product.
Sincerely,

Bill Spencer
General Manager

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Reviewed December 6, 2013

Not sure in the round design of this spendy hotel is the cause for being able to hear our neighbors snoring right through the walls, but it definitely wasn't resort quality rest and relaxation! The lobby was festive and the convention space worked very well for our group, but in consideration of location and value, I'm sorry to say that this place fell way short of the bar usually set by Hilton properties!

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Isabel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this reviewResponded December 9, 2013

We have just completed a multi million dollar renovation that included a redo of all our guest rooms and new sounding proofing. We will research and find out if there was a room that did not received the sound proofing. Thank you for this feedback. I apologize for this not being correct during your stay.

Sincerely,
Bill Spencer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

I was very pleased with this hotel. It meet all my expectations when it came to the Hilton brand. The staff was very helpful and the folks in their restaurant were exceptional. I will stay here again.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Steve V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillSpencer, General Manager at Hilton Memphis, responded to this reviewResponded December 9, 2013

Thank you for this positive review. We will share your comments with the team especially those who work in Rooks, our restaurant.

Please come and visit again.

Bill Spencer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Memphis

Address: 939 Ridge Lake Blvd, Memphis, TN 38120-9407
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Memphis
Price Range: $113 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Memphis 3.5*
Number of rooms: 405
Reservation Options:
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Also Known As:
Hilton Memphis Hotel Memphis
Hilton Hotel Memphis
Memphis Hilton Hotel

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