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“Great Stay at DoubleTree”

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DoubleTree by Hilton Hotel Memphis
Ranked #26 of 138 Hotels in Memphis
Reviewed January 28, 2014

Stayed at the DoubleTree Memphis for three nights for business. Overall, an excellent experience. Nice size rooms, great internet connection, many options for breakfast. Being a Gold Member, I had access to a more private breakfast and "happy hour." I had breakfast at the restaurant instead; many options. "Happy hour" was great with appetizers and free sodas. This hotel will remain my No. 1 choice when I return to Memphis.

  • Stayed: January 2014, traveled on business
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    • Rooms
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Review collected in partnership with DoubleTree by Hilton
Thank Esteban S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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709 - 715 of 1,060 reviews

Reviewed January 28, 2014

This hotel needs an upgrade. After staying here for several years when visiting Memphis, this hotel is looking old & tired in it's room furnishings. The best part about staying here is the Fox & Hounds across the street!

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Philip D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurtis H, General Manager at DoubleTree by Hilton Hotel Memphis, responded to this reviewResponded January 29, 2014

Thank you for being a loyal guest and for sharing feedback on your recent stay at our hotel. We appreciate your candid review of our property as new perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. We hope you will continue to stay with us and see our improvement first hand.

Thank you,
Kurt Harrop

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014

The Doubletree hotel on Sanderlin Ave was not clean. There were cigarette buts on the front mat, trash in the hallways, and spotty housekeeping service. There were several helpful people there including one at the desk named Hannah, and one housekeeper. Other than that the employees were surly and they had an attitude that we could not understand. We will never stay at this facility again.

Stayed: January 2014, traveled with family
Review collected in partnership with DoubleTree by Hilton
Thank Selma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurtis H, General Manager at DoubleTree by Hilton Hotel Memphis, responded to this reviewResponded January 28, 2014

Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff so this situation doesn’t happen again. We hope that if your travels bring you back to the area you’ll consider staying with us again.

Kurt Harrop
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2014

The DoubleTree by Hilton Memphis is THE hotel for meeting planners. Nikki Taylor and staff are far above the bar when it comes to details, excellent and quick service in a lovely setting. For our yearly trainings, this hotel and staff eclipse the average or even the above-average, and has become our home when producing our events in Tennessee. Michael Robertson EMDR Institute, Inc.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
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    • Rooms
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Review collected in partnership with DoubleTree by Hilton
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2014

Needs remodel - badly. Room: missing closet door, popcorn peeling away from ceiling where there was water damage from some time in the past. Desk wobly because one of the legs was coming off. The heating unit stunk like mold and lysol. I only turned it on to take a shower, otherwise I left it off during my stay even though it was very cold outside. The outlets were only wall plugs. No desk top outlets for PC, phone, etc. Exercise room always full before breakfast. Trains heard at 2AM, 4AM and 6AM. Co-workers reported same from other floors. Also could hear the dumpster truck banging around in the middle of the night... No sleep that week!

  • Stayed: January 2014, traveled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Eric E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurtis H, General Manager at DoubleTree by Hilton Hotel Memphis, responded to this reviewResponded January 22, 2014

Thank you for staying with us at our hotel. We appreciate your candid review of our property as new perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Thank you,
Kurt Harrop

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Reviewed January 19, 2014

Very poorly maintained property. Underwhelming customer service throughout the hotel and reteraunt. there is a lack of attention to detail with lceaning and maintanence, Shower curtain rod not well attached, dirty under bath sink. And Servie in resturant was painfully slow, and they forgot our app with only two tables in the entire place.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Bradley N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurtis H, General Manager at DoubleTree by Hilton Hotel Memphis, responded to this reviewResponded January 22, 2014

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for our missteps in service and housekeeping. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience and hope you will return to stay with us the next time you are in town and let us know how we are doing.

Thank you,
Kurt Harrop

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2014

The cookies at registration are just fantastic! also the friendliness of the personell at every level and servis point is just outstanding.especially the breakfast staff are very friendy and heşpful. Only problem is the old air conditioning/heating equipment is too noisy and distrubs during sleep. Also the bathrooms need new wallpaper.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Mehmet Tekin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Memphis

Address: 5069 Sanderlin Ave, Memphis, TN 38117-4331
Phone Number:
Location: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 138 Hotels in Memphis
Price Range: $131 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel Memphis 3*
Number of rooms: 266
Official Description (provided by the hotel):
The Doubletree by Hilton Memphis is in the heart of the East Memphis business district and Clark Tower complex, next to The Racquet Club. Easy access to I-40 and I-240, just minutes from Memphis International Airport, offering free airport transportation. Complimentary Wi-Fi is available throughout the hotel. Graceland, Beale Street, National Civil Rights Museum, University of Memphis, Oak Court Mall and the Memphis Zoo with its rare giant pandas are all within minutes of this suburban Memphis hotel. ... more   less 
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Also Known As:
Memphis Doubletree
Doubletree Memphis

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