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“Barely a 4 Diamond, Stick with the Peabody”
Review of Madison Hotel

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Madison Hotel
Ranked #12 of 138 Hotels in Memphis
Certificate of Excellence
Reviewed May 14, 2010

This is a modest little boutique hotel. It is not great, it is not bad. The staff is superb, I mean wow, I have to give it to the front desk and valets, just excellent. The rooms are however rather average. The public spaces are nice and artsy. The restaurant is pretty good. I travel to Memphis frequently, and this hotel is more in the class of the Crowne Plaza than the Peabody, so if you are looking for an 'experience', pay the extra, if it even is, and stay at the real deal.

  • Stayed: April 2010, traveled on business
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1  Thank lolanola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,964 - 1,970 of 2,128 reviews

Reviewed May 14, 2010

My husband, daughter, some friends and I went to Memphis for a weekend of blues and BBQ. The highlight of the weekend---oddly enough---was the hotel! The music, historical sites, and food (outside the hotel) in Memphis were wonderful, of course, but everyone in our party of experienced world & business travelers was most impressed with the hotel.

From the moment you enter this beautiful, luxurious hotel, you know you are going to be taken care of. The Madison truly has mixed European luxury standards with Southern hospitality. The staff was friendly, competent, and eager to please. The rooms were just as lovely as they looked on-line. Our 16th floor river-view suite was very picturesque . . . and CLEAN. The bed was more comfortable than mine at home, and everyone in my party said the same.

The in-room dining was a surprising culinary experience. Grill 83 provides a fantastic breakfast (complimentary continental & a la carte), dessert, and well staffed and stocked bar. We did not order from the lunch or dinner menus, but they looked fantastic. We attended a Mother's Day brunch in the hotel, and were stunned by the borderline psychic service of the Grill 83 staff, the quality of the fare, and the presence of MANY locals. It's a good sign for your hotel's restaurant if it's a dining choice for locals, I think.

The roof-top patio over-looking the Mississippi was gorgeous. When the roof-top bar wasn't open, we purchased drinks at Grill 83 downstairs, and took them up to the roof. It was a very pleasant and serene place to escape from the sounds of the city.

We had a very nice time in Memphis, and we're already talking about our next blues & BBQ weekend. Guess where we'll stay!

  • Stayed: May 2010, traveled with friends
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Thank clairity03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamadali, Owner at Madison Hotel, responded to this reviewResponded May 19, 2010

Thank you so much for your gracious comments and we are delighted that the service commitment of our staff met your expectations. It has been our pleasure to be your host hotel while in Memphis and we are looking forward to the pleasure of serving you, your family members and friends on your future visits.

Your feedback will be shared with our staff as it will further enhance their commitment to continue to provide a first class service with a touch of southern charm.

On behalf of the entire management and staff,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2010

We had communication issues from the start, but the rooftop view was key to our trip. Check in was easy but the rate was wrong, concierge was never on their game. Details were missed and dropped, and for a surprise for my wife, I ended up making all types of calls - making excuses to step away. The suite, yes suite, was tiny. Not small... TINY. For $300, it should be decent. Far from it. It was two small areas about 8x10 with a closet and bathroom in the middle. The bellman did not come for check out service, the car was not pulled up - yet I paid handsomely for valet and tipped very well. Never got the final bill, but got overcharged and had to send several emails to get a reply. You could not pay me to stay there again.

  • Stayed: April 2010, traveled as a couple
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3  Thank jim8260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamadali, Owner at Madison Hotel, responded to this reviewResponded May 19, 2010

We are terribly sorry and disappointed that we did not meet your expectations, especially after our Concierge and Director of catering spent months in communications with you making sure that all your special needs were met in advance of your trip.

Your feedback, however, is important to us and we will use your more detailed comments that you have provided us with privately to improve on the specific issues.

On behalf of the management and the entire staff,

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Reviewed April 27, 2010

Very helpful and polite staff. Best roof deck in Memphis, incredible views! Grill 83 was excellent for dinner.

  • Stayed: April 2010, traveled as a couple
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Thank BLS431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2010

I love this hotel. It was my first stay in Memphis and I rate this lovely boutique hotel up there with the Mercer or Thompson in New York City and the Hotel Monaco in Chicago and Seattle. First rate, world class, with just the right touch of southern hospitality.

  • Stayed: April 2010, traveled on business
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Thank geomusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2010

We booked with this hotel because it was our ANNIVERSARY!!! Worst mistake we could have made.
Upon arrival the check in clerk was very rude. I felt she was prejudice, She was an African-American female...I state her race because I am also an African-American female and we can be very prejudice to our own race. I was simply dressed wearing a t-shirt with capri's. There was a white couple ahead of me and she did not ask them for identification. She asked their name and for a credit card. When I reached the desk.. she looked at me ...very disapprovingly and said "Can I help you?" I said I have reservations. She asked me for my name, credit card, and two types of identification. Which I readily provided. Upon leaving the hotel, I asked to speak to the manager because the comode in our bathroom constantly ran...making noises all night and after flushing it once..it stopped flusing but still made the noise. To my surprise...the clerk who checked me in was the "Manager"...I told her about the comode, and asked, if we could be compensated...She stated "NO". I told her thank you...this has been the most expensive mistake of my life. I let her know that I will be filing a compliant with the Mlitary.

  • Stayed: April 2010, traveled as a couple
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3  Thank cmdella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2010

Along with spouse and teen daughter on Spring Break, I picked Memphis as a destination, for a nice drive from Indy, and chose the Madison after reading positive reviews in Frommers. Upon arrival, we were greeted by Anthony, bellman & valet, who promptly took our things to our room. A warm day for Spring & after an hour there, the room was just not cooling down as expected. I reported this to the front desk as we left to have dinner. Upon return, the front desk assigned a new room, 1 floor below the 1st room and it was perfect. The amenities were top notch---mattress, bedclothes, furniture, toiletries, towels, etc.----my only observation is that it's time to switch to flat panel TV's. The location is ideal for a tourist area walking tour, including Beale St. Or, for $1, hop the trolly to the Civil Rights Museum or stroll down to the riverfront. If you forgot something, a Walgreens and cigar store are 1/2 block away on the corner of Main & Madison.
A trip to Memphis would not be complete without at least one meal of BBQ ribs, and The Rendezvous, I was told is THE place. My wife and I got into our car to get a take out order, but at their published address on Second St., we couldn't find the restaurant! We circled back to the Hotel to ask Anthony how to get there ---- he volunteered to ride along & escort us there. He & my wife were in & out in 10 minutes and back at the Madison in no time.
I think one of the best features of the Madison is the roof deck 16th floor.. My daughter enjoyed going up there to just look at the River and cityscape at night. I had a quiet cigar while doing the same. When I return to Memphis, I'll be checking into the Madison again.

  • Stayed: April 2010, traveled with family
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Thank kaminskindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Madison Hotel

Address: 79 Madison Ave, Memphis, TN 38103-2137
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Memphis
#7 Romantic Hotel in Memphis
#9 Family Hotel in Memphis
#11 Business Hotel in Memphis
Price Range: $148 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Madison Hotel 4*
Number of rooms: 110
Official Description (provided by the hotel):
The jazzy spirit of Memphis is brought to life at the Madison Hotel. This boutique luxury hotel dazzles the senses with its striking interiors. Its contemporary style is best defined by its bold use of colors, geometric patterns, and modern furnishings. Sexy yet comfortable, this stylish luxury hotel is the select address for cosmopolitan travelers. It is known as downtown Memphis’ most celebrated luxury venue and the 1st Small Luxury Four Diamond Hotel – The Madison. ... more   less 
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Also Known As:
Madison Hotel Memphis

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