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“Good Service But no Patriotism” 3 of 5 bubbles
Review of Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

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Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
Ranked #28 of 137 Hotels in Memphis
Certificate of Excellence
Foley, Alabama
1 review
“Good Service But no Patriotism”
3 of 5 bubbles Reviewed September 21, 2013

I enjoyed my stay at this hotel but as a veteran and an American I was very disappointed in the lack of respect this hotel shows for those recently fallen at the Navy Yard. Seems it was too much effort for this hotel to lower their flag unlike the rest of the establishments in the area. Such a simple act.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mike J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kemmons, General Manager at Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, responded to this review, September 24, 2013
Thank you for pointing out our oversight. We had our flags at half staff on September 11th and simply did not realize our flags were not lowered this day until you wrote. We want to show the utmost reprect tothose families who have suffered a loss at the Navy Yard and keep them in our prayers. Thank you again.
Sincerely,
Jon Crisp
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

276 reviews from our community

Traveler rating
    164
    72
    26
    7
    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed September 4, 2013 via mobile

My understanding is that this is a Holiday Inn family owned hotel which = fabulous guest experience every single time so far. The decor is awesome & though I was not there for the corporate group conference, it appeared they were accommodating them with ease, while still meeting individual guests needs. The room was nice & clean and all of the staff members were eager to please, which was a step above even some luxury hotels we've been in recently. Overall great stay, no complaints & we would definitely stay again!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MSAshley6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
66 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed August 20, 2013

The Holiday Inn Wolfchase Galleria was a nice experience. However, there is nothing really standing out here. It's Holiday Inn, you know what you get, but as long as it's good, it works. Be aware that it is a 25 minute drive to downtown Memphis as well as to Graceland, with chances of more traffic on the way. Great for shopping and restaurants, though.

Stayed August 2013, traveled as a couple
Helpful?
2 Thank Dusin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 7, 2013

I originally booked the Hyatt in the same area through my corporate account and ran into some issues that could have been resolved if the representative took the time to research. Needless to say i refused to EVER give HYATT anymore business/and will be working canceling the corporate account, and sought availability at The Holiday Inn. and..spoke with Anita Knight,who gave the utmost customer service!! She even apologized for the competition flaws...Truly a blessing in disguise my fiance and i feel in love with this location/staff/amenities/cleanliness/etc...I have referred this location to other companies as the "GO TO HOTEL" WHILE IN MEMPHIS. SEE YOU SOON!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Rhonda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed August 4, 2013 via mobile

We just spent two nights here! The most amazing hotel ever! So clean and modern. Great restaraunt right in the hotel! The rooms, oh my what can I say except top of the line! The pool is very nice as well. My boys loves this place as much as I did! We will for sure stay here our next trip to Memphis!

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mnmlam97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed August 4, 2013

We travel every couple of months to see family and Memphis is our half way overnight stop. We've stayed all over Memphis and after finding this gem two years ago, we won't stay anywhere else. The rooms are clean, comfy, and modern. The restaurant and bar are great for dinner. Breakfast is just okay. The pool and hot tub are in a green house style addition and the workout room is small but has great equipment. I am also impressed that they have handicap lifts for the pool and hot tub. We love everything about this place except the pictures of the founder in every room, lobby, and video of him when you turn on the t.v.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, VA
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 3, 2013

stayed in this hotel a couple of times now and it is worth it every time. The staff is friendly and guests are treated with courtesy and respect. The restaurant is fairly priced and the food is good. Stay in this hotel, forget all the others in town this hotel lives up to the Holiday Inn standards and the rooms are so comfortable you feel like you are at home. Great cable selection as well.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kqlr36a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

Property: Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria
Address: 2751 New Brunswick Rd, Memphis, TN 38133-2146
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Memphis
#19 Family Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria 3*
Number of rooms: 133
Official Description (provided by the hotel):
Welcome to the Holiday Inn & Suites Wolfchase Galleria, Memphis, TN. The Award - Winning Holiday Inn & Suites Wolfchase Galleria opened in the summer of 2009. This hotel is the recipient of the 2010 InterContinental Hotels Group "Newcomer of the Year Award, and the 2011 Torchbearer Award for Excellence. This hotel brings the iconic heritage of the Holiday Inn brand to life in a modern innovative design setting new standards for business travelers and families. The property is a full service hotel located at I-40 and Highway 64 on New Brunswick Road, adjacent to the Wolfchase Galleria Mall. The hotel's full-service restaurant, 'Kem's Restaurant,' serves breakfast and dinner daily featuring a wide variety of food. The booths in the restaurant have private flat screen TVs so the occupants can enjoy any televised event they choose while dining. The hotel has a large Indoor/Outdoor pool and whirlpool facility as well as free parking. The hotel has twenty suites with wet bars, micrwaves and refrigerators. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Memphis-Wolfchase Galleria

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