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“Staff goes above and beyond.”

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Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
Ranked #35 of 138 Hotels in Memphis
Certificate of Excellence
Reviewed February 1, 2014 via mobile

This is a great example of what a HI should be. We stayed here on our way to take our in-laws to Nashville. The staff for both day and night went above and beyond for guests. We didn't eat here so we can't comment on the food. We will definitely recommend for anyone to stay here!

Stayed: February 2014
Thank Lfferg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (292)
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115 - 121 of 292 reviews

Reviewed January 19, 2014

We went to Memphis yesterday for the night. We went without a room anywhere so we decided to stay at this hotel. I walked in ask for two rooms and we were booked in a few seconds. Very friendly staff. Candy and water at the desk. Room rate was great and the rooms were so wonderful. Large rooms, king size bed. refrigerator, all the conveniences of home. Breakfast Buffet with EVERYTHING you could ask for in a meal. Heated Pool inside and Gym as well.

Room Tip: Our room was on the 6th floor. Very quite and just a great place. Check it out. Had a Bar and Restau...
  • Stayed: January 2014, traveled with family
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1  Thank Evonne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2014

This is not your usual Holiday Inn. The lobby is modern, vibrant and fresh. There is a convenient business center, bar and restaurant just off the lobby as well. I was told by the desk clerk that they only have a FEW rooms with tubs. Almost all of their rooms have showers only, according to them. So, if you want a tub you better call ahead to assure you get one. Just sayin'. The staff was polite but gets a little put out if you ask for anything extra or ask too many questions. So, less is more with them. I never could find the fitness center and pool although it said there was one there. The rooms were large, well decorated and spotless. The location can't be beat - literally an outlot of the mall parking lot and right off the highway. I got a good value for a lovely hotel.

  • Stayed: November 2013, traveled on business
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Thank TheRealEstateGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014

I am a Marriott guy, but I had the opportunity to stay at this hotel for 2 weeks during the holidays and it was AWESOME! the hotel is clean, upscale, comfortable and conveniently located by the mall and shopping centers, so I could get anything I need. No to mention the staff was very friendly and courteous. Breakfast was great and I saw that the restaurant was always busy with people laughing and enjoying. I had the opportunity of meeting Jon, the GM and I can see why this hotel is so good! I will recommend this place to anyone traveling in the area. Thank you for the nice stay!!

Room Tip: I will recommend the suite, it has all you need. Small kitchen, separate room, living area. Very nic...
  • Stayed: December 2013, traveled with family
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Thank Elcaleno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2014

I stay at this hotel several times a month. The service is always excellent. If there is a problem (very rarely) the staff quickly responds to correct it. Kim at the front desk is a pleasure to work with and always has a kind word. I highly recommend this hotel if you are staying in the area.

  • Stayed: January 2014, traveled on business
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Thank Chip H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2014 via mobile

Clean rooms, courteous and professional staff.

Kim is a sweetheart and Jay is good too !

Great location.

Staff treats u special. Restaurant has great food that is prepared in a real kitchen. No packaged, microwaved food here.

I travel all the time and this is the best of all.

Stayed: January 2014, traveled on business
Thank kong204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2014

Imagine a 5 degree day that nothing goes right & you find out you are booked into the wrong hotel...
You are dreading an hour drive to the other hotel, wanting only to stay at the hotel your are at.
Kim made it work, made my day better and reminded me why I stay at IHG Hotels.
She was polite, understanding, helpful - while she was very busy with other guests and the phones.
She is professional, gracious and cheerful (attractive as we'll).
Thank you for your help!

  • Stayed: January 2014
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Thank TravelingBob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

Address: 2751 New Brunswick Rd, Memphis, TN 38133-2146
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Memphis
#19 Family Hotel in Memphis
Price Range: $133 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria 3*
Number of rooms: 133
Official Description (provided by the hotel):
Welcome to the Holiday Inn & Suites Wolfchase Galleria, Memphis, TN. The Award - Winning Holiday Inn & Suites Wolfchase Galleria opened in the summer of 2009. This hotel is the recipient of the 2010 InterContinental Hotels Group "Newcomer of the Year Award, and the 2011 Torchbearer Award for Excellence. This hotel brings the iconic heritage of the Holiday Inn brand to life in a modern innovative design setting new standards for business travelers and families. The property is a full service hotel located at I-40 and Highway 64 on New Brunswick Road, adjacent to the Wolfchase Galleria Mall. The hotel's full-service restaurant, 'Kem's Restaurant,' serves breakfast and dinner daily featuring a wide variety of food. The booths in the restaurant have private flat screen TVs so the occupants can enjoy any televised event they choose while dining. The hotel has a large Indoor/Outdoor pool and whirlpool facility as well as free parking. The hotel has twenty suites with wet bars, micrwaves and refrigerators. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Memphis-Wolfchase Galleria

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