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“Service was EXCELLENT!!!!!” 5 of 5 bubbles
Review of Homewood Suites by Hilton Memphis-Poplar

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Homewood Suites by Hilton Memphis-Poplar
Ranked #17 of 136 Hotels in Memphis
Certificate of Excellence
Memphis, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Service was EXCELLENT!!!!!”
5 of 5 bubbles Reviewed May 6, 2013

From Saturday to Monday my service was great....The front desk clerk Monique provided excellent customer service. She gave a brief description of the hotel and also called my room to make sure I was comfortable. Most front desk hotel clerks don't take out the time to do that. Monique showed much dedication towards her job. Lastly, my house keeping was absolutely wonderful. I forgot the actual name of the house keeper but I do remember her shift was 2nd shift. From now on anytime I need a suite HOMEWOOD SUITES MEMPHIS,TN will always be my #1 choice.


xxxxx
Kassedi Wilson

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kassedi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corey C, Director of Sales at Homewood Suites by Hilton Memphis-Poplar, responded to this review, May 8, 2013
Hi Kassedi W,

What a wonderful review of what we deem the most pivotal part of our hotel - the staff. We are very spoiled to have team members like Monique and your housekeeping attendant throughout each department to ensure comfort while you are on the road. As a staff, it brings much joy to hear that our efforts and contributions have created a sense of loyalty amongst our property and yourself when in the Memphis area. I will be sure to share your remarks during our daily team member huddle. Again, thank you for such a great review of the staff and we look forward to providing the same great service during your next visit!

All the best,

Corey C.
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629 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Tennessee
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed May 5, 2013

The room was clean and comfortable. If I came back to Memphis to stay at a hotel, I would stay there again. I'm rating this hotel as a four because of the breakfast. It only served ham on a Sunday. I couldn't eat ham. I thought the breakfast choices could have been better. But everything else was great.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cruisinlady09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corey C, Director of Sales at Homewood Suites by Hilton Memphis-Poplar, responded to this review, May 8, 2013
Dear cruisinlady09,

Thank you for submitting your review to the TripAdvisor community! We greatly appreciate all reviews as it allows our guests a better perspective of what we have to offer. I am happy to hear that you found comfort in our clean and spacious suites during your stay. Our daily hot breakfast includes a meat to go along with the variety of other options that we offer. I do apologize for any inconvenience that our ham option that day may have caused but do hope that you were able to find something appealing amongst the hot oatmeal, eggs, cereal, fresh fruit, etc. Next time you're in town let us know and we will be sure to take care of you!

Kind wishes,

Corey C.
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1 review
5 of 5 bubbles Reviewed May 3, 2013

Would recommend to all my friends and family. The quality was excellent for the price I paid. Friendly staff that showed such a nice atmosphere to br in. Oh yes, the breakfast was great also. The location was easy to find also.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tsug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corey C, Director of Sales at Homewood Suites by Hilton Memphis-Poplar, responded to this review, May 8, 2013
Hi tsug,

Thank you for the pleasant words about our property and staff! We are pleased to hear that our accommodations made it easy for you to relax while in town. I'm glad that you were able to enjoy some of the all-inclusive amenities that we offer such as our daily hot breakfast. Like all Homewood Suites, there is an enormous amount of bundled value packaged within your nightly rate. We look forward to your next visit!

Best regards,

Corey C.
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Jackson, Mississippi
1 review
5 of 5 bubbles Reviewed May 3, 2013

This was a quick weekend trip for me and my family. It is often difficuly to travel with teens because we usually have to get two rooms. But at Homewood Suites we were able to have a two bedroom suite. The rooms were excellent. The beds were comfortable and clean. Our two teenage daughters had their own room with their own TV and their own bathroom. The TV and cable options were good for us. The breakfast was great the next morning in a gorgeous atmosphere. The staff was extremely helpful. There were great options for outside dining aroung the hotel. We would definitely recommend this location to any one traveling through Memphis. We plan to stay here again.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KenPStevenson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corey C, Director of Sales at Homewood Suites by Hilton Memphis-Poplar, responded to this review, May 8, 2013
Dear KenPStevenson,

Thank you for your beautiful review of our property! I'm very pleased to hear that you had such a wonderful stay at our hotel. Our two-bedroom suites are a great option for any family traveling through Memphis and as you mentioned, each room has it's own bathroom and television set. Our high definition televisions and cable programming has something for everyone's liking. The hotel sits in a very active part of town with upscale dining and retail just around the corner. It sounds like you thoroughly enjoyed your time with us so we look forward to welcoming you back home!
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San Antonio TX
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 2, 2013

Stayed at the Homewood Suites Poplar in Memphis for the last 4 nights. I enjoyed that my room was quiet and had a kitchen. The Team is very friendly, and seemed to care about my needs. The Sales team was the best!! Great place to stay when you're away from home for so many nights. (Extended Stay or Long Term Stay in Memphis)

Room Tip: One Bedroom Suites allow you to close the door to the living room. The Rooms in building B were eas...
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LadyBugTX2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corey C, Director of Sales at Homewood Suites by Hilton Memphis-Poplar, responded to this review, May 3, 2013
Hi LadyBugTX2009,

Thank for your such kind words about our lovely hotel and staff! I'm not sure if I could've written a better review about our property myself! We really do try to cater to each and every one of our guests' needs and make it a point to treat their time with us as if we were in their home. The feedback regarding the updated lobby has been outstanding so again we thank you for saying such great things about our product. If you find yourself back in the Memphis area, please do not hesitate to give us a call as we would love to welcome you "home".

Best regards,

Corey Childs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Indiana
2 reviews
4 of 5 bubbles Reviewed April 29, 2013

I stayed at this property for a week while in town on business. I enjoyed my everything about my stay. The room was great, clean and comfortable. The staff was friendly and accommodating. The shuttle is a big plus. I really enjoyed the complimentary meals and the sports court. The lobby of the hotel is beautiful.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Miles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corey C, Director of Sales at Homewood Suites by Hilton Memphis-Poplar, responded to this review, May 2, 2013
Hello and thank you for such an outstanding review! We are thrilled to hear such wonderful words about our property and staff. It brings me joy to hear that you were able to utilize our all-inclusive shuttle transportation for the duration of your stay. We hope that you think of us for your next travels to the Memphis area as we will be more than happy to welcome you home.

Kind regards,

Corey Childs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, United States
2 reviews
4 of 5 bubbles Reviewed April 18, 2013

The hotel was very clean and spacious. It felt like we were on a mini retreat with our own 1 bedroom apartment. We would stay here again in the future. Kitchen fully equipped with appliances and utensils.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Nicole P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corey C, Director of Sales at Homewood Suites by Hilton Memphis-Poplar, responded to this review, April 22, 2013
Thank you for such a pleasant review! I am glad that you had such a wonderful experience at our hotel. It is a goal to make every stay a "mini retreat" for our guests. Our spacious accommodations do make it easy to spread out and relax while in town. Keep us in mind during your next visit to the Memphis area!

Kind regards,

Corey C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Memphis-Poplar

Property: Homewood Suites by Hilton Memphis-Poplar
Address: 5811 Poplar Ave, Memphis, TN 38119-3949
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Memphis
#10 Romantic Hotel in Memphis
#25 Family Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Homewood Suites by Hilton Memphis-Poplar 2*
Number of rooms: 140
Official Description (provided by the hotel):
The Newly-Renovated Homewood Suites by Hilton Memphis Poplar is located in East Memphis at the intersection of I-240 and Poplar Avenue, providing easy access to all parts of town. The hotel provides short term and extended stay accommodations for those traveling on business and leisure alike. It is our goal to make you feel at home! ... more   less 
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Also Known As:
Homewood Suites By Hilton Memphis-Poplar Hotel Memphis
Homewood Suites Memphis
Homewood Memphis
Memphis Homewood Suites

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