As others have mentioned here, the Madison Hotel has potential for being a really great place. The front line staff were fine for us. Nor did we have any problems with room service (although very limited selection) or housekeeping. The bellmen and valet parking were also first rate (I prefer to use valet parking, although other reviewers don't seem to appreciate the service).
The negatives are things that can (and should) be remedied easily. The roof top terrace is barren and uninviting. The pool is not sufficiently heated. The management is uninvolved and may as well stay home and phone in to check on things.
However, nice rooms, decent bar, acceptable lobby, friendly front staff. I had a pleasant stay there.
- Official Description (provided by the hotel):
- The jazzy spirit of Memphis is brought to life at the Madison Hotel. This boutique luxury hotel dazzles the senses with its striking interiors. Its contemporary style is best defined by its bold use of colors, geometric patterns, and modern furnishings. Sexy yet comfortable, this stylish luxury hotel is the select address for cosmopolitan travelers. It is known as downtown Memphis’ most celebrated luxury venue and the 1st Small Luxury Four Diamond Hotel – The Madison. ... more less
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- Also Known As:
- Madison Hotel Memphis