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“Anniversary Vacation” 5 of 5 bubbles
Review of Comfort Inn & Suites Airport - American Way

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Comfort Inn & Suites Airport - American Way
Ranked #60 of 136 Hotels in Memphis
Louisville, Kentucky
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Anniversary Vacation”
5 of 5 bubbles Reviewed May 6, 2014

This hotel was wonderful, the people that work here are awesomely friendly. My husband and I were greeted very warmly by "Kita", she took very good care of us. Whenever we needed anyone they were there, no questions asked. We selected this hotel because it was right off the highway and accessible to everything minutes away.

We arrived checked in and immediately start to inspect the room, which to our surprise was very clean and orderly. We checked the television which was fuzzy, immediately called the front desk and someone was there in a minute or less. Problem solved and we could continue with our day, everyone I this hotel worked like that.

We would definitely stay here again, no hesitation, I say read the reviews and decide for yourself. Everyone has a different opinion.

Thank you Comfort Inn and Suites for making our stay wonderful!!!

Room Tip: Always be courteous and friendly, you get more accomplished that way!!!
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stephanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review, July 14, 2014
Thank you for sharing your wonderful feedback with us. We so appreciate your choosing our hotel for your visit to Memphis. We look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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155 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
California
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed April 3, 2014

The best thing about Comfort Inn & Suites for us is the kindness and friendliness of the staff which has been thankfully consistent for us! At this Comfort Inn on American way it was no different with us being welcomed and treated very well by all the staff we encountered. Super helpful and excellent folks. The room was great. Spacious, comfortable and clean. Great beds and bathroom. The complimentary breakfast was excellent. Loads of choices of all types of breakfast foods. There's also a pool and gym for guest's use as well. Wifi was speedy! A highly recommended hotel for those needing a place near the airport or driving through.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HerbalTea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review, April 4, 2014
Thank you for taking the time to share your feedback with us. This is how we know where we need improvement and what we are doing right. We appreciate you positive comments and look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arkansas
Level Contributor
163 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed March 30, 2014

Absolutely can't say enough good about this hotel and staff. Everyone we encountered was kind and helpful. Left my car there while we went to NYC. Much cheaper than the airport parking. Felt very comfortable leaving it there. The hotel and the staff were great.
The shuttle was prompt to and from the airport. Just great experience overall.
Hotel itself was very well kept and the breakfast was good too. Bravo!

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review, April 1, 2014
Thank you for taking the time to share your comments with us. We are happy that you had a great stay as this is what we strive to give to all our guests.
We hope to see you again in the future!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elkmont, Alabama
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 24, 2014

Upon initial arrival at almost 6pm, our room was not ready. We got some story about one member of their housekeeping staff calling in sick at the last minute and another walking off of the job that afternoon. Good thing for us we had evening plans, so we went about our night. Upon our arrival back at the hotel, we were greeted by a warm and friendly gentleman who got us checked in quickly and efficiently. When we arrived at our room, to my surprise it was clean, the bed was comfortable, the coffee pot worked, and there was even an individually wrapped make-up removing cloth provided on the bathroom counter. Very nice touch, I thought! Next morning, our complementary breakfast was very tasty. Especially the biscuits & gravy and the freshly made waffles. The gentleman serving/stocking the breakfast was friendly and fun. Checkout was a breeze. The overall location seemed to get us from place to place easily and without a long drive whether going to Beale Street or to see family on the other side of town. I would recommend this hotel and will stay there again myself.

Room Tip: Even though our room was beside elevator and ice machine, it was very quiet and we slept through the...
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  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michelle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review, July 14, 2014
Thank you for taking the time to offer us your feedback. We are happy that you chose our hotel for your visit to Memphis. I will happily share you kind comments in regard to "T.C." our breakfast attendant that he helped start your day with a smile. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Oklahoma
Level Contributor
140 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed March 17, 2014

We were just driving through so reserved for one night. The gal at the desk was so friendly and we were feeling good about our stay before we even got to our room. The room was fresh, clean and the beds were comfortable. Really! Then the next morning we went down for breakfast. The gentleman helping serve the breakfast had us laughing and feeling like we were old friends. My husband and this gent were exchanging jabs at each other like good friends can do. The weather was bad, rain and winds, so we just changed our plans and stayed another night there. We are glad we did.

Room Tip: Always go to Bed Bugs registry before making reservation even for Four to Five star hotels.
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  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robbin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review, March 18, 2014
Thank you for taking the time to share you comments with us. We are happy that you were pleased with your stay as that is always our goal. We use your comments as part of our ongoing training so that we continue to give great service.
We look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed March 17, 2014

First the front desk personnel were very nice and helpful both on the phone and in person.

However all night long, children or people on the floor above me were running down the halls and seemingly jumping off the bed and slamming their door ALL NIGHT long. After telling the front desk it stopped for about an hour but just kept going most of the rest of the night.

When I picked up my bag from the desk top, two roaches scurried out from under my bag.

Going down the elevator in the AM for the airport shuttle I interrupted two gentleman conducting a drug deal.

Shuttle driver was a nice guy but horribly crude, probably high, and certainly unprofessional.

Don't go here!

  • Stayed March 2014, traveled solo
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review, March 18, 2014
Thank you for taking the time to share your feedback with us. We take your remarks very seriously and use them for training purposes. It is only with guest, like yourself, that help us know the areas where improvement is needed. I do apologize that everything was not as it should have been and hope we have the opportunity to serve you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fleming Island, Florida
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 8, 2014 via mobile

Was held over a night in Memphis (5th of January) because of the bitter cold front. Got shuttle from the airport (on time as promised) and got to hotel at 6:30 PM. Room was comfortable and warm. Front desk (Beatty) was very helpful. In fact, she drove me back to the airport the next morning when the other shuttle was out. Only gripe, not the hotel's issue, was it took two hours for pizza to get delivered. A good value, all the way.

Stayed January 2014, traveled solo
Helpful?
1 Thank Retired4402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Betty S, General Manager at Comfort Inn & Suites Airport - American Way, responded to this review, January 11, 2014
Thank you so much for your kind feedback.

We know how hard it is to have your travel interrupted and to be displaced. I am glad we were able to make the experience a little less stressful.

We hope to see you again in the future under much more pleasant circumstances.

Thank you again and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Airport - American Way

Property: Comfort Inn & Suites Airport - American Way
Address: 4225 American Way, Memphis, TN 38118-2014 (Formerly Holiday Inn Express American Way/Airport)
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 136 Hotels in Memphis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Airport - American Way 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Holiday Inn Express American Way/Airport Hotel Memphis
Holiday Inn Express Memphis
Holiday Inn Memphis

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