Although this is a newer hotel and I have stayed at this location on many previous trips, I will NEVER do business with this particular hotel again. I work for a major US company and I booked a room for a single night - planning to fly out very early the next morning. Unfortunately the trip was cancelled and I contacted the hotel to cancel the reservation. I contacted them over 24 hours in advance of my arrival date and was told that I could cancel the reservation, but the room would be charged to my corporate credit card anyway. I asked to speak to the manager, a Mr. Jose Garcia, who flatly refused to refund the charge. When I asked to speak to his superior he informed me that he was the top man and he answered to no higher authority. As a long time Holiday Inn customer and a rewards club member I was absolutely shocked at such indifference and unwillingness to even try and take the customer's point of view. Needless to say, I will be reporting this to the Holiday Inn corporate group. Be warned!
- Official Description (provided by the hotel):
- Now with brand new 32" Hi Def flat screen TVs and HD channels!! The Holiday Inn Express Hotel & Suites Memphis-Hacks Cross is a beautiful hotel located at Hwy 385/Bill Morris Pkwy and Hacks Cross road in Memphis, TN. Just 1.5 miles from FedEx World Headquarters and Mike Rose Soccer Complex. We are also conveniently located to Carriage Crossing Mall, restaurants, Germantown and Collierville and only a short drive to Beale Street, Graceland, the Memphis Zoo, Fed Ex Forum, and downtown. This hotel offers free hot breakfast, daily, wireless high-speed Internet and business center. Visit Memphis, TN and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Memphis Southwind Hotel Memphis
- Holiday Inn Memphis
- Memphis Holiday Inn