My wife and I booked this 2:00pm city tour on June 2, 2010. It was a terrible disappointment. The hotel pick-up bus to the the terminal had no AC and it was 90 degrees outside. The first 20 minutes of the tour, which included a riverboat drop off for some on the bus, was without any commentary. The driver/tour guide later read from 3X5 cards and was a poor speaker who had very little, if any, knowledge of Memphis. He also answered personal calls on his cell and never used his turn signals. There were constant, loud interuptions by the terminal dispatcher. The vehicle was out of fuel so he dropped us at the Graceland gift shop for 20 minutes while he fueled the vehicle. Finally, he dropped us on Beale Street and instructed us to be back at the bus by 4:50 pm for the short ride to the Peabody Hotel for the 5:00pm 'duck march'. We returned to the point of drop-off at 4:48pm and he had left. We walked to the Peabody, located him and asked him why he left us there. He had no answer, so we walked back to our hotel.