Booked what I was told a two bedroom suite and requested a crib for April 14, 2012. When I arrived found they only have one bedroom suites and there was no crib in the room. We stopped at this hotel just to sleep after 13 hours of driving then continue on our next 12 hour drive the next day. So imagine how tired we all were! When I pulled out the sofa sleeper I found a very worn thin as a board mattress with nothing but springs felt as you run your hand over the mattress. We waited over an hour for a crib and blankets for sofa sleeper to arrive. Floor in kitchen had sticky dried up juice on it. In the AM the toilet backed up so my children had to go to the front desk to use the restroom when they woke up because nobody ever came to fix the toilett. We were handed a plunger as we were walking out of our room to leave. I will NEVER stay at this establishment again! I'm sticking to Marriott!
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn & Suites Wolfchase Galleria, Memphis, TN. The Award - Winning Holiday Inn & Suites Wolfchase Galleria opened in the summer of 2009. This hotel is the recipient of the 2010 InterContinental Hotels Group "Newcomer of the Year Award, and the 2011 Torchbearer Award for Excellence. This hotel brings the iconic heritage of the Holiday Inn brand to life in a modern innovative design setting new standards for business travelers and families. The property is a full service hotel located at I-40 and Highway 64 on New Brunswick Road, adjacent to the Wolfchase Galleria Mall. The hotel's full-service restaurant, 'Kem's Restaurant,' serves breakfast and dinner daily featuring a wide variety of food. The booths in the restaurant have private flat screen TVs so the occupants can enjoy any televised event they choose while dining. The hotel has a large Indoor/Outdoor pool and whirlpool facility as well as free parking. The hotel has twenty suites with wet bars, micrwaves and refrigerators. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Memphis-Wolfchase Galleria