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“Backbone great customer services”

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Comfort Inn & Suites Airport - American Way
Ranked #64 of 136 Hotels in Memphis
Cuba
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Backbone great customer services”
5 of 5 bubbles Reviewed January 6, 2011

Wow, from the moment my love and I walk into the hotel we rec'd breath-taking great service from the staff. This continue when we asked for much needed direction, heaven sent Director Ms. Cook arrive and assisted us with over & beyoud service.
Look I travel a lot with my job & lady of mine and one thing I come not to expect everytime is great service.....Way to go American Way

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank DerekLove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 reviews from our community

Traveler rating
    36
    49
    24
    27
    20
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
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English first
UK
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed September 27, 2010

We stayed here just the one night whilst in the Memphis area. The staff were very friendly and helped us with our every request. The room was large and clean, maybe a little rough around the edges but only if you happened to be looking under the bedside cabinet etc.

After a hot day exploring Memphis we went to the indoor pool which we had to ourselves and the staff came and switched on lights etc so we could sit in the hot tub once it had gone dark.

Having previously had a car stolen whilst in a hotel carpark in Atlanta we didn't mind about the large fence around the property and once you were passed them you didn't notice them at all.

If we were in Memphis again in similar circumstances I would stay there again.

  • Stayed September 2010, traveled as a couple
    • Value
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Helpful?
1 Thank Memphisrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Myers, Florida
Level Contributor
125 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 bubbles Reviewed September 2, 2010

We often stay at Holiday Inn Express hotels but this one is the worst we have ever been to. We are Priority Club members so they upgraded us to a mini-suite with a king bed and single sofa bed for our daughter. After returning from dinner, we found out that you could NOT sit or sleep on the sofa bed. It was so bad that the cushions sunk into the bottom of the sofa. So at 10 pm we went out to our car to get an air mattress so our daughter could sleep on that instead of the sofa bed. Thanksfully we were just staying for one night. What bothered us even more was the next morning when we checked out the front desk clerk asked how things were & when I told her about the unusable sofa bed, she said that they were remodeling & had not done this room yet. Well, why would they give us, one of their Platinum Priority Club members, such a horrible room?? She didn't care on bit.........no offer to give us points, charge less, etc. Needless to say, we were very disillusioned with this Holiday Inn Express. I definitely recommend that you find a differeent place & stay away from this place.

  • Stayed August 2010, traveled with family
    • Value
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Helpful?
3 Thank miffie98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
2 reviews
1 of 5 bubbles Reviewed August 5, 2010

We switched our reservation from another hotel to get an indoor pool for our daughter to swim in (thunderstorms outside). What a mistake. The staff is friendly and welcoming but the hotel is in pitiful condition. Our room smells like some kind of cleaning solvent akin to lighter fluid. The internet connection is slow and unreliable. The carpet throughout the property is old, threadbare in many places, and smells of mildew. Baseboards in our room are completely missing with torn drywall underneath. Beds are lumpy and feel over a decade old. I talked to people in the elevator who had similar conditions. From what I can tell this place stays in business because the airlines put people up here whose flights are cancelled.

The tall iron fence around the property doesn't do much to lend a welcoming air, nor a sense of security since anyone can drive through the railway crossing styled entry into the parking lot.

I plan to let the people at Holiday Inn know that this experience has seriously eroded their brand image with me and I suspect anyone else who has ended up here.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elspanko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 3, 2010

We stayed here as part of our Graceland and Beale Street trip. We had 2 rooms. The bathroom fans did not work in either room. Our bathroom fan had not worked in so long that there was rust around the metal door frame. I told the staff about it and they said they would contact maintance. We never heard anything back. I think there must have been mold because there was an unusual odor in our room. The kids room was not so bad. The indoor pool and gym was a nice feature and breakfast was reasonable.

  • Stayed July 2010, traveled with family
    • Value
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Helpful?
Thank Mrkrmoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melvindale, Michigan
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed August 1, 2010

I didn't expect a perfect hotel as hotels.com only gives it 2.5 stars. However I expect much more from the Holiday Inn brand. The lobby is nice, however the rooms need work. At first they sent us to a room that was already occupied. When that was fixed we noticed the rooms were not in good shape. The room smelled like mildew. There were missing moldings, the elevator buttons were cobbled up. I had an air mattress in the room which I leaned against the wall for daytime storage and it got wet from water seeping down the wall. Breakfast was to close at 9:30 on Saturday, but when our teens went down for breakfast at 9:15 they were removing the food which was completey gone by 9:20. There were never enough towels. When we asked for towels for the pool the staff told us they were out. But if we used the towels from our room at the pool they would not give us more towels for the shower unless we brought them our used towel. The staff was often rude. Our 19 year old went to use the workout room and was asked her age. When she told the staff she was 19 and a college sophomore they told her she could not use the facility without and adult as they did not believe she was old enough. She needed to go get ID to prove her age for the exercise room. The bathroom in the pool area had a plumbing problem and sewage was coming up from the drain. Also the light in the bathroom did not work. Rather than close the bathroom and call a plumber/electrician, they put toilet paper over the drain. The pool was dirty. You could not see the bottom. The neighborhood was quite rough. There are security gates all around the building and a gate at the entrance to the street. The only thing that kept us from changing hotels is the fact that it was a very busy weekend in Memphis and other hotels were booked.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank mainley1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rock Island, Illinois
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed July 28, 2010

I booked three rooms at this Holiday Inn Express for the night of July 17. Went through the website but ended up making arrangements through a 800 number. We specifically needed three rooms, king beds and one room with a sofa sleeper. Our youth shared a king room and the adults had their own rooms. The rooms were clean. Breakfast was bountiful and hot. Upon arrival, we were informed that the pool pump was broken which was a disappointment . There were many children at the hotel and I am sure that they were equally disappointed. Pool closure was a negative but there were other positives. Staff allowed us to use the breakfast area to have our dinner. The next morning,. Elissa at the desk opened a room so that we could say Morning Prayer before getting back on the road.toward New Orleans. A overall great start to our trip

  • Stayed July 2010
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank theavailablemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Airport - American Way

Property: Comfort Inn & Suites Airport - American Way
Address: 4225 American Way, Memphis, TN 38118-2014 (Formerly Holiday Inn Express American Way/Airport)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #64 of 136 Hotels in Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Airport - American Way 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Holiday Inn Express American Way/Airport Hotel Memphis
Holiday Inn Express Memphis
Holiday Inn Memphis

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