We stayed at 15 different hotels during our visit to the US in Aug and Sep 2013.
This hotel was by far the worst in terms of poor customer service, "could not care" attitude, lack of response to requests, incorrect billing and just sheer disrespect.
Even when we said that their poor service may be a catalist for us leaving a poor review on tripadvisor, the attitudes remained the unchanged.
The room rate was approximately $140 per night, compared to others in the area charging closer to $200. I am unsure if we had $60 less customer service for our deal.
We have enjoyed so many pleasant stays at Holiday Inns around the globe that this was a bit of a surprise.
Never again. Avoid.
- Official Description (provided by the hotel):
- Take a video tour of this hotel!The Holiday Inn Select Hotel-Memphis is conveniently located in the heart of downtown Memphis, directly across the street from the famous Peabody Hotel and within walking distance of Beale Street, The NBA FedEx Arena, Peabody Place (Shops, Restaurants, and Starbucks Coffee) Mud Island, the Cook Convention Center, the Pyramid, Orpheum Theater, Autozone Ball Park 'Home of the Memphis Redbirds,' the Rock-n-Soul Museum, the Gibson Guitar Plant and many popular downtown restaurants and shops. Adjacent to the Rendezvous Restaurant. Complimentary wireless high-speed Internet access in all guest rooms and meeting space. ... more less
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- Also Known As:
- Holiday Inn Select Memphis - Downtown (Beale Street) Hotel Memphis
- Holiday Inn Beale Street
- Holiday Inn Memphis
- Memphis Holiday Inn