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“not as good as advertised”

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Homewood Suites Memphis - Hacks Cross
Ranked #35 of 138 Hotels in Memphis
Reviewed September 11, 2013

breakfast lacked the essential gredients. Bananas were out 30 minutes after it was served. No eggs were available. Muffins and beagles were old and hard. Overall the hotel was convenience to many restaurants and other shopping centers.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Naser N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this reviewResponded September 12, 2013

Naser N- Thank you for providing insight on your recent meal experience at our hotel. I apologize that breakfast was not the quality expected and we are taking your recommendation into consideration. We look for reviews to provide insight, so I certainly appreciate your feedback. The next time you are in Memphis we would love for you to stay with us again so we may better demonstrate our commitment to your satisfaction.

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Reviews (438)
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359 - 365 of 439 reviews

Reviewed September 10, 2013

Best customer service in the industry. Staff treats every guest as part of the family. Clean rooms great place to stay. If you visit Memphis this is a great place to stay, central location across the street from FedEx .

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Shakil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this reviewResponded September 11, 2013

Shakil K - Thank you for the positive feedback regarding your stay with us. Being your "Home Away From Home" is truly what we try to embody on a daily basis and are please that you experienced that at every point of contact. We look forward to welcoming you home the next time you are in the Memphis area.

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Reviewed September 7, 2013

Worst place I have ever stayed at. We were there for a wedding. A group of 19 of us traveled from Ohio and Las Vegas. We had 5 rooms. The toilets were stopped up in 2 of the rms; and even overflowed in 1 rm. The air was not working in one rm. and they would not change the rm.(sent the maitience man to no avail).One rm was not what we had reserved on line...in fact they said they had no such room. But after the toillet overflowed onto the carpet; they found the room that didn't exsist. The breakfast was horrible and the dining room was dim and depressing. On a brighter side, The beds were comfortable but You can get a far better place for what they charge!

Room Tip: Go to a different hotel
  • Stayed: August 2013, traveled with family
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1  Thank Diane J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this reviewResponded September 11, 2013

Diane J - Thank you for reaching out to share this candid feedback on your group's recent stay with us. Please know that your satisfaction is of the utmost importance to us, and we will be utilizing your comments as we constantly work to improve our guests' experience. I apologize for the mismanagement of the situation, and for the frustration you faced as we are dedicated to ensuring your satisfaction. We hope you will return to stay with us the next time you travel through our area so we may better demonstrate our commitment to your satisfaction.

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Reviewed September 1, 2013

Has free hot breakfast every day, evening food with beer an wine Monday through Thursday. On most weekends there are young team players staying there with their families so it can get a bit noisy on Friday and Saturday evenings.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this reviewResponded September 3, 2013

Peter H - Thank you for the feedback regarding your recent stay with us. We know that you have many choices when traveling and are pleased that you selected our hotel. Should your travels bring you back to the Memphis area, we hope to be your hotel of choice again!

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Reviewed August 29, 2013

We've stayed here on business 4 times and have been happy with our stays. Whenever there was an issue the staff was helpful and we will stay here again in the future. The location is good, everything is clean, beds are comfortable and we've enjoyed our stays.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Kristyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this reviewResponded August 30, 2013

Kristyn H - Thank you for the positive feedback regarding your stay with us. Being your "Home Away From Home" is truly what we try to embody on a daily basis and are please that you experienced that at every point of contact. Please keep us in mind should your travels bring you back to the Memphis area.

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Reviewed August 25, 2013

spent half the summer in hotel. staff were all great. staff were able to store my mountain bike during a trip home and provided a hose so i could wash off that memphis mud. next time i need to spend time in memphis i will be staying here again.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this reviewResponded August 28, 2013

Jim B - Thank you for the positive feedback regarding your stay with us. Being your "Home Away From Home" is truly what we try to embody on a daily basis and are please that you experienced that at every point of contact. We look forward to taking great care of you and that mountain bike again should your travels bring you back to the Memphis area.

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Reviewed August 21, 2013

Needed three rooms quickly. These guys had what we needed and within our travel budget. Breakfast was provided (not too bad) and the evening beverages were a nice touch. Will look into staying here again.

Stayed: August 2013, traveled on business
Thank DavidVonZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ogm22, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this reviewResponded August 28, 2013

DavidVonZ - Thank you for the feedback regarding your recent stay with us. We know that you have many choices when traveling and are pleased that you selected our hotel. Should your travels bring you back to the Memphis area, we hope to be your hotel of choice again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Memphis - Hacks Cross

Address: 3583 Hacks Cross Rd, Memphis, TN 38125-8803
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Memphis
Price Range: $115 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Memphis - Hacks Cross 3*
Number of rooms: 123
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Also Known As:
Homewood Suites Memphis - Hacks Cross Hotel Memphis
Homewood Suites Hacks Cross
Homewood Memphis
Memphis Homewood Suites

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