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“Excellent Staff” 5 of 5 stars
Review of Fairfield Inn & Suites Memphis East/Galleria

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Fairfield Inn & Suites Memphis East/Galleria
Ranked #17 of 138 Hotels in Memphis
Certificate of Excellence
Daphne, Alabama
Level Contributor
116 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
“Excellent Staff”
5 of 5 stars Reviewed September 2, 2013

I wish I had gotten the name of the front desk staff. We were hot and tired and she was so nice. All the staff there are friendly and helpful. We had a king suite on the Steak and Shake side of the building. The room was nice and QUIET. Nice heavy blackout drapes. Rooms are updated and clean. There is a nice indoor pool but I do think there is too much chlorine. The little guys eyes were burning when they left the pool and they did not want to go back. Either the chemicals are off or the ventilation is not right. The location of this hotel is close to shopping and restaurants and right off of I-40.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Pissaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Memphis East/Galleria, responded to this review, September 5, 2013
Dear Pissaro,
Thank you for writing a review of your experience at our hotel. We appreciate your candid feedback and we look forward to your next trip to Memphis.

Sincerely,
Louise K.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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295 reviews from our community

Traveler rating
    168
    84
    25
    13
    5
See reviews for
96
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • German first
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English first
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 1, 2013

Stayed at here for two nights. The hotel was very clean, employees were pleasant, and breakfast was ok. Hotel is very close to shopping and restaurants. Did not go to the indoor pool but other family members did and enjoyed it tremendously. Will stay at this hotel gain!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Wemustgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 20, 2013

Our first stop from Illinois was Memphis and we stayed at this hotel and loved it. The staff was great and courteous, the rooms were clean and really liked that they had a computer available for us to use.

It is located in the business section and only 20 minutes the most from downtown Memphis. Lots of restaurants around there to eat at - as downtown Memphis was quiet. I now know that when I travel, I will choose a Fairfield Inn and Suites.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank NormaFay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Memphis East/Galleria, responded to this review, September 5, 2013
Dear NormaFay,
We appreciate your kind words about the Fairfield Inn & Suites Memphis East. Yes, our hotel is centrally located, surrounded by the most popular attractions in the city. It pleases us to know your experience here exceeded your expectations and that makes us so very happy. We look forward to your return trip and we value your loyalty.

Sincerely,
Louise K.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shelbyville
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 18, 2013

We recently stayed at Fairfield on a family trip with my granddaughter. One of the reasons we chose that specific hotel was that it was suppose to have a heated indoor pool and it being my granddaughter's first time in a hotel we wanted her to have an especially amazing stay and enjoy a hotel with the amenities of a pool. The pool was ice cold. Normally i prefer a cool temperature pool but this pool was so cold that the longer you stayed in it the colder you got. Within seconds of touching the water my grand-daughter was shivering, so having her spend any time at the pool was out. There also was no towels in the pool area.

The other issue we had was our card key would not work, the staff had to change the batteries and reset the whole lock so for about 10 minutes we were waiting in the hall and then another 15 to 20 minutes we were waiting for them to finish fixing the lock and leave the room. It was a minor issue but annoying none the less.

The hotel was very clean, so clean that the carpet in our room was still damp from recent cleaning which made the whole room feel damp.

The breakfast was ok, nothing special. It was the typical breakfast you get at any hotel that serves breakfast with the addition of microwaved sausage and egg and biscuits. The dining area is small for a hotel of that size and so seating was very limited especially considering its Memphis area where there is always one convention or another going on and hotels tend to stay pretty busy especially in that area.

We were rudely awakened around 3am in the morning by someone in the next room talking very loudly. I do not blame the hotel for that though although I dont know how the front desk didnt hear them also considering how close we were to the front desk.

The staff was very pleasant, the overall cleanliness of the hotel was excellent

It is extremely unlikely I will stay at this hotel again because of all the minor issues and especially the pool issue. It was nothing like I have came to expect from the Marriott brand.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Robinhharris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Memphis East/Galleria, responded to this review, August 20, 2013
Dear Robinhharris,
Thank you for your review of our hotel. I am sorry to hear about the problems you encountered while you were our guest. I am especially sorry that your granddaughter was unable to enjoy our pool. I want to assure you that guest satisfaction is of the utmost importance to us and these issues are being addressed. We hope you give us a chance to make things right and try the Fairfield Inn & Suites Memphis East again next time you find yourself in the area.

Sincerely,
Louise K.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 17, 2013 via mobile

We stayed here for a one night trip to the zoo. About 20-25 minutes from the zoo. Very nice, safe area. Small pool, but perfect for young kids...only 4 feet deep. Hot tub for the parents! Within 5 minutes if the Wolfchase Galleria mall and several great eating places. Also easy access to interstates.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Cajun_YankeeGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Memphis East/Galleria, responded to this review, August 20, 2013
Dear Cajun_YankeeGal
Thank you for the 5 star review. We are so happy to hear that you enjoyed everything Memphis has to offer and our hotel is no exception! Please visit us again very soon.

Sincerely,
Louise K.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrison, Arkansas, United States
Level Contributor
68 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 11, 2013

Very pleasant staff from the front desk to the maids that cleaned our room. Great location, near lots of shopping. Felt safe during our stay, parking lot was well lit. Breakfast was typical hotel food. Waffles, eggs, sausage, biscuits, cereal, yogurt, etc. Pool are was clean, maybe a little too much chlorine smell. Only used hot tub. Would stay here again on return trip to Memphis. A little far away from downtown, but easy to navigate to downtown area.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camden, Tennessee
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 6, 2013

Very pleasant staff. Every request was taken care of without complaining. The lobby and eating area was exceptionally clean and well taken care of. The room was clean from top to bottom. The ventilation worked excellent with a very clean room to rest in. The food was well arranged with more than the usual choices. No real negative but the only thing that might make things a little convenient would be to put an extra ice machine on another floor since the only one available was located on the first floor. All others having rooms there were very satisfied with the entire facility!
Location close to Wolfchase mall. Comfortable going to car day or night.

Room Tip: Ask for a room with microwave and refrigerator if important for your stay.
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Bobby H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Memphis East/Galleria

Property: Fairfield Inn & Suites Memphis East/Galleria
Address: 8489 Highway 64, Memphis, TN 38133
Location: United States > Tennessee > Memphis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Memphis
#8 Family Hotel in Memphis
#9 Romantic Hotel in Memphis
#12 Best Value Hotel in Memphis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Memphis East/Galleria 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
This Fairfield Inn & Suites Memphis East/Galleria hotel is ideally situated next to the Wolfchase Mall and dozens of great Memphis restaurants. Memphis hotels don't come more conveniently located. Whether you're in town to visit Graceland, the Memphis Zoo, or take a stroll down Beale Street, this hotel is for you. We offer free WiFi to keep you connected and a free hot breakfast served daily to make sure you get your day started off right. At the end of the day have a refreshing dip in our indoor heated pool or unwind in our relaxing hot tub spa. ... more   less 
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Also Known As:
Fairfield Inn & Suites Memphis East Hotel Memphis
Fairfield Inn And Suites Memphis East
Fairfield Inn Memphis
Fairfield Memphis
Memphis Fairfield Inn

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