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All reviewskress buildingmain streettrolley linebeale stvalet parkingwithin walking distancecourt squareself parkfew blocksbreakfast roomoatmealmud islandsitting areasofa bedfree breakfastcivil rights museumwould stay here again
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Reviewed September 12, 2009

This hotel, while perfectly located on Main Street, really could use a management change.

We stayed here over the extended 3 day weekend surrounding Labor Day. 1st note: finding the entrance with GPS is misleading. Address is Main Street - but you have to enter off of Court because Main Street is closed to vehicular traffic.

MARRIOTT'S FAULT: We checked in on the late side of Friday (after 9:00 pm). Service at the front desk was slow, slow, slow...did I mention they were slow? We went up to the room and discovered that the A/C unit - while functional - made a horrible rattle. I fudged with it for a while, attempting to squelch the noise, and discovered it was probably reported by some other weary traveler on a prior stay. I'm guessing hotel management / maintenance crew "fixed" the previuosly reported rattle by re-attaching the cover with packing tape - which had, by now, dislodged and was just hanging - not functional at all. We called the front desk - only to find out that, because of the late hour, nobody was available to remedy the situation until the next day (a Saturday? yeah right!). I ended up stuffing a pillow under the cover to prop it into place which made the rattle much less noticable. Unpacking is always the first thing I do. My husband gets the top drawer, I get the middle drawer, and our 7 year old gets the bottom drawer. I couldn't open the bottom two...they were off track or broken or both. In fact, once I managed to make an opening in the middle drawer large enough to get my hand into, I couldn't get it closed again. The suites do have a sitting area - with a large desk with drawers so we tried to get our things into that storage space. You guess it. They were broken as well. At that point, we just started looking for broken items to make a list for the maintenance crew that had been promised to us for a Saturday visit. The towel shelf over the toilet was barely hanging on -...we were actually afraid it would fall on our head while - well you get it. Plus, regular maintenance items were certainly lacking such as caulking around the tub and toilet.

My 7 year old always swims in the morning, before we go out, and we figured (prior to booking) that an outdoor pool, in Memphis, in the dog days of summer would be okay. Besides it was a "heated" pool. Nope. In fact, the gentleman cleaning the pool (bless his sweet heart) indicated that the heater had been broken for "a lawwwwnnnggg time". His words (and inflection), not mine. It was a COLD pool even in the heat of the midday because the area is in the shadow of the tall building surrounding the hotel.

Breakfasts were nicely done, in an area larger than other similarly priced Marriott properties, but the hard-working staff could not keep up with the crowd and supplies. The food rations seemed to be quite limited (running out of waffle batter, meat, eggs, and juices before the scheduled end to the service). Perhaps the management could have added staff / supplies for a holiday weekend? Oh, and Marriott - please make sure that hotel staff knows a little about replenishing toner cartridges in your business center printers...

NOT MARRIOTT'S FAULT: - The location of the hotel - on the aforementioned closed to vehicular traffic Main Street - is well-intentioned. I think that being on the long stretch of the public trolley line (with a stop right outside the hotel) and with the quaintly decorated stream of horse-drawn carriages clip clopping right outside was probably a good move on the part of Marriott. Having said that, Memphis has done nothing to keep a good impression in the minds of travelers. It looked good on the surface, and in on line photos - but once we walked down Main Streeet toward the Music Festival (another Labor Day weekend draw) we couldn't help but notice the boarded-up, barred windows, and trash laden benches, sidewalks, and alleys. Sorry- Memphis...you need to do better if you want to keep people in those hotel rooms.

I understand, from my husband's follow up call with Marriott corporate management that they are aware of issues at this hotel and are, in fact, at the time I am writing this review - making drastic changes to the staff management here.

It'll be a long time before we go back to this Spring Hill Suites. Sad to say, too, that my family will probably not go back to Memphis either. It really is not too much to expect for a city to welcome visitors with clean streets and safe environments to entice them to want to come again and again. NEVER again, for us.

  • Stayed: September 2009, traveled with family
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Thank MORRELL_FAMILY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2009

This hotel is in an older building right downtown, but is nicely redone, and fairly comfortable. The beds were great, and the suites are roomy- nice for a family of four. It is right on the trolley line (taking you the few blocks to Beale Street) so can be a bit noisy hearing the trolley. But it's right across the street from a charming park (and has a nice balcony to enjoy it), and we enjoyed the 10 minute walk to the heart of Beale St. We used the very convenient valet to store our car while we walked most places. Breakfast was average. The pool area was very nice, but lots of leaves and debris were in the pool. Our only complaint is that we were on the 3rd floor, which is the main walkway over to another building that is part of the hotel, so it was a bit noisy with lots of people passing by our door.

  • Stayed: August 2009, traveled with family
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1  Thank pelaminnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2009

A great location to enjoy Memphis, near the river and Beale street. The trolleys went down one evening and we found it was a quick pleasant walk back from Beale Street. The service is spotty. Some people are very helpful but the morning front desk man was completely unhelpful when I asked to be moved because someone had spent a lot of time smoking in our bathroom. (It is a nonsmoking hotel.) The evening desk person offered to move us that night but my daughter was already asleep so he said just come down first thing in the morning. The morning guy said there were no rooms available and who told me I could move! The manager heard the conversation and she easily solved the problem, moving us immediately to another room. The breakfast was average, they ran out of cream one morning and left the water pitcher empty. Yet the rooms are nice and fairly priced.

  • Stayed: July 2009, traveled with family
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1  Thank Vt1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2009

rooms were clean and we enjoyed the connecting rooms with 6 of us travel together.beds were confortable but pillows were too  big. The location was near Beale street about 2-3 blocks but we couldnt walk it we took the trolley.I didn't like that the hotel didnt have a lounge area. It would have been nice to get a drink last in the evening to relax. Also  no dinning area near by. There is a city park across thestreet that looked pretty with the flowers bloom but it night it was to scary to walk. But overall it was ok.   Next visit I would stay closer to Beale street ,,,more fun  & activity

  • Stayed: May 2009, traveled with friends
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1  Thank spikecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2009

Spent 3 nights in Memphis. Hotel is ideally situated for the tram that stops outside the hotel which will take you to Beale St. Perfectly acceptable room which was clean and tidy. The room also contained a fridge and microwave which were useful. A safe is also in the room. Limited fitness facilities and small outdoor pool that are seldom busy. Breakfast was self service buffet and was adequate. Plastic cutlery and plates were a tad annoying. Staff were helpful and pleasant.
Have no problem staying here again.

  • Stayed: July 2009, traveled with friends
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1  Thank GarfieldScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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